Marketing Communications

We live in a world where respect, gratitude, and appreciation have been replaced by efficiency, dismissiveness, and even fear of genuine connection. Sometimes, we don't stare up from our screens and devices long enough to realize there is even another person on the other side of the tweet or email. "Is anybody out there?" One thing is for sure: This speed of life has taken a toll on our basic use of good manners and etiquette. Nowhere is this more apparent than in the decline of professional business communications.

Nutzen Sie die Kraft einer guten Story bereits vor dem ersten Kundenkontakt: in Ihrer Telefonwarteschleife. Lassen Sie Ihre Kund:innen nicht einfach warten - unterhalten Sie sie! So sorgen Sie für gute Laune und eine größere Zufriedenheit. Gleichzeitig kurbeln Sie die Kaufbereitschaft an, revolutionieren Ihr Beschwerdemanagement und sorgen für einen sinkenden Krankenstand.

Having trouble connecting with people? It’s time to change that using expert tips from Digital Body Language - build trust and win over the online world by influencing people and creating new relationships! While it’s not always straightforward to decipher other people’s digital body language, improving your own can be as easy as counting from one to three, especially when you have Digital Body Language in your arsenal!

Changing Minds provides what you need to know about psychology, psychographics, linguistic programming, absence of information, modalities, accessing and representational preferences, typology, conditioning, behavioral attitudes, controlling eye movements, and advertising strategies.

This may be the most important book you will ever hear. Whether you're an up-and-coming manager full of ambition and ideas, or an independent entrepreneur with big dreams of your own, you need to master the art of the perfect pitch. Why? It's your one opportunity to present yourself to potential clients or employers - your one chance to make a positive first impression, sell your personal vision, and, ultimately, close the deal. And sometimes, you only have three minutes to do it.

Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service, and it also explains thе main rеаѕоn whу mаnу ѕuссеѕѕful соmраniеѕ make excellent customer service аn imроrtаnt еlеmеnt in thеir agenda. What you’ll learn in this book will work great for business owners, entrepreneurs, and training of customer service specialists.

In this fast-listening book, 15-year podcasting and broadcasting veteran Alex Greenwood shares stories, practical tips, and advice from his hundreds of hours as a podcast host, producer, and guest. The Podcast Option is mandatory listening for those new to podcasting, and a welcome addition to the veteran podcaster’s library. 

No frills! No formulas! Just fundamentals! It doesn’t matter if you are just starting out in sales or consider yourself an old pro; Meet More Make More has something for you! It is a no-nonsense guide to building an effective and productive network of loyal customers, strategic partners, and raving fans. The principles are simple to understand and easy to implement. Meet More Make More addresses key topics like effective communication; business party etiquette; social media best practices; and reputation management.

You may not realize it right now, but you do have a one-of-a-kind story to tell, one that makes you stand out from everyone else - a unique tale that makes you, your product, or your business unforgettable. In One Perfect Pitch, Marie Perruchet will help you discover it, hone it, and present it, so that you get buy-in from colleagues and potential investors.

You think witty soundbites come naturally to slick corporate executives appearing on TV? Jim Cameron's funny and insightful tales about his 40 years as a news reporter, media trainer, and public relations consultant pulls back the curtain on public relations tricks and techniques. You'll get the inside scoop on how Jim Cameron prepares spokespersons to match wits with skeptical reporters on television, radio, newspapers, and online.

Understanding the networking game can help build your author fan base and your book sales. But where and how do you start building your author network? I’ll answer this burning question for you by sharing what I’ve experienced and observed. Though all authors will benefit from the audiobook, self published authors who are responsible for their book's marketing will find it especially helpful.

Discover how to get rid of negative energies, protect yourself from emotional vampires, and use your empath gift to heal yourself and others emotionally with this definitive guide to empathic healing! Are you having a difficult time keeping out the emotions of others out of your mental space? Do you often find it difficult to concentrate on your own life and tasks because you're bothered by the energies put out by your other people in your life? If you answered yes to any of the questions above, then this guide may just be what you need.

The goal of The Samurai of Sales: The Path To True Sales Mastery is to give the listener an arsenal of real life selling skills and philosophy that he can use to generate massive sales and consistently outperform the competition, while cultivating the realization that when done properly, being in professional sales is one of the most amazing privileges on the planet. While this program is designed for the contemporary sales professional and what is needed to thrive in today's sales climate, it related these ideas and tools through the philosophy of the ancient samurai.

Part guide, part rant, this audiobook will shake you into facing the realities of self-publishing to make money. Dr. Heidi Thorne, MBA/DBA, shares her no-nonsense, no-hype insights and observations from her career in publishing as both an editor and author, bolstered by survey research data she’s collected from real self-published authors just like you.   

Learn how networking can help you build your business. You'll discover types of networking  opportunities to consider, how to give and get better referrals, using business cards, measuring your networking success, and much more.

Written expressly for solopreneurs and self-employed consultants, Dr. Heidi Thorne discusses key behaviors and attitudes that can lead to small business failures in one-person operations.  

In this audiobook, Dr. Heidi Thorne, MBA/DBA, discusses competitive forces that prevent small businesses, solopreneurs, and self-employed consultants from making sales. What’s even more troubling is that these forces are largely invisible, meaning that they may be attitudes and situations, and not similar suppliers. This can make them very difficult to identify and overcome. Drawing on her decades of experience in selling, advertising, and publishing, Heidi explains several critical invisible competition forces, along with ways to combat them in the marketplace.  

Within this essential volume, leading social media expert Michael Malone explains the key approaches and philosophy that form the backbone of virtually every effective social media implementation regardless of platforms used, whether Facebook, Instagram, Pinterest, Twitter or other combined options. Citing real-world strategies adopted by such diverse brands as WoodenBoat magazine and the Grateful Dead, Malone lays out fundamental guidelines without which no attempt at social media outreach will succeed.

In their corner, the big guys have teams of marketing professionals, large budgets, and resources for things like testing, research and advertising. Finally, the small business owner has someone in their corner, Chuck Mefford. Chuck teaches you how to get into the minds of consumers and connect with them. Branding is all about being a top-of-mind business. So, whenever people need the products or service you offer, they think of you first.

Would you like to instantly catch people’s thoughts, emotions, motivations, and intentions through mere observation? If yes, you’re in the right place! 10-Minute Social Psychology is a unique audiobook that takes a deeper look into social conflicts: What causes them, what keeps them alive, and most importantly - what you can do about them. The audiobook presents how social awareness is built, and takes you step-by-step through the various mindset shifts and action items.