Organizational Behavior Leadership
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
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Lead. Care. Win.
- Auteur(s): Dan Pontefract
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
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When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one.
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What we need right now!!
- Écrit par David Doyle le 2023-04-04
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Lead. Care. Win.
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
- Date de publication: 2020-11-07
- Langue: Anglais
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When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one....
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Prix courant: 20,20$ ou 1 crédit
Prix réduit: 20,20$ ou 1 crédit
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Change-Friendly Leadership
- How to Transform Good Intentions into Great Performance, 1st Edition
- Auteur(s): Rodger Dean Duncan
- Narrateur(s): Dr. Rodger Dean Duncan, Steven M. R. Covey
- Durée: 8 h et 45 min
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Change-Friendly Leadership: How to Transform Good Intentions into Great Performance is a simple affirmation that successful organizational change involves - requires, in fact - the active, willful participation of the people affected by the change. In the change approach prescribed here, the friendly factor is not just a play on words; it is the very foundation for effectively engaging people's heads, hearts, and hopes.
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Excellent - life changing perspective
- Écrit par Raluca Stoleru le 2019-03-12
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Change-Friendly Leadership
- How to Transform Good Intentions into Great Performance, 1st Edition
- Narrateur(s): Dr. Rodger Dean Duncan, Steven M. R. Covey
- Durée: 8 h et 45 min
- Date de publication: 2015-08-05
- Langue: Anglais
- Change-Friendly Leadership is a simple affirmation that successful organizational change involves the active, willful participation of the people affected by the change....
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Prix courant: 26,40$ ou 1 crédit
Prix réduit: 26,40$ ou 1 crédit
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One Little Spark!
- Mickey's Ten Commandments and the Road to Imagineering
- Auteur(s): Marty Sklar
- Narrateur(s): Jeff Cummings
- Durée: 5 h et 45 min
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We've all read about the experts: the artists, the scientists, the engineers - that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes?
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One Little Spark!
- Mickey's Ten Commandments and the Road to Imagineering
- Narrateur(s): Jeff Cummings
- Durée: 5 h et 45 min
- Date de publication: 2015-09-01
- Langue: Anglais
- We've all read about the experts: the artists, the scientists, the engineers - that special group of people known as Imagineers for The Walt Disney Company. But who are they....
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Prix courant: 26,00$ ou 1 crédit
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Secrets of Silicon Valley
- What Everyone Else Can Learn from the Innovation Capital of the World
- Auteur(s): Deborah Perry Piscione
- Narrateur(s): Andrea Gallo
- Durée: 10 h et 1 min
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In Secrets of Silicon Valley, entrepreneur and media commentator Deborah Perry Piscione takes us inside this vibrant ecosystem where meritocracy rules the day. She explores Silicon Valley's exceptionally risk-tolerant culture, and why it thrives despite the many laws that make California one of the worst states in the union for business.
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Secrets of Silicon Valley
- What Everyone Else Can Learn from the Innovation Capital of the World
- Narrateur(s): Andrea Gallo
- Durée: 10 h et 1 min
- Date de publication: 2013-09-03
- Langue: Anglais
- While the global economy languishes, one place just keeps growing despite failing banks, uncertain markets, and high unemployment: Silicon Valley....
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Prix courant: 37,04$ ou 1 crédit
Prix réduit: 37,04$ ou 1 crédit
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Eat THAT Cookie!
- Make Workplace Positivity Pay Off... For Individuals, Teams, and Organizations
- Auteur(s): Liz Jazwiec
- Narrateur(s): Liz Jazwiec
- Durée: 3 h et 37 min
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Is it possible to create a positive workforce in negative times? Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is and also about the negative things you and your staff members do to make it even tougher. In her audiobook, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace.
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Must read for all nurses
- Écrit par Michelle Rosso le 2020-02-17
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Eat THAT Cookie!
- Make Workplace Positivity Pay Off... For Individuals, Teams, and Organizations
- Narrateur(s): Liz Jazwiec
- Durée: 3 h et 37 min
- Date de publication: 2013-10-24
- Langue: Anglais
- Is it possible to create a positive workforce in negative times?....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Trusted Leader: 8 Pillars That Drive Results
- Auteur(s): David Horsager
- Narrateur(s): Joe Bronzi
- Durée: 5 h et 35 min
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Without trust, people and businesses fail. Trusted Leader provides a framework for building trust so that you and your organizations can perform at your best. “A lack of trust is your biggest expense", says Wall Street Journal best-selling author David Horsager. Without trust, transactions cannot occur. Without trust, influence is destroyed. Without trust, leaders lose their people. Horsager introduces listeners to his eight pillars of trust through the journey of a senior leader who thought success was certain.
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Trusted Leader: 8 Pillars That Drive Results
- Narrateur(s): Joe Bronzi
- Durée: 5 h et 35 min
- Date de publication: 2021-03-02
- Langue: Anglais
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Without trust, people and businesses fail. Trusted Leader provides a framework for building trust so that you and your organizations can perform at your best. “A lack of trust is your biggest expense", says Wall Street Journal best-selling author David Horsager....
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Prix courant: 26,21$ ou 1 crédit
Prix réduit: 26,21$ ou 1 crédit
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Culture Rules
- The Leader's Guide to Creating the Ultimate Competitive Advantage
- Auteur(s): Mark Miller
- Narrateur(s): Mark Miller
- Durée: 7 h et 37 min
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Culture Rules is a clarion call for leaders around the world. The pandemic has magnified the essential role that culture plays in an organization's health, vitality, and sustainability—some passed the test with flying colors while others are seeing with fresh eyes, deeply rooted issues and challenges within their culture. After completing a global study with over 5,000 participants from ten countries, Mark Miller and his team have exposed the most predominant fissures and their fixes.
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Culture Rules
- The Leader's Guide to Creating the Ultimate Competitive Advantage
- Narrateur(s): Mark Miller
- Durée: 7 h et 37 min
- Date de publication: 2023-03-07
- Langue: Anglais
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The pandemic has magnified the essential role that culture plays in an organization's health, vitality, and sustainability—some passed the test with flying colors while others are seeing with fresh eyes, deeply rooted issues and challenges within their culture....
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Prix courant: 22,26$ ou 1 crédit
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Visionary Leadership in a Turbulent World
- Thriving in the New VUCA Context
- Auteur(s): Rob Elkington, Madeleine van der Steege, Judith Glick-Smith, Autres
- Narrateur(s): Christina Henry
- Durée: 5 h et 39 min
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Visionary Leadership in a Turbulent World: Thriving in the New VUCA Context is the thoughtful analysis of nine expert authors from around the globe who put VUCA under the microscope and take the listener on a journey that looks at VUCA from a number of different leadership perspectives. Through their research and writing these nine authors seek to provide sense-making and insights that are combined with practical tips and frameworks to help leadership embrace this new VUCA context and learn how to thrive within it.
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Visionary Leadership in a Turbulent World
- Thriving in the New VUCA Context
- Narrateur(s): Christina Henry
- Durée: 5 h et 39 min
- Date de publication: 2019-08-09
- Langue: Anglais
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Visionary Leadership in a Turbulent World: Thriving in the New VUCA Context is the thoughtful analysis of nine expert authors from around the globe who put VUCA under the microscope....
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Prix courant: 25,00$ ou 1 crédit
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Master the Matrix
- 7 Essentials for Getting Things Done in Complex Organizations
- Auteur(s): Susan Z. Finerty, Harry Kraemer
- Narrateur(s): Davis Sound LLC
- Durée: 5 h et 22 min
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You're in a matrix, whether you realize it or not. The test: Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams? If you answered ''yes'' to either, you're in a matrix role. Matrix roles are everywhere. The field customer contact person who writes contracts, negotiates delivery and troubleshoots product issues is in a matrix role.
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Master the Matrix
- 7 Essentials for Getting Things Done in Complex Organizations
- Narrateur(s): Davis Sound LLC
- Durée: 5 h et 22 min
- Date de publication: 2013-07-09
- Langue: Anglais
- Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams?....
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Prix courant: 25,00$ ou 1 crédit
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Team Habits
- How Small Actions Lead to Extraordinary Results
- Auteur(s): Charlie Gilkey
- Narrateur(s): Charlie Gilkey
- Durée: 8 h et 11 min
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We all know how important our habits are for personal productivity, success and happiness. But the truth is that we rarely work alone: reaching our goals depends on how effectively we work with others, and teams have their own habits that can help - or hinder - success. Here, productivity and teamwork expert Charlie Gilkey shows how to cultivate, implement and maintain the small habits that lead to big results for any team.
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Practical team improvement
- Écrit par jmk le 2023-12-31
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Team Habits
- How Small Actions Lead to Extraordinary Results
- Narrateur(s): Charlie Gilkey
- Durée: 8 h et 11 min
- Date de publication: 2023-08-29
- Langue: Anglais
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We all know how important our habits are for personal productivity, success and happiness. But the truth is that we rarely work alone. Here, productivity and teamwork expert Charlie Gilkey shows how to cultivate, implement and maintain the small habits that lead to big results for any team....
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Prix courant: 37,83$ ou 1 crédit
Prix réduit: 37,83$ ou 1 crédit
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The Spirit of Kaizen
- Creating Lasting Excellence One Small Step at a Time
- Auteur(s): Bob Maurer, Leigh Ann Hirschman
- Narrateur(s): Bob Maurer
- Durée: 4 h et 8 min
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UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen - small, continual improvements - to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale.
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The Spirit of Kaizen
- Creating Lasting Excellence One Small Step at a Time
- Narrateur(s): Bob Maurer
- Durée: 4 h et 8 min
- Date de publication: 2012-11-06
- Langue: Anglais
- The easy-to-implement guide to driving organizational change by applying the proven concept of kaizen....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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The Ministry of Common Sense
- How to Eliminate Bureaucratic Red Tape, Bad Excuses, and Corporate BS
- Auteur(s): Martin Lindstrom
- Narrateur(s): Robert Fass
- Durée: 7 h et 16 min
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A humorous yet practical five-step guide to ridding ourselves - and our companies - of the bureaucratic bottlenecks and red tape that plague every office.
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The Ministry of Common Sense
- How to Eliminate Bureaucratic Red Tape, Bad Excuses, and Corporate BS
- Narrateur(s): Robert Fass
- Durée: 7 h et 16 min
- Date de publication: 2021-01-19
- Langue: Anglais
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A humorous yet practical five-step guide to ridding ourselves - and our companies - of the bureaucratic bottlenecks and red tape that plague every office....
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Prix courant: 25,63$ ou 1 crédit
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Corporate Rebels: Make Work More Fun
- Auteur(s): Joost Minnaar, Pim de Morree
- Narrateur(s): Stephen Borne
- Durée: 5 h et 1 min
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Discover eight radical lessons from 100 of the world’s most inspiring organisations. Today’s workplaces are broken. Badly broken. The good news? There is a better way. And it's not just theory. It's already practiced in pioneering organisations around the globe. Drawing on Minnaar and De Morree’s visits to 100+ of the world’s most progressive organisations, this audiobook gives direct evidence that you can make work enjoyable and rewarding, while boosting performance and success.
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Corporate Rebels: Make Work More Fun
- Narrateur(s): Stephen Borne
- Durée: 5 h et 1 min
- Date de publication: 2020-03-21
- Langue: Anglais
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Discover eight radical lessons from 100 of the world’s most inspiring organisations. Today’s workplaces are broken. Badly broken. The good news? There is a better way. And it's not just theory. It's already practiced in pioneering organisations around the globe....
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Prix courant: 25,24$ ou 1 crédit
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The Algorithmic Leader
- How to Be Smart When Machines Are Smarter Than You
- Auteur(s): Mike Walsh
- Narrateur(s): Mike Walsh
- Durée: 6 h et 56 min
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The greatest threat we face is not robots replacing us, but our reluctance to reinvent ourselves. We live in an age of wonder: cars that drive themselves, devices that anticipate our needs, and robots capable of everything from advanced manufacturing to complex surgery. Automation, algorithms, and AI will transform every facet of daily life, but are we prepared for what that means for the future of work, leadership, and creativity?
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Eye Opening!!!
- Écrit par The Big K le 2019-04-03
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The Algorithmic Leader
- How to Be Smart When Machines Are Smarter Than You
- Narrateur(s): Mike Walsh
- Durée: 6 h et 56 min
- Date de publication: 2019-01-17
- Langue: Anglais
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The greatest threat we face is not robots replacing us, but our reluctance to reinvent ourselves....
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Prix courant: 25,00$ ou 1 crédit
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The Delicate Art of Bureaucracy
- Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler
- Auteur(s): Mark Schwartz
- Narrateur(s): Erick Jason Martin
- Durée: 9 h et 17 min
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Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy. Through humor, a healthy dose of history and philosophy, and real-life examples from his days as a government bureaucrat, Schwartz shows IT leaders (and the whole of business) how to master the ways of the Monkey, the Razor, and the Sumo Wrestler to create a lean, learning, and enabling bureaucracy.
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hard to listen to
- Écrit par Bradley Arsenault le 2022-01-15
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The Delicate Art of Bureaucracy
- Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler
- Narrateur(s): Erick Jason Martin
- Durée: 9 h et 17 min
- Date de publication: 2020-10-13
- Langue: Anglais
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Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy....
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Prix courant: 25,00$ ou 1 crédit
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Leading with Heart
- Five Conversations That Unlock Creativity, Purpose, and Results
- Auteur(s): John Baird, Edward Sullivan
- Narrateur(s): Lyle Blaker
- Durée: 8 h et 8 min
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Two veteran executive coaches help today's leaders learn how to retain and inspire their teams through the one thing their research has found works: Leading with Heart. In this audio, leadership coaches John Baird and Edward Sullivan share hundreds of hours of research and firsthand accounts of guiding leaders at some of the world's most respected big brands and small startups (Apple, Nike, Google, and Slack to name a few).
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Leading with Heart
- Five Conversations That Unlock Creativity, Purpose, and Results
- Narrateur(s): Lyle Blaker
- Durée: 8 h et 8 min
- Date de publication: 2022-06-21
- Langue: Anglais
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Two veteran executive coaches help today's leaders learn how to retain and inspire their teams through the one thing their research has found works: Leading with Heart....
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Prix courant: 29,13$ ou 1 crédit
Prix réduit: 29,13$ ou 1 crédit
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The 4 Disciplines of Execution
- Achieving Your Wildly Important Goals
- Auteur(s): Sean Covey
- Narrateur(s): Sean Covey
- Durée: 3 h et 38 min
- Version abrégée
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An insightful new work from the multimillion-copy best-selling author Sean Covey and the FranklinCovey organization, based on their work with hundreds of thousands of employees and large companies. It unveils the essential disciplines proven to help businesses and individuals realize their most important goals.
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The 4 Disciplines of Execution
- Achieving Your Wildly Important Goals
- Narrateur(s): Sean Covey
- Durée: 3 h et 38 min
- Date de publication: 2012-04-24
- Langue: Anglais
- An insightful new work from best-selling author Sean Covey and the FranklinCovey organization, based on their work with hundreds of thousands of employees and large companies....
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Prix courant: 17,54$ ou 1 crédit
Prix réduit: 17,54$ ou 1 crédit
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Serve to Be Great
- Leadership Lessons from a Prison, a Monastery, and a Boardroom
- Auteur(s): Matt Tenney
- Narrateur(s): Rex Anderson
- Durée: 4 h et 17 min
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This three-part book begins with Matt's story of going from selfish to servant while on his journey from prisoner to monk to social entrepreneur. The book shows leaders the connection between superior long-term results and serving their people and community. Matt Tenney cites numerous business case studies and research that demonstrate how servant leadership results in attracting top talent, increased employee engagement, and lower turnover, as well as a more innovative culture, better customer service, and a better ROI on marketing efforts.
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Serve to Be Great
- Leadership Lessons from a Prison, a Monastery, and a Boardroom
- Narrateur(s): Rex Anderson
- Durée: 4 h et 17 min
- Date de publication: 2020-07-27
- Langue: Anglais
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This three-part book begins with Matt's story of going from selfish to servant while on his journey from prisoner to monk to social entrepreneur. The book shows leaders the connection between superior long-term results and serving their people and community....
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Prix courant: 14,47$ ou 1 crédit
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We're All in This Together
- Creating a Team Culture of High Performance, Trust, and Belonging
- Auteur(s): Mike Robbins
- Narrateur(s): Mike Robbins
- Durée: 4 h et 58 min
- Version intégrale
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Au global
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Performance
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Histoire
In this book, Mike Robbins dives deep into the ways great businesses build trust, collaborate, and operate at their peak level. As an expert in teamwork, leadership, and emotional intelligence, Mike draws on more than 20 years of experience working with top companies like Google and Microsoft, as well as his baseball career with the Kansas City Royals. And, while each team and organization have their own unique challenges, goals, and dynamics, there are some universal qualities that allow teams to truly come together and thrive.
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We're All in This Together
- Creating a Team Culture of High Performance, Trust, and Belonging
- Narrateur(s): Mike Robbins
- Durée: 4 h et 58 min
- Date de publication: 2020-04-02
- Langue: Anglais
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In this book, Mike Robbins dives deep into the ways great businesses build trust, collaborate, and operate at their peak level. As an expert in teamwork, leadership, and emotional intelligence, Mike draws on more than 20 years of experience....
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Prix courant: 11,66$ ou 1 crédit
Prix réduit: 11,66$ ou 1 crédit
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