Organizational Behavior Management
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
- Date de publication: 2015-12-06
- Langue: Anglais
- Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....
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Prix courant: 26,00$ ou 1 crédit
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Get Better
- 15 Proven Practices to Build Effective Relationships at Work
- Auteur(s): Todd Davis
- Narrateur(s): Todd Davis
- Durée: 6 h et 27 min
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In Get Better: 15 Proven Practices to Build Effective Relationships, FranklinCovey's chief people officer, Todd Davis, explains that an organization's greatest asset isn't its people; rather, it's the relationships between its people that is the greatest predictor of personal effectiveness. In the end, employees' ability to build and sustain great relationships is an organization's ultimate competitive advantage.
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It's pretty good.
- Écrit par Greg Billings le 2024-03-31
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Get Better
- 15 Proven Practices to Build Effective Relationships at Work
- Narrateur(s): Todd Davis
- Durée: 6 h et 27 min
- Date de publication: 2017-11-07
- Langue: Anglais
- Employees' ability to build and sustain great relationships is an organization's ultimate competitive advantage....
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Prix courant: 19,42$ ou 1 crédit
Prix réduit: 19,42$ ou 1 crédit
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Conquering Burnout in a Toxic Workplace
- Techniques for Transforming Stress and Escaping Anxiety So You Can Stay Motivated and Take Control of Your Career
- Auteur(s): Alison Flickinger
- Narrateur(s): Sally Fourth
- Durée: 3 h et 32 min
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Are you feeling overwhelmed and burnt out by your soul-crushing job and the demands of life? Are you struggling to find balance and fulfillment? It’s time to uncrush your soul and reclaim your passions for life and success!
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Conquering Burnout in a Toxic Workplace
- Techniques for Transforming Stress and Escaping Anxiety So You Can Stay Motivated and Take Control of Your Career
- Narrateur(s): Sally Fourth
- Durée: 3 h et 32 min
- Date de publication: 2023-07-17
- Langue: Anglais
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Are you feeling overwhelmed and burnt out by your soul-crushing job and the demands of life? Are you struggling to find balance and fulfillment? It’s time to uncrush your soul and reclaim your passions for life and success....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Road to Flourishing
- Eight Keys to Boost Employee Engagement and Well-Being
- Auteur(s): Al Lopus, Cory Hartman, Peter Greer - foreword
- Narrateur(s): William Sarris
- Durée: 6 h et 52 min
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How can we create workplaces where people thrive and love what they do and where they work? Al Lopus, cofounder and CEO of Best Christian Workplaces Institute, has studied hundreds of organizations to discover eight key drivers in companies with healthy cultures and engaged employees. With compelling case studies, behind-the-curtain revelations, and enlightening personal anecdotes, Road to Flourishing will motivate leaders, managers, and their teams to reimagine, reassess, and renew their commitment to building healthy work cultures where everyone can flourish.
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Road to Flourishing
- Eight Keys to Boost Employee Engagement and Well-Being
- Narrateur(s): William Sarris
- Durée: 6 h et 52 min
- Date de publication: 2022-04-19
- Langue: Anglais
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Al Lopus, cofounder and CEO of Best Christian Workplaces Institute, has studied hundreds of organizations to discover eight key drivers in companies with healthy cultures and engaged employees....
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Prix courant: 22,26$ ou 1 crédit
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A New Kind of Diversity
- Making the Different Generations on Your Team a Competitive Advantage
- Auteur(s): Tim Elmore
- Narrateur(s): Tim Elmore
- Durée: 8 h et 26 min
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In A New Kind of Diversity, best-selling author Tim Elmore brings his decades of research and leadership experience to bear on what might be the biggest, most dramatic, and most disruptive shift the American workforce has ever seen: the vast diversity of several generations living—and working—together.
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A New Kind of Diversity
- Making the Different Generations on Your Team a Competitive Advantage
- Narrateur(s): Tim Elmore
- Durée: 8 h et 26 min
- Date de publication: 2022-12-09
- Langue: Anglais
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In A New Kind of Diversity, best-selling author Tim Elmore brings his decades of research and leadership experience to bear on what might be the biggest, most dramatic, and most disruptive shift the American workforce has ever seen....
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Prix courant: 25,00$ ou 1 crédit
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Green to Gold
- How Smart Companies Use Environmental Strategy to Innovate, Create Value, and Build Competitive Advantage
- Auteur(s): Daniel C. Esty, Andrew S. Winston
- Narrateur(s): Fred Stella
- Durée: 10 h et 54 min
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Green to Gold is an essential guide for forward-thinking business leaders who see the Green Wave coming and want to profit from it. This audio explores what every executive must know to manage the environmental challenges facing society and business. Based on the authors' years of experience and hundreds of interviews with corporate leaders around the world, Green to Gold, shows how companies generate lasting value.
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Concepts for every business
- Écrit par Brandon Claude Lewis le 2022-09-20
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Green to Gold
- How Smart Companies Use Environmental Strategy to Innovate, Create Value, and Build Competitive Advantage
- Narrateur(s): Fred Stella
- Durée: 10 h et 54 min
- Date de publication: 2009-01-12
- Langue: Anglais
- Green to Gold is an essential guide for forward-thinking business leaders who see the Green Wave coming and want to profit from it....
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Prix courant: 32,00$ ou 1 crédit
Prix réduit: 32,00$ ou 1 crédit
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The Circle Way: A Leader in Every Chair
- Auteur(s): Christina Baldwin
- Narrateur(s): Rebecca Rogers
- Durée: 9 h et 11 min
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As organizations of all kinds move increasingly toward shared and rotating leadership, they are calling on the circle model to form sustainable teams and adopt circle-driven group processes such as World Caf, Open Space, and Art of Hosting. Meetings in the round have become the preferred tool for moving individual commitment into group action. This book lays out the structure of circle conversation, based on the original work of the co-authors who have studied and standardized the essential elements that constitute circle practice.
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Excellent to get a circle going smoothly
- Écrit par John Freebury le 2023-07-10
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The Circle Way: A Leader in Every Chair
- Narrateur(s): Rebecca Rogers
- Durée: 9 h et 11 min
- Date de publication: 2010-09-10
- Langue: Anglais
- All modern group processes that are open to collaboration or to flattening the hierarchy are based in some way on circle practices....
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Prix courant: 31,26$ ou 1 crédit
Prix réduit: 31,26$ ou 1 crédit
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
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The Problem with Change
- And the Essential Nature of Human Performance
- Auteur(s): Ashley Goodall
- Narrateur(s): Ashley Goodall
- Durée: 7 h et 58 min
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Once, the job of leaders was to identify problems and fix them, while leaving nonproblems alone. Today, the notion that the new way is always better than the old way—and that if you aren’t disrupting everything, you are losing—has come to constitute a new orthodoxy of business thinking. Whether it’s a merger or re-org or a new office layout, change has become the ultimate easy button for leaders, who pursue it with abandon, unleashing a torrent of disruption on employees. The result is life in the blender: a perpetual state of upheaval, uncertainty, and unease.
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The Problem with Change
- And the Essential Nature of Human Performance
- Narrateur(s): Ashley Goodall
- Durée: 7 h et 58 min
- Date de publication: 2024-05-07
- Langue: Anglais
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Once, the job of leaders was to identify problems and fix them, while leaving nonproblems alone. Today, the notion that the new way is always better than the old way—and that if you aren’t disrupting everything, you are losing—has come to constitute a new orthodoxy of business thinking....
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Prix courant: 25,24$ ou 1 crédit
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Dream Teams
- Working Together Without Falling Apart
- Auteur(s): Shane Snow
- Narrateur(s): Shane Snow, Aaron Walton
- Durée: 6 h et 51 min
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Award-winning entrepreneur and journalist Shane Snow reveals the counterintuitive reasons why so many partnerships and groups break down - and why some break through. The best teams are more than the sum of their parts, but why does collaboration so often fail to fulfill this promise? In Dream Teams, Snow takes us on an adventure through history, neuroscience, psychology, and business, exploring what separates groups that simply get by together from those that get better together.
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Dream Teams
- Working Together Without Falling Apart
- Narrateur(s): Shane Snow, Aaron Walton
- Durée: 6 h et 51 min
- Date de publication: 2018-06-05
- Langue: Anglais
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Shane Snow reveals the counterintuitive reasons why so many partnerships and groups break down - and why some break through. In Dream Teams, Snow takes us through history and more, exploring what separates groups that simply get by together from those that get better together....
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Prix courant: 20,40$ ou 1 crédit
Prix réduit: 20,40$ ou 1 crédit
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The Ideal Team Player
- How to Recognize and Cultivate the Three Essential Virtues
- Auteur(s): Patrick M. Lencioni
- Durée: 8 h
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In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player. In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues.
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The Ideal Team Player
- How to Recognize and Cultivate the Three Essential Virtues
- Durée: 8 h
- Date de publication: 2024-12-24
- Langue: Anglais
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In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player....
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Prix courant: 30,69$ ou 1 crédit
Prix réduit: 30,69$ ou 1 crédit
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Auteur(s): Doug Lipp
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
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In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
- Date de publication: 2021-07-23
- Langue: Anglais
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Leadership lessons from the iconic brand you can use to drive Disney-style success....
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Prix courant: 18,38$ ou 1 crédit
Prix réduit: 18,38$ ou 1 crédit
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Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Auteur(s): Dick Grote
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
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The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements. The book still delivers on that promise, and in this revised edition, Dick Grote provides new insights, along with sample dialogues, memos, and worksheets.
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Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
- Date de publication: 2014-03-12
- Langue: Anglais
- The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements....
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Prix courant: 26,40$ ou 1 crédit
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Engaging Emergence
- Turning Upheaval into Opportunity
- Auteur(s): Peggy Holman
- Narrateur(s): Caroline Miller
- Durée: 6 h et 20 min
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Leading thinker and change consultant Peggy Holman provides leaders, trainers, and other agents of change grappling with disruption with a theory of "emergence" and tools for fostering it in organizations.
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Engaging Emergence
- Turning Upheaval into Opportunity
- Narrateur(s): Caroline Miller
- Durée: 6 h et 20 min
- Date de publication: 2013-11-15
- Langue: Anglais
- Leading thinker and change consultant Peggy Holman provides leaders, trainers, and other agents of change grappling with disruption with a theory of "emergence" and tools for fostering it in organizations....
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Prix courant: 26,40$ ou 1 crédit
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Zconomy
- How Gen Z Will Change the Future of Business—and What to Do About It
- Auteur(s): Jason R. Dorsey, Denise Villa
- Narrateur(s): Jason R. Dorsey, Denise Villa
- Durée: 9 h et 28 min
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The most complete and authoritative guide to Gen Z, describing how leaders must adapt their employment, sales and marketing, product, and growth strategies to attract and keep this important new generation of customers, employees, and trendsetters. Gen Z changes everything. Today’s businesses are not built to sell and market the way Gen Z shops and buys, or to recruit and employ Gen Z the way they find and keep jobs. Leaders need answers now as gen Z is the fastest growing generation of employees and the most important group of consumer trendsetters.
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A GenZier’s Review
- Écrit par Matt le 2020-10-19
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Zconomy
- How Gen Z Will Change the Future of Business—and What to Do About It
- Narrateur(s): Jason R. Dorsey, Denise Villa
- Durée: 9 h et 28 min
- Date de publication: 2020-09-22
- Langue: Anglais
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The most complete and authoritative guide to Gen Z, describing how leaders must adapt their employment, sales and marketing, product, and growth strategies to attract and keep this important new generation of customers, employees, and trendsetters....
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Prix courant: 31,46$ ou 1 crédit
Prix réduit: 31,46$ ou 1 crédit
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HBRs 10 Must Reads on Building a Great Culture
- HBR's 10 Must Reads Series
- Auteur(s): Harvard Business Review
- Narrateur(s): William Sarris, Norah Tocci
- Durée: 6 h et 34 min
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Your organization's culture can feel like something that has a life of its own; it's long-standing, inherited, and seemingly impermeable - in fact, a strong culture is often an obstacle to doing new things or going in new directions. But leaders are the stewards of a company's culture and have the power to shape it. The best leaders know that organizational culture is a fundamental and powerful management tool that can drive positive outcomes.
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HBRs 10 Must Reads on Building a Great Culture
- HBR's 10 Must Reads Series
- Narrateur(s): William Sarris, Norah Tocci
- Série: HBR's 10 Must Reads series
- Durée: 6 h et 34 min
- Date de publication: 2019-11-12
- Langue: Anglais
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We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you assess the type and current state of your company's culture....
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Prix courant: 22,26$ ou 1 crédit
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Confidence
- How Winning and Losing Streaks Begin and End
- Auteur(s): Rosabeth Moss Kanter
- Narrateur(s): Rosabeth Moss Kanter
- Durée: 6 h et 9 min
- Version abrégée
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Is success simply a matter of money and talent? Or is there another reason why some people and organizations always land on their feet, while others, equally talented, stumble again and again? There’s a fundamental principle at work—the vital but previously unexamined factor called confidence—that permits unexpected people to achieve high levels of performance through routines that activate talent. Confidence is the new theory and practice of success, explaining why success and failure are not mere episodes but self-perpetuating trajectories
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Confidence
- How Winning and Losing Streaks Begin and End
- Narrateur(s): Rosabeth Moss Kanter
- Durée: 6 h et 9 min
- Date de publication: 2004-08-25
- Langue: Anglais
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Confidence is the new theory and practice of success, explaining why success and failure are not mere episodes but self-perpetuating trajectories....
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Prix courant: 15,09$ ou 1 crédit
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Master the Matrix
- 7 Essentials for Getting Things Done in Complex Organizations
- Auteur(s): Susan Z. Finerty, Harry Kraemer
- Narrateur(s): Davis Sound LLC
- Durée: 5 h et 22 min
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You're in a matrix, whether you realize it or not. The test: Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams? If you answered ''yes'' to either, you're in a matrix role. Matrix roles are everywhere. The field customer contact person who writes contracts, negotiates delivery and troubleshoots product issues is in a matrix role.
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Master the Matrix
- 7 Essentials for Getting Things Done in Complex Organizations
- Narrateur(s): Davis Sound LLC
- Durée: 5 h et 22 min
- Date de publication: 2013-07-09
- Langue: Anglais
- Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams?....
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Prix courant: 25,00$ ou 1 crédit
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Managing the Unmanageable
- How to Motivate Even the Most Unruly Employee
- Auteur(s): Anne Loehr, Jezra Kaye
- Narrateur(s): Deanna Moffitt
- Durée: 6 h et 38 min
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Who changed the rules of business? It's a different game now. In an increasingly globally diverse workforce, it's vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for the 21st century. Today you need winning strategies to avoid the costly pitfalls of high turnover, low morale, and poor collaboration, not to mention the cost of missed deadlines and incomplete projects.
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Very hard to listen to.
- Écrit par Verified Customer le 2020-11-11
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Managing the Unmanageable
- How to Motivate Even the Most Unruly Employee
- Narrateur(s): Deanna Moffitt
- Durée: 6 h et 38 min
- Date de publication: 2012-04-17
- Langue: Anglais
- Who changed the rules of business? It's a different game now....
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Prix courant: 26,40$ ou 1 crédit
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Leadersights
- Creating Great Leaders Who Create Great Workplaces
- Auteur(s): David Veech
- Narrateur(s): John Chancer
- Durée: 8 h et 7 min
- Version intégrale
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Au global
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Performance
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Histoire
Leadersights: Creating Great Leaders Who Create Great Workplaces focuses on how organizations of all types can create a leader-development system that defines critical leader behaviors, provides simple techniques for building and improving the skills that drive those behaviors, and establishes a mechanism for monitoring and enforcing those behaviors.
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Leadersights
- Creating Great Leaders Who Create Great Workplaces
- Narrateur(s): John Chancer
- Durée: 8 h et 7 min
- Date de publication: 2022-06-07
- Langue: Anglais
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Leadersights: Creating Great Leaders Who Create Great Workplaces focuses on how organizations of all types can create a leader-development system that defines critical leader behaviors, provides simple techniques for building and improving the skills that drive those behaviors....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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