Organizational Management
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- Auteur(s): Robert Spector, breAnne O. Reeves
- Narrateur(s): Eric Pollins
- Durée: 6 h et 14 min
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
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Inspirants!!!
- Écrit par JF Boyer le 2019-01-16
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- Narrateur(s): Eric Pollins
- Durée: 6 h et 14 min
- Date de publication: 2017-11-21
- Langue: Anglais
- The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service....
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Prix courant: 25,00$ ou 1 crédit
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The Power of Giving Away Power
- How the Best Leaders Learn to Let Go
- Auteur(s): Matthew Barzun
- Narrateur(s): Matthew Barzun
- Durée: 4 h et 49 min
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A few rare leaders have learned to embrace a new organizational shape and mindset: Constellations. Organizations designed as constellations are dynamic and flexible networks of distinct yet interwoven individuals. Each member of the team feels like a singular star and is also connected to others to form something greater. That is how Visa reimagined how we pay for things, how Wikipedia beat the richest company in the world and how Barack Obama and his grassroots team revolutionized political campaigning. These leaders did what most leaders dread - they gave away power.
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Excellent
- Écrit par R Levy le 2022-03-17
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The Power of Giving Away Power
- How the Best Leaders Learn to Let Go
- Narrateur(s): Matthew Barzun
- Durée: 4 h et 49 min
- Date de publication: 2021-06-01
- Langue: Anglais
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If you let go of hierarchy, chaos will reign...or so many leaders believe. But when leaders find the courage to distribute rather than hoard power, creativity multiplies, trust deepens, and inclusivity expands...and a new kind of order emerges....
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Prix courant: 17,48$ ou 1 crédit
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Synchronicity
- The Inner Path of Leadership
- Auteur(s): Joseph Jaworski
- Narrateur(s): Jeff Hoyt
- Durée: 9 h et 36 min
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We’ve all had those perfect moments when events that could never be predicted, let alone controlled, remarkably seem to guide us along our path. Carl Jung called this phenomena “synchronicity” - “a collaboration between persons and events that seems to enlist the cooperation of fate.” In this book, Joseph Jaworski argues that the right state of mind will make you the kind of person who can enlist the cooperation of fate and take advantage of synchronicity, creating the conditions for “predictable miracles.”
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meh
- Écrit par Cliente de Kindle le 2024-10-18
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Synchronicity
- The Inner Path of Leadership
- Narrateur(s): Jeff Hoyt
- Durée: 9 h et 36 min
- Date de publication: 2019-06-03
- Langue: Anglais
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We’ve all had those perfect moments when events that could never be predicted, let alone controlled, remarkably seem to guide us along our path. Carl Jung called this phenomena “synchronicity”....
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Prix courant: 27,22$ ou 1 crédit
Prix réduit: 27,22$ ou 1 crédit
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Velocity
- Combining Lean, Six Sigma and the Theory of Constraints to Achieve Breakthrough Performance
- Auteur(s): Dee Jacob, Suzan Bergland, Jeff Cox
- Narrateur(s): Linda Weber
- Durée: 6 h et 4 min
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Now, from the AGI-Goldratt Institute and Jeff Cox, the same creative writer who co-authored The Goal, comes Velocity the book that reveals how to achieve outstanding bottom-line results by integrating the world's three most powerful continuous improvement disciplines: Lean, Six Sigma, and Goldratt's Theory of Constraints.
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Nice story
- Écrit par Jon W le 2020-02-05
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Velocity
- Combining Lean, Six Sigma and the Theory of Constraints to Achieve Breakthrough Performance
- Narrateur(s): Linda Weber
- Durée: 6 h et 4 min
- Date de publication: 2009-12-29
- Langue: Anglais
- Velocity presents a business improvement method combining Six Sigma, Lean Thinking, and The Theory of Constraints....
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Prix courant: 19,99$ ou 1 crédit
Prix réduit: 19,99$ ou 1 crédit
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The Excellence Dividend
- Meeting the Tech Tide with Work That Wows and Jobs That Last
- Auteur(s): Tom Peters
- Narrateur(s): Tom Peters
- Durée: 11 h et 36 min
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For decades Tom Peters has been preaching the gospel of putting people first, and in today's rapidly changing business environment, this message is more important than ever. With his unparalleled expertise and inimitable charisma, Peters provides a roadmap for you and your organization to thrive amidst the tech tsunami, and he has a lot of fun doing it. The Excellence Dividend is an important new book from one of today’s greatest business thinkers.
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Be awesome: Here's your guide.
- Écrit par Edward Hunt le 2019-05-10
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The Excellence Dividend
- Meeting the Tech Tide with Work That Wows and Jobs That Last
- Narrateur(s): Tom Peters
- Durée: 11 h et 36 min
- Date de publication: 2018-04-03
- Langue: Anglais
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For decades Tom Peters has been preaching the gospel of putting people first, and in today's rapidly changing business environment, this message is more important than ever....
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Prix courant: 23,31$ ou 1 crédit
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How the Best Leaders Lead
- Proven Secrets to Getting the Most Out of Yourself and Others
- Auteur(s): Brian Tracy
- Narrateur(s): Brian Tracy
- Durée: 6 h et 5 min
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As a savvy and motivated professional, you’re constantly on the lookout for high-impact leadership strategies to take your business to the next level and beyond—without bogging you down in abstract theories or exhaustive case studies. You need foolproof ways to lead your people to achieve outstanding results, even in challenging times. As legendary football coach Vince Lombardi said, it’s time to get “brilliant on the basics.”
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great reference book. bought the hardcover just to have this around
- Écrit par Phicky le 2024-04-03
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How the Best Leaders Lead
- Proven Secrets to Getting the Most Out of Yourself and Others
- Narrateur(s): Brian Tracy
- Durée: 6 h et 5 min
- Date de publication: 2010-01-08
- Langue: Anglais
- As a savvy and motivated professional, you’re constantly on the lookout for high-impact leadership strategies to take your business to the next level and beyond....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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Social Justice Parenting
- How to Raise Compassionate, Anti-Racist, Justice-Minded Kids in an Unjust World
- Auteur(s): Traci Baxley
- Narrateur(s): Traci Baxley
- Durée: 6 h et 56 min
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As a global pandemic shuttered schools across the country in 2020, parents found themselves thrust into the role of teacher — in more ways than one. Not only did they take on remote school supervision, but after the murder of George Floyd and the ensuing Black Lives Matter protests, many also grappled with the responsibility to teach their kids about social justice — with few resources to guide them.
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A Must Parenting Read!!!
- Écrit par Crystal D Hasell le 2024-02-01
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Social Justice Parenting
- How to Raise Compassionate, Anti-Racist, Justice-Minded Kids in an Unjust World
- Narrateur(s): Traci Baxley
- Durée: 6 h et 56 min
- Date de publication: 2021-10-19
- Langue: Anglais
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Poised to become essential listening for all parents committed to social change, Social Justice Parenting will offer parents everywhere the opportunity to nurture a future generation of humane, compassionate individuals....
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Prix courant: 31,46$ ou 1 crédit
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Driving Honda
- Inside the World’s Most Innovative Car Company
- Auteur(s): Jeffrey Rothfeder
- Narrateur(s): Mel Foster
- Durée: 10 h et 46 min
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For decades there have been two iconic Japanese auto companies. One has been endlessly studied and written about. The other has been generally underappreciated and misunderstood. Until now. Since its birth as a motorcycle company in 1949, Honda has steadily grown into the world’s fifth largest automaker and top engine manufacturer, as well as one of the most beloved, most profitable, and most consistently innovative multinational corporations.
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Driving Honda
- Inside the World’s Most Innovative Car Company
- Narrateur(s): Mel Foster
- Durée: 10 h et 46 min
- Date de publication: 2014-07-31
- Langue: Anglais
- For decades there have been two iconic Japanese auto companies. One has been endlessly studied and written about. The other has been generally underappreciated and misunderstood....
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Prix courant: 32,00$ ou 1 crédit
Prix réduit: 32,00$ ou 1 crédit
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The Great Chair
- A Window on Effective Board Leadership
- Auteur(s): Brian Hayward
- Narrateur(s): RP Singh
- Durée: 7 h et 11 min
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With nearly four decades of experience with the good, bad, and ugly of the board universe, Brian Hayward hones in on practical ways to develop the thinking and behaviour necessary for anyone taking this seat. Through real-life examples, and stories featuring Paul McCartney, Kalahari bushmen, Robert Maxwell, camels, Buddhist parables, and the Boeing 737 Max, listeners will see how chairing a board requires leadership competency of its own (distinct from being a director).
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The Great Chair
- A Window on Effective Board Leadership
- Narrateur(s): RP Singh
- Durée: 7 h et 11 min
- Date de publication: 2021-04-21
- Langue: Anglais
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With nearly four decades of experience with the good, bad, and ugly of the board universe, Brian Hayward hones in on practical ways to develop the thinking and behaviour necessary for anyone taking this seat....
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Prix courant: 25,00$ ou 1 crédit
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Neuroscience for Leadership
- Harnessing the Brain Gain Advantage
- Auteur(s): Tara Swart, Kitty Chisholm, Paul Brown
- Narrateur(s): Esther Wane
- Durée: 7 h et 39 min
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Leadership can be learned: New evidence from neuroscience clearly points to ways that leaders can significantly improve how they engage with and motivate others. This book provides leaders and managers with an accessible guide to practical, effective actions, based on neuroscience.
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Neuroscience for Leadership
- Harnessing the Brain Gain Advantage
- Narrateur(s): Esther Wane
- Durée: 7 h et 39 min
- Date de publication: 2020-11-24
- Langue: Anglais
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Leadership can be learned: New evidence from neuroscience clearly points to ways that leaders can significantly improve how they engage with and motivate others. This book provides leaders and managers with an accessible guide to practical, effective actions, based on neuroscience....
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Prix courant: 17,12$ ou 1 crédit
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HBR's 10 Must Reads on Managing Yourself, Vol. 2
- HBR's 10 Must Reads Series
- Auteur(s): Harvard Business Review
- Narrateur(s): Steve Menasche, Teri Schnaubelt
- Durée: 4 h et 57 min
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Get more of the management ideas you want, from the authors you trust. With insights from leading experts, this book will inspire you to identify areas for personal growth; assess your strengths, work preferences, values, and contributions; build your skill set and stay relevant; develop learning agility; map out a plan for where you'd like your career to go - both short and long term; find fulfillment in your work; and prepare for your next opportunity.
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HBR's 10 Must Reads on Managing Yourself, Vol. 2
- HBR's 10 Must Reads Series
- Narrateur(s): Steve Menasche, Teri Schnaubelt
- Série: HBR's 10 Must Reads series
- Durée: 4 h et 57 min
- Date de publication: 2021-03-23
- Langue: Anglais
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With insights from leading experts, this book will inspire you to identify areas for personal growth; assess your strengths, work preferences, values, and contributions; build your skill set and stay relevant; and more....
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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Everybody Matters
- The Extraordinary Power of Caring for Your People Like Family
- Auteur(s): Bob Chapman, Raj Sisodia
- Narrateur(s): Steven Menasche
- Durée: 8 h et 51 min
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Starting in 1997, Bob Chapman and Barry-Wehmiller pioneered a dramatically different approach to leadership that creates off-the-charts morale, loyalty, creativity, and business performance. The company utterly rejects the idea that employees are simply functions to be moved around, "managed" with carrots and sticks, or discarded at will. Instead Barry-Wehmiller manifests the reality that every single person matters, just like in a family. That's not a cliché on a mission statement; it's the bedrock of the company's success.
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Definitely worth listening to (or reading)!
- Écrit par JK Weening Family le 2021-06-02
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Everybody Matters
- The Extraordinary Power of Caring for Your People Like Family
- Narrateur(s): Steven Menasche
- Durée: 8 h et 51 min
- Date de publication: 2016-06-27
- Langue: Anglais
- Starting in 1997, Bob Chapman and Barry-Wehmiller pioneered a dramatically different approach to leadership that creates off-the-charts morale, loyalty, creativity, and business performance....
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Prix courant: 25,92$ ou 1 crédit
Prix réduit: 25,92$ ou 1 crédit
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
- Date de publication: 2015-12-06
- Langue: Anglais
- Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....
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Prix courant: 26,00$ ou 1 crédit
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Change the Culture, Change the Game
- The Breakthrough Strategy for Energizing Your Organization and Creating Accountability for Results
- Auteur(s): Roger Connors, Tom Smith
- Narrateur(s): Lloyd James
- Durée: 7 h et 16 min
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Two-time New York Times best-selling authors Roger Connors and Tom Smith show how leaders can achieve record-breaking results by quickly and effectively shaping their organizational culture to capitalize on their greatest asset - their people. Change the Culture, Change the Game joins their classic book The Oz Principle and their recent best seller How Did That Happen? to complete the most comprehensive series ever written on workplace accountability.
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Change the Culture, Change the Game
- The Breakthrough Strategy for Energizing Your Organization and Creating Accountability for Results
- Narrateur(s): Lloyd James
- Durée: 7 h et 16 min
- Date de publication: 2011-01-28
- Langue: Anglais
- Roger Connors and Tom Smith show how leaders can achieve record-breaking results by quickly and effectively shaping their organizational culture to capitalize on their greatest asset - their people....
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Prix courant: 18,92$ ou 1 crédit
Prix réduit: 18,92$ ou 1 crédit
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Kaizen Mastery
- A Step-by-Step Guide to Building Better Processes, Improving Daily Work, and Achieving Organizational Excellence
- Auteur(s): Steve M. Beauchamp
- Narrateur(s): Steve M. Beauchamp
- Durée: 4 h et 14 min
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Transform your business without disrupting your daily operations—unlock the power of Kaizen, even in the most demanding environments. Are you a leader constantly seeking ways to enhance productivity and success but need help finding sustainable improvement strategies? Do you dream of embedding continuous improvement within your organization without overwhelming your existing workflows? You may also have encountered resistance to introducing new methodologies and need a compelling way to make improvements work in your unique setting.
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Kaizen Mastery
- A Step-by-Step Guide to Building Better Processes, Improving Daily Work, and Achieving Organizational Excellence
- Narrateur(s): Steve M. Beauchamp
- Durée: 4 h et 14 min
- Date de publication: 2024-12-30
- Langue: Anglais
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Transform your business without disrupting your daily operations—unlock the power of Kaizen, even in the most demanding environments.
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Prix courant: 18,74$ ou 1 crédit
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Leadership and the New Science
- Discovering Order in a Chaotic World
- Auteur(s): Margaret Wheatley
- Narrateur(s): Margaret J. Wheatley
- Durée: 6 h et 48 min
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Rapid change defines the world around us, requiring a more effective type of organization. New discoveries change our understanding of how the world works, and Margaret J. Wheatley shows us how the “new science” can lead to a powerful new view of the business world. Our world has become nonlinear and filled with constant transition, and this new understanding can be applied to the way we organize work, people, and our lives. Wheatley invites us to transform our way of thinking and adapt ourselves—and our companies—to the 21st century by offering a new way of thinking.
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Leadership and the New Science
- Discovering Order in a Chaotic World
- Narrateur(s): Margaret J. Wheatley
- Durée: 6 h et 48 min
- Date de publication: 2022-05-05
- Langue: Anglais
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Rapid change defines the world around us, requiring a more effective type of organization. New discoveries change our understanding of how the world works, and Margaret J. Wheatley shows us how the “new science” can lead to a powerful new view of the business world....
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Prix courant: 18,13$ ou 1 crédit
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Liespotting
- Proven Techniques to Detect Deception
- Auteur(s): Pamela Meyer
- Narrateur(s): Karen Saltus
- Durée: 6 h et 13 min
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People - friends, family members, work colleagues, salespeople - lie to us all the time. Daily, hourly, constantly. None of us is immune, and all of us are victims. According to studies by several different researchers, most of us encounter nearly 200 lies a day. Now there’s something we can do about it. Liespotting links three disciplines - facial recognition training, interrogation training, and a comprehensive survey of research in the field - into a specialized body of information developed specifically to help business leaders detect deception....
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disappointing..
- Écrit par tommy manseau le 2020-01-14
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Liespotting
- Proven Techniques to Detect Deception
- Narrateur(s): Karen Saltus
- Durée: 6 h et 13 min
- Date de publication: 2012-02-14
- Langue: Anglais
- People - friends, family members, work colleagues, salespeople - lie to us all the time. Daily, hourly, constantly. None of us is immune, and all of us are victims....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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The Culture Engine
- A Framework for Driving Results, Inspiring Your Employees, and Transforming Your Workplace
- Auteur(s): S. Chris Edmonds
- Narrateur(s): Matthew Boston
- Durée: 7 h et 35 min
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The Culture Engine shows leaders how to create a high-performing, values-aligned culture through the creation of an organizational constitution. With practical step-by-step guidance, listeners learn how to define their organization's culture, delineate the behaviors that contribute to greater performance and greater engagement, and draft a document that codifies those behaviors into a constitution that guides behavior toward an ideal: a safe, inspiring workplace.
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The Culture Engine
- A Framework for Driving Results, Inspiring Your Employees, and Transforming Your Workplace
- Narrateur(s): Matthew Boston
- Durée: 7 h et 35 min
- Date de publication: 2020-07-27
- Langue: Anglais
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The Culture Engine shows leaders how to create a high-performing, values-aligned culture through the creation of an organizational constitution....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Auteur(s): Doug Lipp
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
- Version intégrale
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Au global
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Performance
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Histoire
In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
- Date de publication: 2021-07-23
- Langue: Anglais
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Leadership lessons from the iconic brand you can use to drive Disney-style success....
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Prix courant: 19,78$ ou 1 crédit
Prix réduit: 19,78$ ou 1 crédit
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The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- Auteur(s): Jeffrey K. Liker, Karyn Ross
- Narrateur(s): Doug Greene
- Durée: 15 h et 41 min
- Version intégrale
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Au global
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Performance
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Histoire
A must-listen for service professionals of every level, this essential book takes the proven Lean principles of the best-selling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer.
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The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- Narrateur(s): Doug Greene
- Durée: 15 h et 41 min
- Date de publication: 2021-08-11
- Langue: Anglais
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The world's best-selling Lean expert shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way....
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Prix courant: 30,91$ ou 1 crédit
Prix réduit: 30,91$ ou 1 crédit
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