Performance Success

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

Traditional performance management processes are often ineffective in increasing workforce engagement and fostering a positive employer-employee relationship. Unlocking High Performance shows you how to transform this process to get the best out of your workforce. It presents a new model for performance management based on the three components of planning, cultivation and accountability, and situates this process within the wider aims of promoting work as a healthy relationship between employer and employee rather than a restrictive contract to be complied with.

In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success. It begins with changing our relationship with fear and then developing strategies that improve outlook and performance, leading to greater profits, sustainable growth, and personal rewards. It’s only possible with a culture of unfear.

Erfolg und Leistung haben sich heute voneinander entkoppelt. Nicht selten entscheidet die Herkunft, eine Erbschaft oder der Zufall über den eigenen Platz in der Gesellschaft. Doch während wir die Chancengleichheit schwinden sehen, wünschen wir uns nur noch sehnlicher, zu den Erfolgreichen zu gehören. Was gibt am Ende wirklich den Ausschlag? Und warum klammern wir uns an Versprechen, die sich immer öfter als leer erweisen?

A television producer and a pig farmer meet on a cruise, not knowing they will become business partners. Lisa marries the farmer with his million-dollar debt. The farm business collapses, and they explore other ventures, including becoming traveling carnies. Lisa and Keith's faith in God is the thread that binds them together despite failures. Facing setbacks with hope and determination, they rebuild their lives and eventually find success starting a window cleaning company.

Chances are, if you're a manager in most any organization today, coaching has become an integral part of your responsibilities. And there's no more effective approach to coaching than Action Coaching.

In Put Happiness to Work, Karpinski draws on his deep experience at the intersection of business and psychology to lay out a step-by-step program that includes specific activities to enhance engagement and generate happiness at work. Utilizing existing work habits and meetings, these dynamic yet simple tools will hardwire effective changes into leaders' and employees' behavior, creating long-term, sustainable engagement.

Here’s the hard truth: When your sales organization stalls, there’s no single magic trick that can fix it. And when throwing money at digital lead generators, all-star sales recruits, and team-building retreats isn’t boosting your sales, it’s time to get back to basics. Set Up to Win shows you three frameworks that will stabilize and grow your company’s revenue long term using the power of your greatest asset—your team. (And yes, it also gives you a short-term road map to get your sales out of the danger zone.)

With over two decades’ experience both observing and interpreting how people channel disaster into opportunity in the most extreme circumstances and environments on Earth, Ben Ramalingam has a unique vantage point from which to identify the key principles that can enable anyone to use stress as an opportunity for change. In Upshift, Ramalingam distils this expertise into an insightful, powerful, and engaging book that will show you how to reframe your set responses to stress and pressure and instead use them to harness the potential they hold.

Perfunctory efforts to show investment in a business relationship don't cut it anymore. Business professionals working across national and cultural boundaries need to form authentic relationships that drive rapport, camaraderie, and optimal team performance—and Forging Bonds in a Global Workforce provides the most thorough and practical approach to date on this issue. Renowned academics in the field of intercultural relationship-building Andy Molinsky and Melissa Hahn deliver an easy-to-understand approach to help you supercharge your global relationship-building skills.

Tip is a timeless, inspirational story created to remind anyone in a position judged by performance that the only way to achieve continued recognition and growth in work and life is to take personal accountability for your reputation and results. Whatever your role, or level of success in your career, Tip is a guide that will help you discover, or remember, how to consistently bring unique value to your team, your organization, and your most important customers.

Do you want to think strong, get fit, and kick ass in life? Then this extraordinary Peak Performance - 3 Book Bundle will help you develop the mindset of champion, a fit body of an athletic warrior, and a rewarding life! Peak Performance includes the following books: (1) Mental Toughness; (2) Intermittent Fasting; and (3) Strength Training.

In Empower Your Best Habits, transformational mindset strategist and peak performance trainer Scott Allan delivers key concepts to help you optimize, align and direct your actions to form the best habits necessary for developing a high-performance mindset. You will learn to create a system of good habits while breaking the bad ones.

Simple, comforting, and invigorating. After relaxing into a deep meditation, you are guided by Dr. Miller to deeper, inspirational levels of your being. Your meditative experience continues over beautiful classical music, featuring the exquisite flute of Bettine Clemen, and other fine musicians.

In How to Win in a Winner-Take-All World, Neil Irwin, senior economic correspondent at the New York Times, delivers the essential guide to being successful in today’s economy when the very notion of the “job” is shifting and the corporate landscape has become dominated by global firms. He shows that the route to success lies in cultivating the ability to bring multiple specialties together - to become a “glue person” who can ensure people with radically different technical skills work together effectively.

Change-Friendly Leadership: How to Transform Good Intentions into Great Performance is a simple affirmation that successful organizational change involves - requires, in fact - the active, willful participation of the people affected by the change. In the change approach prescribed here, the friendly factor is not just a play on words; it is the very foundation for effectively engaging people's heads, hearts, and hopes.

Beautiful Practice is a multi-disciplinary guide to the art of living skillfully and mindfully in the modern world. This audiobook will lead you through a progressive series of lessons, each designed to reveal one crucial aspect of living our beautiful adventure. Use these lessons to develop a personal practice, refine an existing program, or create a new practice from scratch.

Future Brain is the busy professional's secret weapon for boosting mastery, efficiency, and productivity to gain that coveted competitive edge - in business and in life. Designed to be implemented at the individual, team, or organizational level, this in-depth, step-by-step framework leverages neuro-scientific principles to help you develop a solid, habit-changing plan for building and maintaining brain fitness and healthy behaviors.

The Coherence Code tells a simple story of how a company goes from the brink of failure to success by transforming, improving, and evolving the mindset and habits of its leader, teams, and individual employees through Total Brain Coaching.

Regardless of what you want, the Seeing Success formula is for gaining clarity and getting on your way toward your success. This book addresses the idea that getting our minds straight is the first step toward our success, and then provides the tactical framework for setting goals and subgoals; formulating a plan to achieve those goals; and getting you on your way to the life you really want.