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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

Drawing on decades of work that has helped expand our understanding of what it means to be human and what we all need to do to help build a better world, The Book of Hope touches on vital questions, including: How do we stay hopeful when everything seems hopeless? How do we cultivate hope in our children? What is the relationship between hope and action? Filled with moving and inspirational stories and photographs from Jane’s remarkable career, The Book of Hope is a deeply personal conversation with one of the most beloved figures in the world today.

It can be challenging to find the time to read and study for the project management professional (PMP) test! But now you can learn to ace the PMP exam without memorizing a thing! This audiobook teaches you to see processes in a totally new way so that you will understand and remember. In stark contrast to the traditional, boring, long PMP exam prep books, this audiobook simplifies everything down to make learning logical and simple.

Who is Bernie Madoff, and how did he pull off the biggest Ponzi scheme in history? These questions have fascinated people ever since the news broke about the respected New York financier who swindled his friends, relatives, and other investors out of $65 billion. Many have speculated about what must have happened, but no reporter has been able to get the full story - until now. Diana B. Henriques of the New York Times has written the definitive book on the man and his scheme.

Scuba Professional is not only for professionals. Serious divers who take more than a passing interest in their hobby and want to know what goes on behind the scenes will be fascinated by the topics addressed and the insights offered. From a dive safety point of view, Simon looks at the bigger picture and, in a series of chapters on avoiding and handling accidents, sets out a framework for developing the safety culture within our sport.

In his international bestseller, The Happiness Advantage, Harvard-trained researcher Shawn Achor described why happiness is the precursor to greater success. Before Happiness is about what comes before both. Because before we can be happy or successful, we need to first develop the ability to see that positive change is possible. Only once we learn to see the world through a more positive lens can we summon all our motivation, emotion, and intelligence to achieve our personal and professional goals.

After his December 2003 arrest, registered nurse Charlie Cullen was quickly dubbed "The Angel of Death" by the media. But Cullen was no mercy killer, nor was he a simple monster. He was a favorite son, husband, beloved father, best friend, and celebrated caregiver. Implicated in the deaths of as many as 300 patients, he was also perhaps the most prolific serial killer in American history.

The first thing Sophia Amoruso sold online wasn’t fashion - it was a stolen book. She spent her teens hitchhiking, committing petty theft, and dumpster diving. By twenty-two, she had resigned herself to employment, but was still broke, directionless, and working a mediocre day job she’d taken for the health insurance. It was there that Sophia decided to start selling vintage clothes on eBay. Eight years later, she is the founder, CEO, and creative director of Nasty Gal, a $100 million plus online fashion retailer with more than 350 employees.

They are motivators, key strategists, tough bosses, and choreographers. They can be branded as heroes, ousted as scapegoats, quietly valued as friends, and everything in between. It's all in the job description for an NHL head coach. In Behind the Bench, Craig Custance sits down for film sessions and candid conversations with some of the game's most notable modern luminaries - names like Mike Babcock, Joel Quenneville, Dan Bylsma, Ken Hitchcock, and Claude Julien - all of whom share their singular views on topics ranging from leadership secrets to on-ice game plans.

A neuroscientist transforms the way we think about our brains, our health, and our personal happiness in this clear, informative, and inspiring guide - a blend of personal memoir, science narrative, and immediately useful takeaways that bring the human brain into focus as never before, revealing the powerful connection between exercise, learning, memory, and cognitive abilities.

A gripping, groundbreaking biography of the combative man whose genius and force of will created modern capitalism. Founder of a dynasty, builder of the original Grand Central, creator of an impossibly vast fortune, Cornelius “Commodore” Vanderbilt is an American icon. Humbly born on Staten Island during George Washington’s presidency, he rose from boatman to builder of the nation’s largest fleet of steamships to lord of a railroad empire.

As a park ranger with the National Park Service's law enforcement team, Andrea Lankford led search and rescue missions in some of the most beautiful (and dangerous) landscapes across America, from Yosemite to the Grand Canyon. But though she had the support of the agency, Andrea grew frustrated with the service's bureaucratic idiosyncrasies, and left the force after twelve years. Two decades later, however, she stumbles across a mystery that pulls her right back where she left off: three young men have vanished from the Pacific Crest Trail.

Master the CISSP domains not just for exam day but for lasting success in your cybersecurity career. Learn complex topics easily with practical examples and proven strategies to help you pass the CISSP exam on your first try. Drawing on decades of experience, Taimur Ijlal delivers a clear, concise, actionable guide. You’ll not only learn essential concepts but also how to apply them—making study sessions more effective and less time-consuming.

Bryan Stevenson was a young lawyer when he founded the Equal Justice Initiative, a legal practice dedicated to defending those most desperate and in need: the poor, the wrongly condemned, and women and children trapped in the farthest reaches of our criminal justice system. One of his first cases was that of Walter McMillian, a young man who was sentenced to die for a notorious murder he insisted he didn’t commit. The case drew Bryan into a tangle of conspiracy, political machination, and legal brinksmanship—and transformed his understanding of mercy and justice forever.

By August 1968, the American space program was in danger of failing in its two most important objectives: to land a man on the moon by President Kennedy's end-of-decade deadline and to triumph over the Soviets in space. With its back against the wall, NASA made an almost unimaginable leap: It would scrap its usual methodical approach and risk everything on a sudden launch, sending the first men in history to the moon - in just four months.

The riveting third edition of this New York Times bestseller blows the whistle on China’s economic hit man (EHM) strategy, exposes corruption on an international scale, and offers much-needed solutions for curing the degenerative Death Economy. In this shocking exposé, former EHM John Perkins gives an insider view into the corrupt system that cheats and strong-arms countries around the globe out of trillions of dollars and ultimately causes staggering income inequality and ecological devastation.

Around the world, geophysicists and mathematicians, oceanographers and meteorologists, engineers, economists, psychologists, and philosophers have been using their expertise to develop a deep understanding of the crises we face. Greta Thunberg has created The Climate Book in partnership with more than one hundred of these experts in order to equip us all with this knowledge. Alongside them, Thunberg shares her own stories of learning, demonstrating, and uncovering greenwashing around the world. This is one of our biggest problems, she shows, but also our greatest source of hope.

"Economic hit men," John Perkins writes, "are highly paid professionals who cheat countries around the globe out of trillions of dollars. Their tools include fraudulent financial reports, rigged elections, payoffs, extortion, sex, and murder."

Jim Paul's meteoric rise took him from a small town in Northern Kentucky to governor of the Chicago Mercantile Exchange, yet he lost it all - his fortune, his reputation, and his job - in one fatal attack of excessive economic hubris. In this honest, frank analysis, Paul and Brendan Moynihan revisit the events that led to Paul's disastrous decision and examine the psychological factors behind bad financial practices in several economic sectors.

The financial establishment---banks and investment bankers, such as Citigroup, Bear Stearns, Lehman, UBS, Goldman Sachs, Merrill Lynch, and Morgan Stanley---were the cowboys, recklessly assuming risks, leveraging up to astronomical levels, and driving the economy to the brink of disaster.