Professional Services

Les Gold has been in business since age 12, when he started selling used golf clubs from his dad’s basement. Now he owns Detroit’s biggest pawnshop, American Jewelry and Loan, and is the star of the hit reality TV show Hardcore Pawn. In this entertaining, honest book, Gold takes you inside some of his weirdest, wacki­est deals and steals. From the monkey his dad once took in to pawn to the deal Gold made for a stripper pole, he has no boundaries for what he considers to be part of his business - and neither should you.

"The Complete ASVAB Test Study Guide", written by the esteemed Dr. Jenny Hill, is a must-have tool for anyone hoping to score highly on the 2024–2025 Armed Services Vocational Aptitude Battery (ASVAB). This thorough manual is painstakingly crafted to give applicants an intensive overview of every important topic covered in the ASVAB, guaranteeing a well-rounded readiness. Dr. Hill's proficiency is evident in the succinct, straightforward explanations of key words and ideas that applicants need to grasp in order to succeed.

Jess McDonald was a true crime junkie and Line of Duty sofa sleuth with a strong sense of justice. Under a year later, thanks to a controversial new initiative, she was a detective in the London Metropolitan Police Service. The Met Police's Direct Entry Detective scheme was aimed at turning people with no experience of the police into detectives. No Comment is Jess' candid, eye-opening and often shocking account, exploring the reality of being a detective in the Met and responsible for 'keeping London safe for everyone'.

Every business has customers, and employers are seeking to hire, retain, and reward employees who have the skills, the knowledge, and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want customer service professionals.

In the 1990s, Steve Farrell cofounded and led two high-growth technology companies based in Silicon Valley that were featured in the INC500 and spanned the United States and Europe. A New Universal Dream is the inspiring story of Steve's journey from the pursuit of wealth and traditional ideas of success toward a more fulfilling life of caring and service to others and to humanity. It's also the story of the potential each of us has for profound change.

The Life in the UK Test is hard - there's no denying that. In fact, data shows that more than 30% of people fail on their first time. We understand your reasons for staying in the UK - it's a tremendous country offering incredible opportunities for families, workers, and business owners. But your next hurdle is passing the Life in the UK Test. So, what can you do to improve your chances? Our comprehensive guide was created to guide you through passing the exam as fast & as easily as possible.

A Different Face of War is a riveting account of one American officer in the Medical Service Corps during the early years of the Vietnam War. Assigned as the senior medical advisor to the Army of the Republic of Vietnam in I Corps, near the DMZ, James G. Van Straten traveled extensively and interacted with military officers and non-commissioned officers, peasant-class farmers, Buddhist bonzes, shopkeepers, nurses, the mentally ill, and even political operatives. He sent his wife daily letters from July 1966 through June 1967, describing in impressive detail his experiences, and those letters became the primary source for his memoir.

This is the remarkable story of how a boy from rural Welcome, North Carolina grew up to become an innovative judge, global citizen, and go-to guy for court-building in emerging African nations. Along the way, he organizes the first-ever judicial conference in Tanzania, jogs with children in Lusaka, dances with a python, and has adventures ranging from the harrowing to the hilarious. In the end, he discovers the distance between Welcome and Windhoek is not as great as he imagined, and that both places now occupy adjoining spaces in his heart.

New York State Notary Law made simple. Come experience what thousands have already learned. We've taken the guesswork out for you in a simple to understand format. This book was written by the #1 Notary Trainer in New York State. She has been training for 25+ years. Her hard work has been published and quoted in newspapers and magazines articles throughout New York State. Notably, she has been recognized by organizations of her industry and interviewed on the radio.

Legends of Marithia is an adult, hard-hitting, epic fantasy series. It is best described as Game of Thrones meets Eragon meets Underworld. This collection of the first three books is over 250,000 words, and is jam-packed with epic action, twists and turns, and a glorious ending for the War of Prophecies.

Conventional wisdom says most startups need to be in Silicon Valley, started by young engineers around a sexy new idea and backed by VC funding. But as Mikkel Svane reveals in Startupland, the story of founding Zendesk was anything but conventional. Founded in a Copenhagen loft by three 30-something friends looking to break free from corporate doldrums, Zendesk Inc. became one of the hottest enterprise software companies, rapidly growing with customers in 150 countries. But its success was anything but predestined.

Myrna was a vivacious and active youth, who, at the age of 14, was paralyzed from her waist down by polio in 1951. This is an inspiring story of how faith, positive attitude, persistence, and the unconditional love and support of family and a community led to her miraculous recovery from polio.

These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).

Patented in 1917, Piggly Wiggly was by far the most influential self-service store of the early twentieth century. Before 1940 it was the only self-service chain with a national distribution network, but it was neither the first nor the only version. Beyond Piggly Wiggly reveals the importance of Piggly Wiggly in the invention of self-service and goes beyond the history of a single firm to explore the role of small business entrepreneurs who invented the first self-service stores in a grassroots social process.

Rick Bucher had a normal enough childhood, but his life has been extraordinary since. An adventure sports athlete, racer and instructor, Rick served as a firefighter/paramedic/rescue tech in Scottsdale, Arizona for 27 years. He answered over 16,000 calls for service.

Edición 2019. Vigencia y actualización de esta edición verificada el 16/01/2019. *Importante: Esta edición contiene la última actualización publicada por el BOE el 15/01/2019.

Passar em um concurso público é o sonho de muitas pessoas: estabilidade, boa remuneração e excelentes benefícios. Mas a concorrência é grande, o que exige perseverança, dedicação, prática com as provas anteriores e muitas horas de estudo do candidato. Thiago de Luca traz nesta obra conceitos administrativos que são cobrados em diversas provas para cargos públicos de todo o país. De forma didática, explica as teorias administrativas e apresenta mais 271 questões, 137 questões respondidas e comentadas e 134 para que o ouvinte pratique o que aprendeu.

It's no secret; starting a company is hard. So many decisions are interdependent on factors outside of our control. Some founders follow a business plan; others operate by the seat of their pants. But all entrepreneurs need a personal framework to follow. With hard-won insight, humor, and an insider's knowledge of the entrepreneurial space, Chop Dawg founder/CEO Joshua H. Davidson dispels the myths and false promises that entrepreneurs are often too keen to believe in when starting out, and lays out a practical framework for lasting success.

Steve Rangoussis has been there. He started his first career as a sales rep, learning the ropes and steadily climbing the sales ladder. Nearly 25 years later, Steve has served in just about every position in the sales hierarchy, uniquely qualifying him to demystify the sales world for sellers and non-sellers, alike. Sometimes, sales feels like alchemy. Sometimes, it feels like science. Sometimes, it feels like a foreign world, hard to penetrate and even harder to successfully navigate, with its particular jargon, professional pressures, and overall culture.

A fantasy, science fiction, and horror anthology featuring seven short stories by well-received authors. They may scare you, thrill you, and capture your imagination. If you enjoy high-quality short stories that will excite you, then this is for you! E. R. Robin Dover’s “The Trees” (horror): In a remote desert region of southwestern New Mexico, centered along the Rio Grande, is an ancient grove of trees permeated with an evil that has always existed.