Professional Services

This beautifully written biography charts the life of Dr. Cynthia J. MacKay, a wife, a mother, a surgeon, and a lifelong activist campaigning against the cruel, painful, damaging invasive corrective eye surgery LASIK. It is written with modesty. It is engaging, witty, and sometimes painful to listen to as it describes the discrimination, smear campaigns, and brutal conduct of her peers and others who have tried to ruin her in their own act of self-preservation. Cynthia battles through it all, with dignity, determination, and an abundance of wit, humor and humility.

Every business has customers, and employers are seeking to hire, retain, and reward employees who have the skills, the knowledge, and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want customer service professionals.

Jess McDonald was a true crime junkie and Line of Duty sofa sleuth with a strong sense of justice. Under a year later, thanks to a controversial new initiative, she was a detective in the London Metropolitan Police Service. The Met Police's Direct Entry Detective scheme was aimed at turning people with no experience of the police into detectives. No Comment is Jess' candid, eye-opening and often shocking account, exploring the reality of being a detective in the Met and responsible for 'keeping London safe for everyone'.

"A SERVICE TO HUMANITY: MY LEGACY" BY DR. EPHRAIM NYONGHA TOH This is a story of victory against the odds a medical professional's ascent from an impoverished African village to global recognition. Dr. Ephraim Nyongha Toh's legacy is not just his career achievements but also his indomitable spirit, which resonates throughout "A Service to Humanity." From his humble beginnings to the halls of prestigious international organizations, Dr. Toh's life exemplifies the transformative power of dedication and self-belief.

A Different Face of War is a riveting account of one American officer in the Medical Service Corps during the early years of the Vietnam War. Assigned as the senior medical advisor to the Army of the Republic of Vietnam in I Corps, near the DMZ, James G. Van Straten traveled extensively and interacted with military officers and non-commissioned officers, peasant-class farmers, Buddhist bonzes, shopkeepers, nurses, the mentally ill, and even political operatives. He sent his wife daily letters from July 1966 through June 1967, describing in impressive detail his experiences, and those letters became the primary source for his memoir.

"The Complete ASVAB Test Study Guide", written by the esteemed Dr. Jenny Hill, is a must-have tool for anyone hoping to score highly on the 2024–2025 Armed Services Vocational Aptitude Battery (ASVAB). This thorough manual is painstakingly crafted to give applicants an intensive overview of every important topic covered in the ASVAB, guaranteeing a well-rounded readiness. Dr. Hill's proficiency is evident in the succinct, straightforward explanations of key words and ideas that applicants need to grasp in order to succeed.

Legends of Marithia is an adult, hard-hitting, epic fantasy series. It is best described as Game of Thrones meets Eragon meets Underworld. This collection of the first three books is over 250,000 words, and is jam-packed with epic action, twists and turns, and a glorious ending for the War of Prophecies.

These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).

Patented in 1917, Piggly Wiggly was by far the most influential self-service store of the early twentieth century. Before 1940 it was the only self-service chain with a national distribution network, but it was neither the first nor the only version. Beyond Piggly Wiggly reveals the importance of Piggly Wiggly in the invention of self-service and goes beyond the history of a single firm to explore the role of small business entrepreneurs who invented the first self-service stores in a grassroots social process.

Rick Bucher had a normal enough childhood, but his life has been extraordinary since. An adventure sports athlete, racer and instructor, Rick served as a firefighter/paramedic/rescue tech in Scottsdale, Arizona for 27 years. He answered over 16,000 calls for service.

Myrna was a vivacious and active youth, who, at the age of 14, was paralyzed from her waist down by polio in 1951. This is an inspiring story of how faith, positive attitude, persistence, and the unconditional love and support of family and a community led to her miraculous recovery from polio.

A fantasy, science fiction, and horror anthology featuring seven short stories by well-received authors. They may scare you, thrill you, and capture your imagination. If you enjoy high-quality short stories that will excite you, then this is for you! E. R. Robin Dover’s “The Trees” (horror): In a remote desert region of southwestern New Mexico, centered along the Rio Grande, is an ancient grove of trees permeated with an evil that has always existed.

When you think of a great business, you often think of its clients. They’re not just happy customers; they’re raving fans who’ll take time out of their day to tell you or anyone within range just how much they love that business. They’ll line up before dawn for its latest product offering, create buzz, and treat the brand as a personal status symbol. Does your business have super-fans like this? Do you want them? If so, ...And the Clients Went Wild! is your essential marketing toolbox.

Ben Cheever was a senior editor for Reader’s Digest for 11 years and has published three novels. In 1995, however, his latest book proposal had been rejected, so he went looking for work. This is his wry account of the dozen jobs he held as an entry-level employee in the service sector. He gained a new respect for the millions of people who work long hours for low wages. Now that downsizing is a permanent part of the workplace, his observations provide a valuable perspective of how our jobs define who we are.

The Black Swan Planet crew gets back together for one final mission, with imperial proportions. Raka once again learns that a lot has changed in his absence. When Maven Blackheart quickly drags him into an international nuclear incident with China that nearly sparks World War III, they are forced to escape back to the Empire.

Go to college or learn a trade? For Joey Snider, this common high-schooler’s dilemma was easily resolved. He was going strong as a teenage apprentice plumber. That is, until his parents packed him off to college. But Joey couldn't stay away for long, and after eight years becoming a master in his trade, he bought and built up his own plumbing and water treatment company into a multi-van, seven-figure business.

When her sorceress mother and vampire king father are brutally murdered, Kassina makes a pact with Shindar, the Demon of Darkness. In exchange for her soul, Kassina obtains power to become the most feared sorceress in all the lands, and vows to exact her revenge on the people for the deaths of her parents.

Talonsphere, the third book of the Legends of Marithia series.

In the aftermath of the Battle of the Elven Woods, the two legends of Marithian prophecy are both dangerously close to death as Marithia suffers under the powers of the Blood Red Moon. Vartan, prophesied to save Marithia, lays spellbound under the protection of the mythical dragons. The vampire sorceress Kassina, prophesied to bring about their Armageddon, has been moved to the underworld by the demon lord himself, Shindar.

If you have never lost a job, congratulations! I hope you never do lose your job! But if you have lost one, and specifically, if you have been terminated, you know the range of emotions a person feels. With wit and wisdom, Bill Mulligan tells the story of what happened after his job suddenly came to an end, and how, in a most unusual turn of events, he learned to find joy and contentment in serving others.