Real Leadership

It’s a popular belief that the world of leadership is some mysterious arena where only the strong, fearless, and gifted can survive. But this isn’t necessarily true, and it’s certainly not been the experience of Organisational Psychologists Karen Meager and John McLachlan.

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should.

This step-by-step guide: Explains the principles of PRINCE2 in straightforward, manageable chunks, emphasizes how to apply PRINCE2 in practice, using real-life examples, was written by an experienced PRINCE2 practitioner and trainer, so you can be sure that the information is based upon approaches that work, gives clear explanations and practical illustrations in each section, explains how to effectively apply PRINCE2’s principles, themes and processes to your projects and other real-world scenarios, and much more.

The New York Times best-selling author of The Roaring 2000s guides listeners through the biggest economic crisis since the Great Depression. The first and last economic depression that you will experience in your lifetime is just ahead. The years 2009 and 2010 will be the initial end of prosperity in almost every market, ushering in a downturn like most of us have not experienced before.

Companies spend billions of dollars annually on diversity efforts, with remarkably few results. Too often diversity efforts rest on the assumption that all that's needed is an earnest conversation about "privilege." That's not enough. To truly make progress with diversity, equity and inclusion, we must focus less on documenting the problem and more on just stopping the transmission of it.

El nombre de Steve Jobs es sinónimo de innovación, liderazgo y éxito. Su personalidad arrolladora, su intuición para los negocios y su carisma hicieron de él un gurú de la tecnología, que logró convertir a su empresa, Apple, en la compañía de innovación tecnológica más importante del mundo. Walter Isaacson, autor de la célebre biografía de Steve Jobs, nos explica las claves de liderazgo que convirtieron al creador de Apple en uno de los empresarios más exitosos del mundo.

This book contains proven steps and strategies on how to grow and develop as a leader, accumulating skills and abilities that are going to prove out more than useful for future projects and objectives. Learn how to behave as a successful leader, discover the importance of emotional intelligence and learn about the myths associated with leadership. Find out about management, communication and social skills leaders should possess and learn how to use persuasion and influence to your own advantage.

No-Nonsense Leadership is the most useable, hard-hitting field manual on managing and leading people available. It is broken down into short, direct, applicable sections filled with strategies like these: seven steps to recruiting and hiring a team of eagles; how to leverage the power of momentum; are you more manager than leader; 11 steps for leading change; a fish rots at the head; five causes and cures for corporate cancer; and more.

This unique book can help you change your approach to negotiation by learning key strategies and techniques from actual cases. The Book of Real-World Negotiations shines a light on real-world negotiation examples and cases, rather than discussing hypothetical scenarios. It reveals what is possible through preparation, persistence, creativity, and taking a strategic approach to your negotiations.

Business today is global - and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. With cultural intelligence, or CQ, you can lead effectively in any context.

It's not news that globalization and ever-faster technological innovation have increased the pace of change exponentially. Existing change models were devised to deal with individual changes, one by one, but that's not a luxury leaders have any more. Bill Pasmore, senior vice president at the Center for Creative Leadership and a professor at Columbia University, offers a four-part model that will allow leaders to deal with multiple changes simultaneously without drowning in the churn.

Told through a collection of insights from the author's own career, as well as advice from emerging and established healthcare leaders, Crush the Climb brings together diverse points of view into a handbook for students and early career professionals who aspire to be great healthcare leaders. Discover 11 lessons that will help you survive and thrive in the today's healthcare industry and crush the climb,

In his most important work to date, veteran coach and real estate consultant, Brian Icenhower, shares the systems and strategies he used to build some of the fastest growing real estate companies in the United States. Recruiting is the single most valuable skillset in real estate and the linchpin of all successful real estate businesses. To exponentially and sustainably increase the net profit of your real estate business, it is essential that you operate a committed and systematic recruitment practice.

The lessons you learn in this book will be able to translate into all areas of life, including but not limited to your relationships with others, your business life, and your personal life. Discover the secrets to cultivating a positive mindset that fuels both business growth and personal happiness. Get ready to unlock your path to prosperity!

This powerful collection of stories reveals how the world's leading women in business have overcome some of life's biggest challenges to reach the top of their professions. This is an audiobook written for every current and aspiring leader, revealing the things that leaders rarely talk about; the behind-the-scenes struggles. The women in these stories are powerful, internationally diverse and have impressive leadership accomplishments.

This book breaks through both the hype and the doom-and-gloom surrounding automation and the deployment of artificial intelligence-enabled—“smart”—systems at work. Management and technology experts Thomas Davenport and Steven Miller show that, contrary to widespread predictions, prescriptions, and denunciations, AI is not primarily a job destroyer. Rather, AI changes the way we work—by taking over some tasks but not entire jobs, freeing people to do other, more important and more challenging work.

Throughout his career, Raphael Collazo has helped business owners identify, analyze, and ultimately secure commercial space for their business operations. However, after guiding many through the process, he realized how little his clients knew about leasing commercial real estate. After scouring the web for resources he could share with them, he was surprised by what he discovered. There were only a handful of books on the topic, and of those that were available, most were overly complicated and difficult to understand.

Harvey Mackay is a legend - his bestsellers Swim with the Sharks Without Being Eaten Alive and Beware the Naked Man Who Offers You His Shirt were named by the New York Times as two of the most inspirational business books of all time. Now he’s back with the sum total of decades of sales know-how - teaching go-getters how to make the sale and hit the numbers, day in and day out. His advice is rooted in road-tested, real-world experiences and include tips on the Web, LinkedIn, and Facebook. The human touch is still the most important tool a salesperson has.

Email is an incredibly powerful and essential tool for doing our daily work, but it has become a near-constant source of frustration, anxiety, and distraction from our work. We have reached a tipping point where "email overload" is no longer a unique problem - it is everyone's problem. So how can we solve it? With Unsubscribe, Jocelyn K. Glei shows listeners how to repair their relationship with email, transforming it from a constant source of distraction into a productive tool again.

Real estate investing has great growth potential, and you can make money in a variety of funding streams. This book will give you real, practical, and useful tools to help you decide how to proceed. Creating passive income can provide you the opportunity to grow your wealth and improve your financial portfolio. Specifically, I will explain how you can use real estate investing as a passive income platform.