Social Conflict

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Fern Schumer Chapman understands the pain of sibling estrangement firsthand. For the better part of 40 years, she had nearly no relationship with her only brother, despite many attempts at reconnection. Her grief and shame were devastating and isolating. But when she tried to turn to others for help, she found that a profound stigma still surrounded estrangement, and that very little statistical and psychological research existed to help her better understand the rift that had broken up her family. So she decided to conduct her own research....

In a culture where constant offense and polarization dominate so many interactions, here is good news about a more productive way to disagree: God desires for us to become better at loving others . . . not better at debating. Grace in the Gray helps us see the grace and good that’s often hidden by our own limited perspectives and assumptions.

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

Welcome to the relationship revolution! Making Marriage Simple is the accessible, essential road map to building a strong marriage in the modern world. Best-selling authors Harville Hendrix and Helen LaKelly Hunt distill into 10 essential truths what they've learned about how to create a successful and satisfying relationship - both from their decades of "R&D" in the marriage lab of their workshops, and from their own relationship journey.

The Middle East is in crisis. The shocking events of the war in Gaza have rocked the entire region. More than a decade ago, the Arab Spring had raised hopes of a new beginning but instead ushered in a series of civil wars, coups, and even harsher autocracies. Tensions were exacerbated by the meddling of outsiders. The United States, for so long the dominant actor, had stepped back, leaving a vacuum behind it to be fought over. Christopher Phillips explores geopolitical rivalries in the region, and the major external powers vying for influence.

We either seize the opportunity or lose the chance to be great. We can spend all our lives preparing to be winners, working so hard for the glory of success in our careers, relationships, professional and personal lives, but often fear, anxiety and self-sabotages get in the way. Here is the good news! There are powerful ways to combat all that and everything else standing in the way of your goals. Gerard Shaw, a communication coach and creator of this powerful series, explores the science of success of people who discovered the secrets of winning through effective communication.

Depuis sa première édition, le Petit traité de manipulation à l'usage des honnêtes gens est devenu plus qu'un ouvrage de référence. Avec beaucoup d'humour, Olivier Prémel et Marcha Van Boven donne vie à ce best‑seller en psychologie sociale, en management et en sciences humaines. Sans doute vous arrive‑t‑il fréquemment de vouloir obtenir quelque chose d'autrui.

Why is it so hard to change problem behavior - in our kids, our colleagues, and even ourselves? Conventional methods often backfire, creating a downward spiral of resentment and frustration, and a missed opportunity for growth. What if the thinking behind these old methods is wrong? What if people don’t misbehave because they want to, but because they lack the skills to do better? Or as renowned psychologist J. Stuart Ablon asks, what if changing problem behavior is a matter of skill, not will?

Harvard professor (and negotiation advisor to organizations around the world) Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra illustrates key lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting the US Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations.

Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually help feed the world’s hungry, fix the damage of a Hurricane Katrina, or even get a healthy lunch program up and running in the local school. But extraordinary leaders such as Gandhi and even unlikely social activists such as Bob Geldof most often see themselves as harnessing the forces around them, rather than singlehandedly setting those forces in motion.

4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere! is an excellent 'How-To Guide' teaching some of the key skills that will help you identify and overcome communication barriers and achieve relationship success with the important people in your life--your spouse or partner, child or children, parents, siblings, friends, co-workers, customers--everyone!

Belinda Bauman was living a comfortable life as a wife, mother, and nonprofit leader - but her soul was checked out. Then she met Esperance. An assault survivor living in one of the poorest, most dangerous countries in the world, Esperance and other Congolese women shared their harrowing stories with Belinda. Their vulnerability set Belinda on a path of embracing empathy. If Esperance could love in the face of so much pain, maybe there is hope for the world, too.

In our default state, our brains constantly get in the way of effective communication. They are lazy, angry, immature, and distracted. They can make a difficult conversation impossible. But Andrew Newberg, M.D., and Mark Waldman have discovered a powerful strategy called Compassionate Communication that allows two brains to work together as one.

This classic work on the rules of sex - updated for a new generation - is still as provocative as the day it was published, providing simple explanations for any and all questions about what happens in the bedroom.

Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started. In this groundbreaking new book on negotiation, Alexandra Carter - Columbia law professor and mediation expert who has helped students, business professionals, the United Nations, and more - offers a straightforward accessible approach anyone can use to ask for and receive more.

How did human societies scale up from small, tight-knit groups of hunter-gatherers to the large, anonymous, cooperative societies of today - even though anonymity is the enemy of cooperation? How did organized religions with "Big Gods" - the great monotheistic and polytheistic faiths - spread to colonize most minds in the world? In Big Gods, Ara Norenzayan makes the surprising and provocative argument that these fundamental puzzles about the origins of civilization are one and the same, and answer each other.

Campbell Flynn, art historian, professor, and fêted fixture of the literati, always knew that when his life came crashing down, it would happen in public—yet he never imagined that a single year in London would expose so much. He’s never taken other people half as seriously as they take themselves, which is the first of his mistakes. The second is a new project: opportunistic and precisely calibrated to rake in a fortune.

This is not soft-on-crime, feel-good philosophy, but rather a concrete effort to bring justice and healing to everyone involved in a crime. In The Little Book of Restorative Justice, Howard Zehr, the father of restorative justice and is known worldwide for his pioneering work in transforming understandings of justice, first explores how restorative justice is different from criminal justice. Then, before letting those appealing observations drift out of reach into theoretical space, Zehr presents restorative justice practices.

The classic guide to bringing out the best in people at their worst - updated with even more can't-standable people!