Social High

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Rachel Herz uncovers the fascinating and surprising facts that affect food consumption. Why You Eat What You Eat mixes the social with the scientific to uncover how psychology, neurology, and physiology shape our relationship with food and how food alters the relationships we have with ourselves and with one another.

During the final three years of the Obama administration, Richard Stengel, the former editor of Time magazine and an Under Secretary of State, was the single person in government tasked with unpacking, disproving, and combating both ISIS's messaging and Russian disinformation. Then, in 2016, as the presidential election unfolded, Stengel watched as Donald Trump used disinformation himself, weaponizing the grievances of Americans who felt overlooked. In fact, Stengel quickly came to see how all three players had used the same playbook: ISIS sought to make Islam great again....

Precariously positioned between China and India, Burma's population has suffered dictatorship, natural disaster, and the dark legacies of colonial rule. But when decades of military dictatorship finally ended and internationally beloved Nobel laureate Aung San Suu Kyi emerged from long years of house arrest, hopes soared. As historian, former diplomat, and presidential advisor, Thant Myint-U saw the cracks forming. In this insider's diagnosis of a country at a breaking point, he dissects all of the elements that came together to challenge the incipient democracy.

The first comprehensive history of Hollywood's high-flying career women during the studio era, Nobody's Girl Friday covers the impact of the executives, producers, editors, writers, agents, designers, directors, and actresses who shaped Hollywood film production and style, led their unions, climbed to the top during the war, and fought the blacklist. Based on a decade of archival research, author J. E. Smyth uncovers a formidable generation working within the American film industry and brings their voices back into the history of Hollywood.

Amazons - fierce warrior women dwelling on the fringes of the known world - were the mythic archenemies of the ancient Greeks. Heracles and Achilles displayed their valor in duels with Amazon queens, and the Athenians reveled in their victory over a powerful Amazon army. In historical times, Cyrus of Persia, Alexander the Great, and the Roman general Pompey tangled with Amazons.

Forty years ago in China, marriage was universal, compulsory, and a woman's only means to a livelihood. Enter the one-child policy, which despite its horrors, resulted in China's first generations of urban only-daughters - girls who were raised without brothers and pushed to study, achieve, and succeed as if they were sons. Fast forward to the present, where in an urbanized economic powerhouse, enough of these women have decided to postpone marriage - or not marry at all - to spawn a label: "leftovers". Unprecedentedly well-educated and goal-oriented, they struggle to find partners.

On Saturday, September 22, 1928, Barbara Griffiths, aged four, strayed into the woods surrounding the upstate village of Massena, New York. Hundreds of people looked everywhere for the child but could not find her. At one point, someone suggested that Barbara had been kidnapped and killed by Jews, and as the search continued, policemen and townspeople alike gave credence to the quickly-spreading rumors. The allegation of ritual murder, known to Jews as "blood libel", took hold.

Can the president launch a nuclear attack without congressional approval? Is it ever a crime to criticize the president? Can states legally resist a president's executive order? Corey Brettschneider takes us on a deep dive into the US Constitution to answer questions that, in our tumultuous era, Americans are asking more than ever before. From the document itself and from history's pivotal court cases, we learn why certain powers were granted to the presidency, how the Bill of Rights limits those powers, and what "we the people" can do.

John Perry’s insights and laugh-out-loud humor bring to mind Thurber, Wodehouse, and Harry Frankfurt’s On Bullshit. This charming and accessible audio educates, entertains, and illuminates a universal subject. Procrastinators will be relieved to learn that you can actually accomplish quite a lot while procrastinating. In fact, the book itself is the result of Perry avoiding grading papers, refereeing academic proposals, and reviewing dissertation drafts. It also has a practical side, offering up advice that listeners can put to use.

As the crack epidemic swept across inner-city America in the early 1980s, the streets of Baltimore were crime ridden. For poor kids from the housing projects, the future looked bleak. But basketball could provide the quickest ticket out, an opportunity to earn a college scholarship and perhaps even play in the NBA. Dunbar High School had one of the most successful basketball programs, not only in Baltimore but in the entire country, and in the early 1980s, the Dunbar Poets were arguably the best high school team ever.

In 1999, Texas passed a landmark clean energy law, beginning a groundswell of new policies that promised to make the US a world leader in renewable energy. As Leah Stokes shows in Short Circuiting Policy, however, that policy did not lead to momentum in Texas, which failed to implement its solar laws or clean up its electricity system. Examining clean energy laws in Texas, Kansas, Arizona, and Ohio over 30 years Stokes argues that organized combat between advocate and opponent interest groups is central to explaining why states are not on track to address the climate crisis.

More than half a century since Roswell, UFOs have been making headlines again. On December 17, 2017, the New York Times ran a front-page story about a Pentagon program called the Advanced Aerospace Threat Identification Program. The article hinted, and its sources clearly said in subsequent interviews, that some of the ships in question couldn't be linked to any country. The implication was that they might be linked to other solar systems. The UFO community - those who had been thinking about, seeing, and analyzing UFOs for years - was surprisingly skeptical of the revelation.

We all know how identities - notably, those of nationality, class, culture, race, and religion - are at the root of global conflict, but the more elusive truth is that these identities are created by conflict in the first place. In provocative, entertaining chapters, Kwame Anthony Appiah interweaves keen-edged argument with engrossing historical tales and reveals the tangled contradictions within the stories that define us.

During one sweltering week in July 1948, the Democratic Party gathered in Philadelphia for its national convention. The most pressing and controversial issue facing the delegates was not whom to nominate for president—the incumbent, Harry Truman, was the presumptive candidate—but whether the Democrats would finally embrace the cause of civil rights and embed it in their official platform. On the convention's final day, Hubert Humphrey, the relatively obscure mayor of the midsized city of Minneapolis, ascended the podium.

Fashion Killa is a classic tale of a modern renaissance; of an exclusionary industry gate-crashed by innovators; of impresarios—Sean “Diddy” Combs, Dapper Dan, Virgil Abloh—hoisting hip-hop from the streets to the stratosphere; of supernovas—Lil’ Kim, Cardi B, and Kimora Lee Simmons—allying with kingmakers—Anna Wintour, Donatella Versace, Tommy Hilfiger, and Ralph Lauren; of traditionalist fashion houses—Louis Vuitton, Fendi, and Saint Laurent—transformed into temples of rap gods.

The paradox of poverty amidst plenty has plagued the United States throughout the twenty-first century—why should the wealthiest country in the world also have the highest rates of poverty among the industrialized nations? Based on his decades-long research and scholarship, one of the nation's leading authorities provides the answer. In The Poverty Paradox, Mark Robert Rank develops his unique perspective for understanding this puzzle.

Ken Khachigian, trusted adviser and confidante to America's presidential giants and political legends, draws the curtains back on his most private moments with Ronald Reagan and Richard Nixon during revolutionary changes in our economy, politics, communications, foreign policy, and culture.

Since the dawn of the digital age, decision-making in finance, politics, health, and human services has undergone revolutionary change. Today, automated systems control which neighborhoods get policed, which families attain needed resources, and who is investigated for fraud. While we all live under this new regime of data, the most invasive and punitive systems are aimed at the poor. In Automating Inequality, Virginia Eubanks systematically investigates the impacts of data mining, policy algorithms, and predictive risk models on poor and working-class people in America.

In Dead Presidents, NPR host Brady Carlson takes listeners to presidential gravesites, monuments, and memorials to tell the death stories of our greatest leaders. Mixing biography and travelogue, Carlson explores whether William Henry Harrison really died of a cold, why Zachary Taylor's remains were exhumed 140 years after his death, and how what killed James A. Garfield wasn't an assassin's bullet.