Social Services

An eighteen-year-old in the United States is still barred from buying alcohol, acquiring a pilot's license, or stepping into a casino. Yet, astonishingly, they can be enlisted in the military and deployed to a war zone. On the other side of the age spectrum, individuals over thirty-nine often encounter insurmountable obstacles to enlistment. Break this mold and meet Lanny Snodgrass, who, at the age of sixty-three, became the oldest American to join the Army and complete officer basic training. It was 2003, the Iraq War had just started, and the Pentagon momentarily relaxed age requirements.

From the former secretary of defense and author of the acclaimed #1 best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale.

If you can't bear to watch the news lately, you're not alone. Luckily, Ione Butler is here to offer you some respite. As the founder of Uplifting Content, a social media platform followed by more than 1.5 million people, she understands the power of inspirational true stories - the kind we don't see covered enough these days. Here, she presents an eclectic group of narratives - some from people she's met in her own travels; others crowdsourced from the uplifting content community or taken from the headlines.

Behind the locked doors of three mansions in London's exclusive Kensington Palace Gardens neighborhood, the British Secret Service established a highly secret prison in 1940: the London Cage. Here recalcitrant German prisoners of war were subjected to "special intelligence treatment." The stakes were high: the war's outcome could hinge on obtaining information German prisoners were determined to withhold. After the war, high-ranking Nazi war criminals were housed in the Cage, revamped as an important center for investigating German war crimes.

A legendary CIA spy and counterterrorism expert here tells the spellbinding story of his high-risk, action-packed career while illustrating the growing importance of America's intelligence officers and their secret missions. The Art of Intelligence draws from the full arc of Henry Crumpton's espionage and covert action exploits to explain what America's spies do and why their service is more valuable than ever.

The Survival Spanish for Social Services program is designed to give you the Spanish skills you need to communicate more effectively with today's diverse clientele. Vocabulary for this program was suggested by hundreds of social-services professionals.

What makes the world's most successful individuals so good at their jobs? What do they do that others don't? The Connectors answers those questions with the kind of straightforward wisdom that business strategists so often overlook. Forget marketing tactics or business school best practices. Those are handy, but it's really people - and the relationships you build with them - that form the cornerstone of long-term success, sales growth, and excellence.

Abraham Bolden was a young African American Secret Service agent in Chicago when he was asked by John F. Kennedy to join the White House Secret Service detail. For Bolden, it was a dream come true—and an encouraging sign of the president's vision for a new America. But the dream quickly turned sour. Bolden found himself subjected to open hostility and blatant racism, and he was appalled by the White House team's irresponsible approach to security. In the wake of JFK's assassination, Bolden sought to expose the agency's negligence, only to find himself the victim of a sinister conspiracy.

Before the White House and Air Force One, before the TV ads and the enormous rallies, there was the real Barack Obama: A man wrestling with the momentous decision to run for the presidency, feeling torn about leaving behind a young family, and figuring out how to win the biggest prize in politics. This book is the previously untold and epic story of how a political newcomer with no money and an alien name grew into the world’s most powerful leader. But it is also a uniquely intimate portrait of the person behind the iconic posters and the Secret Service code name Renegade.

The American public knows the stories of Secret Service heroism, but they don't know about the hidden legacy of problems that have plagued the agency ever since its creation. Gary Byrne says that decades of catastrophic public failures, near misses, and bureaucratic and cultural rot threaten to erode this critical organization from the inside out. Today, as it works to protect President Trump, the Secret Service stands at a crossroads, and the time needed to choose the right course is running out.

Posted directly outside President Clinton's Oval Office, former Secret Service uniformed officer Gary Byrne reveals what he observed of Hillary Clinton's character and the culture inside the White House while protecting the first family in Crisis of Character, the most anticipated book of the 2016 election.

This advisory calls attention to the growing concerns about the effects of social media on youth mental health. It explores and describes the current evidence on the positive and negative impacts of social media on children and adolescents, some of the primary areas for mental health and well-being concerns, and opportunities for additional research to help understand the full scope and scale of social media’s impact.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Listeners know Teddy as the silent "other host" of The Savage Nation. He's at Michael Savage's side during every broadcast, guarding the radio equipment and nipping the engineer's sneakers. But the fun doesn't end when the "On-Air" light goes off. Teddy is Savage's constant companion in the car, at home, and even shopping. Most important, he's Savage's inspiration, helping him remember the most important things in life are the little things.

In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground, who introduces her to four successful people. They show her how they transformed their businesses and their lives by determining how others view them and how they view themselves.

Russia has been locked into a winter of authoritarian rule at home and military adventures abroad under Vladimir Putin. In Kremlin Winter, Robert Service, one of our finest historians of Russia, plots the seasonal shifts in events since 2012 and those that may be expected in the immediate future. When Mikhail Gorbachëv introduced perestroika in the mid-1980s, the USSR went through a springtime of growth and release.

In 1997 a six-year-old boy questioned by authorities relayed disturbing stories of abuse. The more he talked, the more people were implicated in his shocking revelations. And he was only the first child to come forward. Within a year, fifteen more children with similar tales were transferred out of the Bassa region of Italy to protected locations. Their parents were accused of belonging to a satanic sect that performed sex rituals under the aegis of beloved local priest Don Giorgio Govoni. With each child’s confession, the network of monsters grew.

Henry David Thoreau was an American naturalist, essayist, poet, and philosopher. "The Service" (1840) is an essay that uses war and military discipline as metaphors for human life. Displaying a taste for paradox, "The Service" must have been inspired by the discourses on peace and nonresistance that were popular in New England at the time.

As they say, there are a thousand ways to use a knife. If one method isn't working, don't keep doing it. It's time you try another effective method to help students see themselves and the world from a different, much better perspective.

The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La’Wana Harris’s Inclusion Coaching method helps people realize that sharing power isn’t the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter - people believe in diversity until they feel that they have to give something up.