Social Services

The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La’Wana Harris’s Inclusion Coaching method helps people realize that sharing power isn’t the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter - people believe in diversity until they feel that they have to give something up.

Abraham Bolden was a young African American Secret Service agent in Chicago when he was asked by John F. Kennedy to join the White House Secret Service detail. For Bolden, it was a dream come true—and an encouraging sign of the president's vision for a new America. But the dream quickly turned sour. Bolden found himself subjected to open hostility and blatant racism, and he was appalled by the White House team's irresponsible approach to security. In the wake of JFK's assassination, Bolden sought to expose the agency's negligence, only to find himself the victim of a sinister conspiracy.

The American public knows the stories of Secret Service heroism, but they don't know about the hidden legacy of problems that have plagued the agency ever since its creation. Gary Byrne says that decades of catastrophic public failures, near misses, and bureaucratic and cultural rot threaten to erode this critical organization from the inside out. Today, as it works to protect President Trump, the Secret Service stands at a crossroads, and the time needed to choose the right course is running out.

In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances. But what they don't grasp is how to tell the world about them. Communicating technical content to nontechnical listeners has fast become a critical 21st-century skill. Explaining what you do and why it's important drives funding, policy decisions, media exposure, public awareness, and customer adoption.

In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground, who introduces her to four successful people. They show her how they transformed their businesses and their lives by determining how others view them and how they view themselves.

Drawing on new archival research, Robert Service's gripping new investigation of the final years of the Cold War - the first to give equal attention to the internal deliberations from both sides of the Iron Curtain - opens a window onto the dramatic years that would irrevocably alter the world's geopolitical landscape and the men at their fore.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Author Harvey Reese, a successful new-product developer, consultant, and licensing agent, reveals his proven step-by-step process for formulating an idea that manufacturers are willing to pay for. He gives you the nuts and bolts information on patents, negotiating the deal, and the licensing process. Filled with examples of successful, well-known licensing ventures, How to License your Million Dollar Idea has all the information and motivation you need to grow your idea into a fortune.

Posted directly outside President Clinton's Oval Office, former Secret Service uniformed officer Gary Byrne reveals what he observed of Hillary Clinton's character and the culture inside the White House while protecting the first family in Crisis of Character, the most anticipated book of the 2016 election.

In World War II, 59,000 women voluntarily risked their lives for their country as US Army nurses. For more than half a century these women's experiences remained untold, almost without reference in books, historical societies, or military archives. After years of research and hundreds of hours of interviews, Evelyn M. Monahan and Rosemary Neidel-Greenlee have created a dramatic narrative that at last brings to light the critical role that women played throughout the war.

Henry David Thoreau was an American naturalist, essayist, poet, and philosopher. "The Service" (1840) is an essay that uses war and military discipline as metaphors for human life. Displaying a taste for paradox, "The Service" must have been inspired by the discourses on peace and nonresistance that were popular in New England at the time.

In "The Consumer's Journey to Purchasing Funeral Services: A Marketing Roadmap for Growing Market Share and Revenue," Bill A Johnston, a leading expert on Facebook ads for the funeral home industry, reveals the strategic marketing insights you need to become the market leader in your area. This comprehensive guide takes you through the consumer's journey from initial awareness to becoming a loyal, retained customer.

This document was issued by the department of Strategic Services and published in 1945. It offers guidance and advice to the citizen saboteur. It also covers how to encourage a citizen to sabotage. The advice is such that anyone can implement the methods suggested without specialised training or instruction, and no need for weapons training.

Russia has been locked into a winter of authoritarian rule at home and military adventures abroad under Vladimir Putin. In Kremlin Winter, Robert Service, one of our finest historians of Russia, plots the seasonal shifts in events since 2012 and those that may be expected in the immediate future. When Mikhail Gorbachëv introduced perestroika in the mid-1980s, the USSR went through a springtime of growth and release.

Tom spent years working covertly to stop those who want to do us harm. In his best-selling memoir Soldier Spy, he told how he was recruited and described some of his top-secret operations. In I Spy, he takes us deeper undercover as he puts his life on the line once more. I Spy plunges the listener straight into the action as Tom and his team race to prevent terrorists from causing carnage on our streets and outsmart Russian agents, blocking a daring plot that threatens the security of the nation.

A social media expert with global experience with many of the world's biggest brands - including Nike, Toyota, and Motorola - Simon Mainwaring offers a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty, and profit, while creating a third pillar of sustainable social change through conscious contributions from customer purchases. These innovative private sector partnerships answer perhaps the most pressing issue facing business and thought leaders today: how to practice capitalism in a way that satisfies all needs.

From the former secretary of defense and author of the acclaimed #1 best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale.

From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and their families.

In a world increasingly driven by self-interest and material pursuits, "Volunteer Work: The Heart of Service" stands as a testament to the enduring power of selflessness and community spirit. This comprehensive guide explores the multifaceted world of volunteerism, offering listeners an in-depth understanding of what it means to dedicate one’s time, energy, and skills to the service of others.

In Winning Her Business, Bridget Brennan, advisor to some of the world’s biggest brands and businesses, provides a road map for selling in a world dominated by the rise of women’s economic power.