Work Behavior

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Today, companies cannot afford to have their employees disengaged and hating or at least not loving their jobs. Traditional management is broken. We need a new, twenty-first-century approach to management that will galvanize the minds and hearts of people giving so much of their lives to organizations. In The No-Limits Enterprise: Organizational Self-Management in the New World of Work, Doug Kirkpatrick examines how companies can begin the journey toward becoming a twenty-first-century enterprise with limitless power for growth.

Many employees want to continue that normal and keep working remotely, and most at least want the ability to work occasionally from home. But for employers, the benefits of employees working from home or hybrid approaches are not so obvious. What should both groups do? In a prescient new book, The Future of the Office, Wharton professor Peter Cappelli lays out the facts in an effort to provide both employees and employers with a vision of their futures. Cappelli unveils the surprising tradeoffs both may have to accept to get what they want.

In Go Together, workplace positivity expert Shola Richards suggests replacing divisiveness and incivility with a commitment to living, working, and leading together to positively change the world. Go Together begins with the story of an impactful keynote speech Richards gave at a conference on workplace civility and a powerful concept: Ubuntu. A transcendent African philosophy, Ubuntu represent the power of human connectedness, compassion, kindness, and togetherness. It was the central theme of his speech on that day, and it also serves as the central theme of this book.

Larson looks carefully into the challenges and opportunities that people and companies face today as work changes. Chapters address the issues that vital stakeholders experience in remote-work environments, including the remote worker, remote teams, managers of remote workers, and companies with remote workforces. Larson also incorporates real-world examples to illustrate key points and demonstrate best practices.

Team Work presents a new approach to creating healthy, fulfilling, successful teams, and it all starts with individuals who put the team before themselves.

How often do you talk with your spouse with an open heart? Do you get annoyed with your relationship, subconsciously looking for something new? Do you feel jealous when someone else tries to get close to your partner? Or, maybe, you are just looking for help with improving communication? Most couples, at some stage in their marriage, have to deal with such issues. And it is a serious matter!

Award-winning executive and journalist Shari Dunn combines deep research with enlightening interviews and anecdotes from across the broad spectrum of her career to uncover the history of Competency Checking, how it manifests in the workplace, and what can be done to change it. Competency checking, Dunn argues, continues to be practiced consciously and unconsciously and is the key reason why Black people and other people of color are underrepresented in so many industries and why there continues to be a revolving door of Black talent even after the hiring surges of 2020.

For many organizations, workplace culture is now as important as strategy and execution—many would argue it's even more important, since it drives everything from employee productivity to customer retention. But where do you start, and how do you know if it's working? There's a surprisingly simple answer, and it's work anniversaries. Because unlike other paths to improving workplace culture, work anniversaries are (1) visible, (2) measurable, and (3) easy to improve ... if you know how.

Why does a CEO who has already made hundreds of millions of dollars continue to work? Why does a rock star who has made a bundle continue to tour? Why do retirees' miss work as soon as they stop doing it? Why do we all wrestle with our life's work and talk about it incessantly? The thing about work is that we love it, we hate it, we need it, we miss it, we measure ourselves by it, we judge others by it - we are addicted to it. Work often defines us and fulfills us.

Why work harder than you have to? One manager kept his senior execs happy by secretly hacking into the company’s database, providing them the reports they needed in one-third the time. Hacking is a powerful solution to every stupid procedure, tool, rule, and process we are forced to endure. Benevolent hackers are saving business from itself. It would be so much easier to do great work if not for lingering bureaucracies, outdated technologies, and deeply irrational rules and procedures.

Would you describe your workplace as "happy"? From the moment you begin each work day, you contribute to its culture. With your behavior, communications, and attitude, you can impact your overall happiness and that of your co-workers in the workplace. Taking a few simple and creative actions can all build up to happy workplace culture. How? This book offers 100 ways to choose from.

The Art of Managing Humans replaces work relations with working relationships, improving leadership through open communication, promoting welfare, worker involvement, and transparency. It is aimed at any manager, executive, and HR person who wants to identify the crucial balance between management and employees and the practical differences it bridges between mediocre companies and successful organizations.

Many employees now show up for work not just to do their jobs but also to discover, debate, and digest important social issues. A growing number of workers want to have an impact in the world, and their preferences are a prompt for employers to be more mindful of the role of business in driving societal change, starting with what people experience at work.

Overcoming Ageism offers stories, research, and advice about navigating gendered age discrimination and bias at work. From advocating for yourself to ensuring continual learning and curiosity, you'll learn how to show others the unique expertise you bring to the organization and take back control of your career growth.

Why are some entrepreneurs extremely successful while others can barely scrape by? What do they do differently than the rest? Is there a pattern to success?

Willst Du die Grundprinzipien der kognitiven Verhaltenstherapie kennenlernen? Möchtest Du die verschiedenen Verfahren der kognitiven Verhaltenstherapie in Erfahrung bringen? Willst Du praktische Anleitungen erlernen, die Du bei Angst- und Panikstörungen, Burn-out, Depressionen und Störungen der Impulskontrolle anwenden kannst? Mit der kognitiven Verhaltenstherapie zu einem unbeschwerten Leben.

To achieve efficiency, productivity, and significant results, you need to make the best use of the resources available to you. Productivity expert Maura Thomas helps you nurture the crucial resource that is your work culture and build productive habits for yourself and your team, without letting work take over your life. Everyone Wants to Work Here empowers you to define what productivity means for your team and to create conditions that support your own productivity. Starting with yourself, Thomas's holistic advice will help you develop productive strategies for your whole team.

This timely and practical book is for any employee, manager, or leader who wants to understand mental health at a deeper level, and learn how to talk about it really well in the workplace.

This book offers non-traditional approaches to reducing overwork and burnout, rethinking the pitch process, eliminating anxiety from timesheets, embracing employee side gigs, treating vendors like humans, going all-in on transparency and trust, and many other methods to leading and managing that are focused on employee well-being, mental health, and true work life balance.