Work Behavior

Are you building a typical team...or a high-performance tribe? The motivational power of the desire to belong is the key element for ensuring employee satisfaction and retention, as well as your company’s long-term success.

One of Silicon Valley's top leadership trainers distills his proven framework that has empowered teams at the world's most innovative companies - from Google and Facebook to Cisco Systems and biotech giant Genentech/Roche - to do the best work of their lives. Richard Lee has worked with thousands of ambitious leaders and their teams, and has found that they all share the same frustration. Whether it's because of communication breakdowns or systemic complexity, people at every level of an organization feel like their results fall short of their expectations.

Managers are significant actors in contemporary organizations, and yet there is very little deep-level analysis of what managers do and how they understand their managerial selves and social situations. Instead of evaluating management techniques according to their internal logic and systematic qualities, this audiobook advances the "practice perspective" using behavior and activities of successful, experienced, and skilled managers as the primary data for theorizing good management.

Why is your brand so important? With a good consistent brand, you can increase your reputation, set yourself apart from your competition, create trust, and add value to your business. Work Your Quirks shows you what personal branding is really all about. It is full of essential information, tips, and tricks to help you create a sparkling brand that is uniquely you.

In Work with Me, author Gini Graham Scott presents her proven conflict resolution model — first outlined in her popular book Resolving Conflict and later in Disagreements, Disputes and All-Out War. Here she applies this model to the workplace, guiding readers on how tomanage emotions and use logic and intuition to resolve common problems on the job.

Arbeit ist das halbe Leben, sagt uns ein Sprichwort. Doch was trägt Arbeit eigentlich zu einem guten Leben bei? Und wo liegt der Schlüssel zu Glück und gesellschaftlichem Wohlstand? Esther Konieczny und Lena Stoßberger wollen im Angesicht von individueller Erschöpfung, gesellschaftlicher Spaltung und Klimakrise Arbeit radikal neu denken. Um echten Wohlstand zu erreichen, sollten wir die Fürsorge für Mensch, Gesellschaft und Planeten zum Ausgangspunkt unternehmerischer Tätigkeit machen.

Dr. Joey Faucette discovered that while owners and executives can shape a work environment, it’s the managers and their teams who best create a positive workplace. Work Positive in a Negative World, Team Edition helps influence those on the front lines of increasing team productivity and company profitability. Written in a story-driven style that unpacks the five core practices of a work positive environment in an easy-to-access way Dr. Joey shares what he’s learned in the nine years since his previous best seller that managers and team members can implement starting today.

Many employees want to continue that normal and keep working remotely, and most at least want the ability to work occasionally from home. But for employers, the benefits of employees working from home or hybrid approaches are not so obvious. What should both groups do? In a prescient new book, The Future of the Office, Wharton professor Peter Cappelli lays out the facts in an effort to provide both employees and employers with a vision of their futures. Cappelli unveils the surprising tradeoffs both may have to accept to get what they want.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Larson looks carefully into the challenges and opportunities that people and companies face today as work changes. Chapters address the issues that vital stakeholders experience in remote-work environments, including the remote worker, remote teams, managers of remote workers, and companies with remote workforces. Larson also incorporates real-world examples to illustrate key points and demonstrate best practices.

Fun is the secret sauce every business needs to better engage and motivate its employees today. Work Made Fun Gets Done! gives listeners simple, practical ideas for instantly bringing fun into their work and workplace. Based on examples from scores of companies like Zoom, Pinterest, Bank of America, Zappos, Honda, Microsoft, and many more, this book provides clear examples of exactly what managers and employees alike can do to lighten the tone in the work environment and allow employees to have more fun at work.

In Go Together, workplace positivity expert Shola Richards suggests replacing divisiveness and incivility with a commitment to living, working, and leading together to positively change the world. Go Together begins with the story of an impactful keynote speech Richards gave at a conference on workplace civility and a powerful concept: Ubuntu. A transcendent African philosophy, Ubuntu represent the power of human connectedness, compassion, kindness, and togetherness. It was the central theme of his speech on that day, and it also serves as the central theme of this book.

How often do you talk with your spouse with an open heart? Do you get annoyed with your relationship, subconsciously looking for something new? Do you feel jealous when someone else tries to get close to your partner? Or, maybe, you are just looking for help with improving communication? Most couples, at some stage in their marriage, have to deal with such issues. And it is a serious matter!

Award-winning executive and journalist Shari Dunn combines deep research with enlightening interviews and anecdotes from across the broad spectrum of her career to uncover the history of Competency Checking, how it manifests in the workplace, and what can be done to change it. Competency checking, Dunn argues, continues to be practiced consciously and unconsciously and is the key reason why Black people and other people of color are underrepresented in so many industries and why there continues to be a revolving door of Black talent even after the hiring surges of 2020.

The Art of Managing Humans replaces work relations with working relationships, improving leadership through open communication, promoting welfare, worker involvement, and transparency. It is aimed at any manager, executive, and HR person who wants to identify the crucial balance between management and employees and the practical differences it bridges between mediocre companies and successful organizations.

For many organizations, workplace culture is now as important as strategy and execution—many would argue it's even more important, since it drives everything from employee productivity to customer retention. But where do you start, and how do you know if it's working? There's a surprisingly simple answer, and it's work anniversaries. Because unlike other paths to improving workplace culture, work anniversaries are (1) visible, (2) measurable, and (3) easy to improve ... if you know how.

Why does a CEO who has already made hundreds of millions of dollars continue to work? Why does a rock star who has made a bundle continue to tour? Why do retirees' miss work as soon as they stop doing it? Why do we all wrestle with our life's work and talk about it incessantly? The thing about work is that we love it, we hate it, we need it, we miss it, we measure ourselves by it, we judge others by it - we are addicted to it. Work often defines us and fulfills us.

Why work harder than you have to? One manager kept his senior execs happy by secretly hacking into the company’s database, providing them the reports they needed in one-third the time. Hacking is a powerful solution to every stupid procedure, tool, rule, and process we are forced to endure. Benevolent hackers are saving business from itself. It would be so much easier to do great work if not for lingering bureaucracies, outdated technologies, and deeply irrational rules and procedures.

Would you describe your workplace as "happy"? From the moment you begin each work day, you contribute to its culture. With your behavior, communications, and attitude, you can impact your overall happiness and that of your co-workers in the workplace. Taking a few simple and creative actions can all build up to happy workplace culture. How? This book offers 100 ways to choose from.

Overcoming Ageism offers stories, research, and advice about navigating gendered age discrimination and bias at work. From advocating for yourself to ensuring continual learning and curiosity, you'll learn how to show others the unique expertise you bring to the organization and take back control of your career growth.