Work Leadership

A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

Projects require managers, but programs warrant maestros. Tasked with overseeing multiple project teams and thousands of activities, program managers have one of the most challenging jobs in the market. Too many overburdened managers are leaving otherwise great jobs, even the field entirely, because they haven’t equipped themselves with the right tools in hand to take on this complex but fulfilling job. How to Manage Complex Programs explains the ins and outs of program management and provides concrete and effective techniques for structuring deliverables, workflow, and staffing.

Proven techniques for resolving workplace conflicts. After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed the Working Circle, a step-by-step process that helps everyone in business resolve conflict in a nonconfrontational, creative, collaborative way. Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattended, can stop you in your tracks.

You have likely heard stories from friends, family members, and colleagues who quit a job because of a toxic person. You may not have realized that these individuals not only take their tolls on our emotional psyches, but also the financial outcomes of their organizations. Through this book's many case examples, as well as evidence-based practices and templates, each chapter singles out one main issue and how to resolve it with respect and clarity. Dr. Kusy presents concrete practices that will restore civility and respect into your organization.

This book is two things: the product of my lifelong work conceiving, developing, and growing the E-Myth way into a business model that has been applied to every imaginable kind of company in the world, as well as a product of Tony's extraordinary experience and success in applying the E-Myth to the development of his equally extraordinary enterprise, Super Lawn Technologies, Inc.

Gone are the days of leading through fear and control. Now more than ever, workplaces need to be people-focused, and Leaders Assemble is the guide to making that shift. Whether you're an aspiring, new, or established leader, this audiobook covers the essentials of great coaching, leadership, and simply being a good human in the workplace. This audiobook is for everyone, not just leaders, offering insights into what a healthy, inclusive, and safe work environment should feel like.

The concept to this book is a warm approach to the idea of: Only by working in a team will you fulfill your dreams. The focus of the book is on realizing one's dreams, achieving those goals by working in teams. Teams come in every shape and size—spouses in a marriage, colleagues at work, volunteers together for a good cause. It takes teamwork to make the dream work.

The Way We Work is full of practical advice and information for understanding how our natural, inborn learning strengths can make a world of difference when it comes to the way we perceive and interact with others. You'll find ideas for maximum productivity, job satisfaction, and better work place relationships.

Remote working is on the rise. Whether or not we are remote workers, it is likely we are all part of a global workforce. We need to learn to interact remotely, because we are all remote from someone in some way. Rather than simply simulating the way we'd usually work together via digital means, we have to learn new communication skills and adopt a different mindset in order to work remotely effectively, efficiently, and, most importantly, healthily. We'll start by getting you set up with the right equipment and habits. Then, we'll learn the mindset of treating everyone as remote.

Transforming front-line operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut, used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.

As a woman in Silicon Valley who worked her way to the top of the corporate ladder—she's a former VP at Facebook and the current president and CEO of Ancestry—Deborah Liu knows firsthand the challenges and obstacles in the workplace that keep the deck stacked against women in the workplace...and the ways to overcome them. For every woman who grew up competing on the uneven playing field, who is told she is too aggressive, assertive, dramatic, or emotional, this book is the battle cry you need to learn to thrive within the system that exists today.

Imagine a company where people love coming to work and are highly productive on a daily basis. Imagine a company whose top executives, in a quest to create the most "fun" workplace ever, obliterate labor-management divisions and push decision-making responsibility down to the plant floor. Could such a company compete in today's bottom-line corporate world? Could it even turn a profit?

Virtual Distance - the measurable disconnect that arises when we rely on digitally mediated communication - applies to all of us. In the second edition of The Power of Virtual Distance, Karen Sobel Lojeski and Richard R. Reilly showcase 15 years of data to describe their powerful framework for predicting everything from trust, employee engagement, and job satisfaction to bottom-line results.

This book will give you a head start if your goal is to start using work visualization tools such as Kanban for your business. The methods discussed in this book have been proven effective for several businesses and learning about them might just give you an advantage over your competitors who have yet to adopt to this kind of thinking.

Jim DeVries, a successful entrepreneur, and Rick Sessoms, an acknowledged leadership educator, join together to challenge existing and potential leaders to impact our culture for Christ. By encouraging others to accept a call to serve in the workplace, they can serve as salt and light starting each Monday, affecting all areas of culture. Jim and Rick begin by showing how mistaken beliefs have devalued everyday work as a means of serving God.

Positive mentoring relationships can change the way we lead and help us succeed. In One Minute Mentoring, legendary management guru Ken Blanchard and Claire Diaz-Ortiz, a former Twitter executive and early employee, combine their knowledge to provide a systematic approach to intergenerational mentoring, giving listeners great insight into the power and influence of mentoring and encouraging them to pursue their own mentoring relationships.

Short on time? Maybe you’ve already read the book, but need a refresh on the most important takeaways. In a quick, easy listen, you can take the main principles from E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It!

In this practical and research-based guide for sales managers, Harvard Business School professor Frank Cespedes offers essential strategies for thriving in an industry that never stops changing.

Arthur Levitt was the Chairman of the Securities and Exchange Commission. For years, he attempted to regulate accounting firms, corporate reporting, and brokerages, but the political cost was so high that he had to resign. Now, as a free agent, he goes to bat for the common investor and tells it like it is. He tells us how investors today are being fed lies and distortions.

Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation because they can make individual recognition, rather than the overall success of the team, the goal. Yet many businesses turn to these measures first-unaware of a better alternative. So, when it comes to changing your organizational culture, carrots and sticks don't work!