Work Leadership

Does the voice in your head fill you with doubt? Are you working harder but accomplishing less? Does the life you’ve always hoped to live still elude you? If you answered "yes" to any of these questions, it’s time to unleash the beast. In The Business Beast, Brian Dyer leads you down a fulfilling—but sometimes dark and lonely—path. Entering the wild is dangerous, but it offers rewards you can only begin to imagine, and you’ll be in good hands as Brian guides you through the four primal instincts of The Business Beast.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

If you have ever been part of a great team, you will know it is exponentially better than being part of a mediocre team. Teams are at the heart of working in complex domains and are essential to the success of agile approaches yet relatively few teams achieve greatness. Agile and leadership coach Geoff Watts has pulled together his many years of experience with all sorts of teams from software to product development, from medical teams to sports teams and has identified five common characteristics of great teams:

The iconic Sydney to Hobart Race, a 723-mile deepwater challenge - often called the “Everest” of offshore ocean racing - is considered one of the toughest in the world. Unpredictable weather and seas make each race demanding, but in 1998, an unexpected “weather bomb” hit the fleet, creating 80-foot waves and 100-mile-per-hour winds. Many bigger, better-equipped boats tried to maneuver around the storm, but the crew of the AFR Midnight Rambler chose to head directly into its path.

This book contains some proven techniques for managing yourself, as well as managing difficult people. If you gain a better understanding of yourself, build your confidence, and use these techniques, then you’ll make your life a whole lot easier.

Companies small and large are initiating AI projects, investing vast sums of money on software, developers, and data scientists. Too often, these AI projects focus on technology at the expense of actionable or tangible business results, resulting in scattershot results and wasted investment. Succeeding with AI sets out a blueprint for AI projects to ensure they are predictable, successful, and profitable. It’s filled with practical techniques for running data science programs that are cost effective and focused on the right business goals.

In today's connection economy, the most successful leaders inspire their people with purpose and meaning. Powerful corporate storytelling can mobilise people around an organisational objective in a way that a focus on market share never will. Be it a digital transformation or a diversity and inclusion initiative, corporate change needs the support of the people in that organisation in order to stick. Yet, while all stories can move people to take action, storytelling isn't a one size fits all.

Woke at Work is a comprehensive guide to help you effectively navigate in the corporate world and take ownership of your career progression. Bringing together experiences and observations gained over 15 years working within various corporate institutions, it is packed with information and approaches to help you position yourself for acceleration and avoid common mistakes.

Everyone seems to understand that healthy organizations nurture flourishing individuals and societies—what Jesus desires for all. How can Christian business and ministry leaders create a positive organizational culture and identity? Justin Irving has spent twenty years studying, teaching, and reflecting on organizational leadership. Drawing wisdom from the Bible, contemporary leadership theory, and the insights of over two hundred executive leaders, Irving provides a theological framework that makes human flourishing the driving motivation for leading organizations well.

As a workplace strategist and business coach, Erica Keswin has spent over 20 years working with top business leaders and executives to build successful organizations that honor relationships. Featuring case studies from top brands such as, Lyft, Starbucks, Mogul, and SoulCycle, to name a few, Bring Your Human to Work distills the key practices of the most human companies into applicable advice that any business leader can use to build a “human workplace”.

Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details 10 real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations.

Companies have no idea if collaboration benefits corporate performance, individual productivity, or employee well-being. Collaboration, that seemingly Good Thing all companies encourage, is creating an epidemic of overload and burnout. It crushes our vitality and well-being, prevents us from being innovative, and blocks our companies from being the most successful organizations they could be.

In this fascinating and empowering book, King outlines the invisible barriers that hold women back at all stages of their careers, and provides readers with a clear set of takeaways to thrive despite the sexist workplace, as they fight for change from within. Gender equality is not about women, and it is not about men - it is about making workplaces work for everyone. Together, we can fix work, not women.

In Leading with Empathy, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful road map to leading people through adversity and empowering humans in the workplace, the home, and society. Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers.

We deserve to work with and for people we trust. We should be confident we’ll be treated fairly and that the rules will apply consistently to everyone in the organization. We should have no reason to question that our leader will follow through on a commitment, whether it’s documented in our performance agreement or made casually when they pass us in the hallway.

Managers are significant actors in contemporary organizations, and yet there is very little deep-level analysis of what managers do and how they understand their managerial selves and social situations. Instead of evaluating management techniques according to their internal logic and systematic qualities, this audiobook advances the "practice perspective" using behavior and activities of successful, experienced, and skilled managers as the primary data for theorizing good management.

How the Future Works: Leading Flexible Teams to Do the Best Work of Their Lives offers a blueprint for using flexible work to unlock the potential of your people. The book offers the steps necessary to building the new principles and guardrails to empower flexible, high-performing teams. And it teaches listeners to lead with purpose, to manage and measure differently, and to believe that by letting go, they'll get more back than they thought possible.

When it comes to improving customer experiences, trying out new business models, or developing new products, even the most experienced managers often get it wrong. They discover that intuition, experience, and big data alone don't work. What does? Running disciplined business experiments. And what if companies roll out new products or introduce new customer experiences without running these experiments? They fly blind. That's what Harvard Business School professor Stefan Thomke shows in this rigorously researched and eye-opening book.

This amazing book is jam-packed with the best, most profitable business ideas and ways to earn extra cash. Every one of these businesses is generating profits for other ambitious people. Now it's your turn to start your own business and prosper in the years to come. Whether you'd like an opportunity to earn a little extra money or you are looking for a way to make a full-time income, you'll achieve your own success with one of the 235 profitable businesses described in this book.

This book will give you a head start if your goal is to start using work visualization tools such as Kanban for your business. The methods discussed in this book have been proven effective for several businesses and learning about them might just give you an advantage over your competitors who have yet to adopt to this kind of thinking.