Work Leadership

Drawing on their years of experience working at remote companies DuckDuckGo and Automattic, plus dozens of interviews with leading experts, Ali Greene and Tamara Sanderson have written the ultimate playbook for managing remote teams.

Most of us have no idea what's really going on inside our heads. Yet brain scientists have uncovered details every business leader, parent, and teacher should know - such as the brain's need for physical activity to work at its best. How do we learn? What exactly do sleep and stress do to our brains? Why is multi-tasking a myth? Why is it so easy to forget - and so important to repeat new information? Is it true that men and women have different brains?

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results.

New York Times best-selling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in audiobook form! Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust. In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.

In today's connection economy, the most successful leaders inspire their people with purpose and meaning. Powerful corporate storytelling can mobilise people around an organisational objective in a way that a focus on market share never will. Be it a digital transformation or a diversity and inclusion initiative, corporate change needs the support of the people in that organisation in order to stick. Yet, while all stories can move people to take action, storytelling isn't a one size fits all.

Virtue is more than a word: it's a way for us all to live, a way to flourish as human beings. And when applied to organizational life, virtue serves to enhance engagement, strengthen relationships, and foster success in business. Picking up where the acclaimed Exception to the Rule left off, Better Humans, Better Performance connects the classical Greek virtues—Trust, Compassion, Courage, Justice, Temperance, Wisdom, and Hope—with authoritative science that can help you achieve the highest performance.

Did you know there really is a secret goal-setting formula? Actually, it’s not a secret, it’s just a very simple formula that no one ever reveals! It’s only two things…and inside this book, I present it to you like you've never seen before....

This amazing book is jam-packed with the best, most profitable business ideas and ways to earn extra cash. Every one of these businesses is generating profits for other ambitious people. Now it's your turn to start your own business and prosper in the years to come. Whether you'd like an opportunity to earn a little extra money or you are looking for a way to make a full-time income, you'll achieve your own success with one of the 235 profitable businesses described in this book.

This book will give you a head start if your goal is to start using work visualization tools such as Kanban for your business. The methods discussed in this book have been proven effective for several businesses and learning about them might just give you an advantage over your competitors who have yet to adopt to this kind of thinking.

For most salespeople, "accountability" is a terrifying word. It usually conjures up images of micromanagers controlling their employees' every move. In Accountability the Sandler Way, Hamish Knox shows how sales managers can create an accountability-driven work culture for their teams and themselves...by investing just 20 minutes a week in the classic Sandler sales and management principles. Sandler clients - both managers and salespeople - discover that sustainable success in the world of sales comes from being accountable to specific, measurable actions.

Work With Me is the timely collaboration of two of the world's foremost authorities on gender relations. Barbara Annis, world-renowned expert on gender issues in the workplace, and John Gray, author of the number-one relationship book of all time, Men Are from Mars, Women Are from Venus, team up to resolve the most stressful and confusing challenges facing men and women at work.

Being a manager is no easy task. You must set and meet team goals that match business objectives while also ensuring growth and development opportunities for your people. You have to be the voice of authority and a key decision-maker while simultaneously giving your employees autonomy and flexibility. How do you navigate these tensions?

The truth in GET PROMOTED will probably first piss you off, but it’s going to set you free. Follow his 3-part Framework of the Rock, the Map, and the Snowball, and you’ll not only get promoted, you’ll learn about power, the force by which things really get done. If you feel stalled and frustrated that you’re not moving up faster or need that extra edge as you enter the next stage of your career, look no further: This is your “hard truths” playbook.

You probably already have the skills to be more fulfilled and successful. But sometimes it's about showcasing these skills so that colleagues, customers, friends, and the rest of the world can recognize what you do. Drawing on extensive research and inspiring real-life examples, psychologist and bestselling author Dr. Rob Yeung guides you through proven techniques that will get you noticed for all the right reasons.

How the Future Works: Leading Flexible Teams to Do the Best Work of Their Lives offers a blueprint for using flexible work to unlock the potential of your people. The book offers the steps necessary to building the new principles and guardrails to empower flexible, high-performing teams. And it teaches listeners to lead with purpose, to manage and measure differently, and to believe that by letting go, they'll get more back than they thought possible.

Employees who take care of themselves have the capacity and energy to be high-performance employees. In turn, they help leaders create high-performance companies and thriving workplace cultures. This audiobook reveals how to design a company that makes it easy and natural for employees to care for themselves and perform at the highest level.

We deserve to work with and for people we trust. We should be confident we’ll be treated fairly and that the rules will apply consistently to everyone in the organization. We should have no reason to question that our leader will follow through on a commitment, whether it’s documented in our performance agreement or made casually when they pass us in the hallway.

This brilliant adaptation of the ancient masterpiece The Art of War shows women how to use Sun Tzu's philosophy to win in every aspect of life. In the West, when we think of war, we imagine battle, casualties, brutality. But Sun Tsu, who wrote The Art of War 2,500 years ago, was Chinese, and their view of war is not about fighting. It is about determining the most efficient way of gaining victory with the least amount of conflict.

The second edition of Selling with Noble Purpose draws from the latest data, case studies, and psychological research to prove that Selling with Noble Purpose drives companies' revenue and makes employees happier, and it also explores how the business imperative of "purpose" has changed and transformed companies over the past eight years.