Workplace Leadership
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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Awakening Compassion at Work
- The Quiet Power that Elevates People and Organizations
- Auteur(s): Monica Worline, Jane E. Dutton
- Narrateur(s): Caroline Miller
- Durée: 6 h et 44 min
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We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce.
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Awakening Compassion at Work
- The Quiet Power that Elevates People and Organizations
- Narrateur(s): Caroline Miller
- Durée: 6 h et 44 min
- Date de publication: 2017-01-16
- Langue: Anglais
- We are living in an epidemic of disengagement and despair that calls us to action....
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Prix courant: 25,20$ ou 1 crédit
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How to Be an Inclusive Leader (Second Edition)
- Your Role in Creating Cultures of Belonging Where Everyone Can Thrive
- Auteur(s): Jennifer Brown
- Narrateur(s): Jennifer Brown
- Durée: 3 h et 34 min
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In a world where women and communities of color were disproportionally impacted by the COVID-19 pandemic, it's more important than ever for leaders to truly understand how to support inclusion in the postpandemic workplace. Drawing on years of work with many leading organizations, Jennifer Brown shows what leaders at any level can do to spark real change and navigate uncharted waters. She guides listeners through anti-racism using the Inclusive Leader Continuum, a set of four developmental stages: unaware, aware, active, and advocate.
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How to Be an Inclusive Leader (Second Edition)
- Your Role in Creating Cultures of Belonging Where Everyone Can Thrive
- Narrateur(s): Jennifer Brown
- Durée: 3 h et 34 min
- Date de publication: 2022-09-15
- Langue: Anglais
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We know why diversity is important, but how do we drive real change at work? This edition by diversity and inclusion expert Jennifer Brown provides a step-by-step guide for the personal and emotional journey we must undertake to create an inclusive workplace where everyone can thrive....
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Prix courant: 23,18$ ou 1 crédit
Prix réduit: 23,18$ ou 1 crédit
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How to Be an Ally
- Actions You Can Take for a Stronger, Happier Workplace
- Auteur(s): Melinda Briana Epler
- Narrateur(s): Terry Lee-Fellows
- Durée: 8 h et 6 min
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Every business leader today should be asking themselves these questions. Systems and processes have been skewed too long in favor of some at the expense of others, and things are changing - fast. How to Be an Ally shows how to take personal responsibility for driving change that's good for people - and for business.
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How to Be an Ally
- Actions You Can Take for a Stronger, Happier Workplace
- Narrateur(s): Terry Lee-Fellows
- Durée: 8 h et 6 min
- Date de publication: 2022-01-03
- Langue: Anglais
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Every business leader today should be asking themselves these questions. Systems and processes have been skewed too long in favor of some at the expense of others, and things are changing - fast....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Grow: How Ideals Power Growth and Profit at the World's Greatest Companies
- Auteur(s): Jim Stengel
- Narrateur(s): Marc Cashman
- Durée: 10 h et 19 min
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Ten years of research uncover the secret source of growth and profit...Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin. They dominate their categories, create new categories, and maximize profit in the long term. Pulling from a unique 10 year growth study involving 50,000 brands, Jim Stengel shows how the world's 50 best businesses have a cause and effect relationship between financial performance and their ability to connect.
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Grow: How Ideals Power Growth and Profit at the World's Greatest Companies
- Narrateur(s): Marc Cashman
- Durée: 10 h et 19 min
- Date de publication: 2011-12-27
- Langue: Anglais
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Ten years of research uncover the secret source of growth and profit...Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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Fish! Tales
- Real-Life Stories to Help You Transform Your Workplace and Your Life
- Auteur(s): Stephen C. Lundin Ph.D., John Christensen, Harry Paul, Autres
- Narrateur(s): Beth Chaplin, Carr Hagerman PSP
- Durée: 3 h et 1 min
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The phenomenal international best seller Fish! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's Pike Place Fish market. Now, with Fish! Tales, listeners can learn how people in real-life businesses boosted morale and improved results by implementing these same principles. Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home.
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Fish! Tales
- Real-Life Stories to Help You Transform Your Workplace and Your Life
- Narrateur(s): Beth Chaplin, Carr Hagerman PSP
- Durée: 3 h et 1 min
- Date de publication: 2004-02-26
- Langue: Anglais
- Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home....
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Prix courant: 19,18$ ou 1 crédit
Prix réduit: 19,18$ ou 1 crédit
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Unfear
- Transform Your Organization to Create Breakthrough Performance and Employee Well-Being
- Auteur(s): Gaurav Bhatnagar, Mark Minukas
- Narrateur(s): Mark Owen
- Durée: 8 h et 25 min
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In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success. It begins with changing our relationship with fear and then developing strategies that improve outlook and performance, leading to greater profits, sustainable growth, and personal rewards. It’s only possible with a culture of unfear.
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Unfear
- Transform Your Organization to Create Breakthrough Performance and Employee Well-Being
- Narrateur(s): Mark Owen
- Durée: 8 h et 25 min
- Date de publication: 2021-10-26
- Langue: Anglais
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In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success....
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Prix courant: 40,04$ ou 1 crédit
Prix réduit: 40,04$ ou 1 crédit
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Faster Cheaper Better
- Auteur(s): Michael Hammer, Lisa Hershman
- Narrateur(s): George K. Wilson
- Durée: 10 h et 16 min
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The central problem Hammer saw is that despite good intentions, companies don’t perform at the levels they need to because the way they do things is screwed up. This book is a tool kit for how to do things right, providing its listeners with the skills to make deep and fundamental changes in how companies do their work.
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Faster Cheaper Better
- Narrateur(s): George K. Wilson
- Durée: 10 h et 16 min
- Date de publication: 2011-01-10
- Langue: Anglais
- This book is a tool kit for how to do things right, providing its listeners with the skills to make deep and fundamental changes in how companies do their work....
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Prix courant: 26,83$ ou 1 crédit
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Summary of Measure What Matters
- How Google, Bono, and the Gates Foundation Rock the World with OKRs by John Doerr: Key Takeaways & Analysis Included
- Auteur(s): Ninja Reads
- Narrateur(s): Ninja Reads
- Durée: 41 min
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In a quick, easy listen, you can take the main principles from Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs! John Doerr spells out the recipe for efficiency in corporations by using objectives and key results. A seasoned pro, Doerr traces on his history with OKRs and uses several examples from case studies by people who have implemented his system of utilizing OKRs.
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Summary of Measure What Matters
- How Google, Bono, and the Gates Foundation Rock the World with OKRs by John Doerr: Key Takeaways & Analysis Included
- Narrateur(s): Ninja Reads
- Durée: 41 min
- Date de publication: 2020-02-03
- Langue: Anglais
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In a quick, easy listen, you can take the main principles from Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs! John Doerr spells out the recipe for efficiency in corporations by using objectives and key results....
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Prix courant: 5,00$ ou 1 crédit
Prix réduit: 5,00$ ou 1 crédit
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The Ministry of Common Sense
- How to Eliminate Bureaucratic Red Tape, Bad Excuses, and Corporate BS
- Auteur(s): Martin Lindstrom
- Narrateur(s): Robert Fass
- Durée: 7 h et 16 min
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A humorous yet practical five-step guide to ridding ourselves - and our companies - of the bureaucratic bottlenecks and red tape that plague every office.
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The Ministry of Common Sense
- How to Eliminate Bureaucratic Red Tape, Bad Excuses, and Corporate BS
- Narrateur(s): Robert Fass
- Durée: 7 h et 16 min
- Date de publication: 2021-01-19
- Langue: Anglais
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A humorous yet practical five-step guide to ridding ourselves - and our companies - of the bureaucratic bottlenecks and red tape that plague every office....
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Prix courant: 25,63$ ou 1 crédit
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The Age of Agile
- How Smart Companies Are Transforming the Way Work Gets Done
- Auteur(s): Stephen Denning
- Narrateur(s): Tom Parks
- Durée: 10 h et 4 min
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An unstoppable business revolution is under way - and it is Agile. Companies that embrace Agile Management learn to connect everyone and everything...all the time. They can deliver instant, intimate, frictionless value on a large scale.
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soap box
- Écrit par AndrewJ le 2022-05-10
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The Age of Agile
- How Smart Companies Are Transforming the Way Work Gets Done
- Narrateur(s): Tom Parks
- Durée: 10 h et 4 min
- Date de publication: 2018-02-28
- Langue: Anglais
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An unstoppable business revolution is under way - and it is Agile. Companies that embrace Agile Management learn to connect everyone and everything...all the time....
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Prix courant: 32,00$ ou 1 crédit
Prix réduit: 32,00$ ou 1 crédit
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The Change Cycle
- How People Can Survive and Thrive in Organizational Change
- Auteur(s): Ann Salerno, Lillie Brock
- Narrateur(s): Caroline Miller
- Durée: 4 h et 8 min
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The Change Cycle offers a tested, six-stage approach for successfully navigating common work-life transitions so that you not only get through them but emerge stronger and better able to face the next challenge.
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The Change Cycle
- How People Can Survive and Thrive in Organizational Change
- Narrateur(s): Caroline Miller
- Durée: 4 h et 8 min
- Date de publication: 2013-02-07
- Langue: Anglais
- The Change Cycle offers a tested, six-stage approach for successfully navigating common work-life transitions so that you not only get through them but emerge stronger and better able to face the next challenge....
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Prix courant: 19,78$ ou 1 crédit
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The Silo Effect
- The Peril of Expertise and the Promise of Breaking Down Barriers
- Auteur(s): Gillian Tett
- Narrateur(s): Fiona Hardingham
- Durée: 10 h et 6 min
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From award-winning columnist and journalist Gillian Tett comes a brilliant examination of how our tendency to create functional departments - silos - hinders our work and how some people and organizations can break those silos down to unleash innovation.
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The Silo Effect
- The Peril of Expertise and the Promise of Breaking Down Barriers
- Narrateur(s): Fiona Hardingham
- Durée: 10 h et 6 min
- Date de publication: 2015-09-01
- Langue: Anglais
- From award-winning columnist and journalist Gillian Tett comes a brilliant examination of how our tendency to create functional departments - silos - hinders our work....
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Prix courant: 25,24$ ou 1 crédit
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The Engagement Game
- Why Your Workplace Culture Should Look More Like a Video Game (Ignite Reads)
- Auteur(s): Jamie Madigan
- Narrateur(s): Neil Shah
- Durée: 1 h et 55 min
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Gamer and commentator Jamie Madigan's fresh and pertinent new book shows how business leaders can promote a culture of productivity and innovation using gaming techniques and psychology. Just as games teach players to navigate a virtual "world", bosses teach employees to navigate the workplace by solving problems, cooperating with colleagues, and setting long-term goals. The application of video games has the potential to eliminate dreary offices in favor of more stimulating - and ultimately, more profitable - work environments. Look no further to level up your team!
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The Engagement Game
- Why Your Workplace Culture Should Look More Like a Video Game (Ignite Reads)
- Narrateur(s): Neil Shah
- Durée: 1 h et 55 min
- Date de publication: 2021-02-23
- Langue: Anglais
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Gamer and commentator Jamie Madigan's fresh and pertinent new book shows how business leaders can promote a culture of productivity and innovation using gaming techniques and psychology....
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Prix courant: 14,57$ ou 1 crédit
Prix réduit: 14,57$ ou 1 crédit
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The Ten Faces of Innovation
- Auteur(s): Tom Kelley, Jonathan Littman
- Narrateur(s): Stow Lovejoy
- Durée: 8 h et 49 min
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Tom Kelley, author of The Art of Innovation and the general manager of IDEO, the world-famous design firm, illuminates the strategies IDEO used to beat the devil's advocate and drive creativity throughout the organization.
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The Ten Faces of Innovation
- Narrateur(s): Stow Lovejoy
- Durée: 8 h et 49 min
- Date de publication: 2006-07-13
- Langue: Anglais
- The Ten Faces of Innovation is an extraordinary guide to nurturing and sustaining a culture of continuous innovation and renewal....
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Prix courant: 31,26$ ou 1 crédit
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Collaborative Intelligence
- Thinking with People Who Think Differently
- Auteur(s): Dawna Markova, Angie McArthur
- Narrateur(s): Ellen Archer
- Durée: 8 h et 47 min
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Collaborative intelligence, or CQ, is a measure of our ability to think with others on behalf of what matters to us all. It is emerging as a new professional currency at a time when the way we think, interact, and innovate is shifting. In the past, "market share" companies ruled by hierarchy and top-down leadership. Today, the new market leaders are "mind share" companies, where influence is more important than power, and success relies on collaboration and the ability to inspire.
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Collaborative Intelligence
- Thinking with People Who Think Differently
- Narrateur(s): Ellen Archer
- Durée: 8 h et 47 min
- Date de publication: 2015-08-11
- Langue: Anglais
- Collaborative intelligence, or CQ, is a measure of our ability to think with others on behalf of what matters to us all. It is emerging as a new professional currency....
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Prix courant: 20,40$ ou 1 crédit
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The Genius of Opposites: How Introverts and Extroverts Achieve Extraordinary Results Together
- Auteur(s): Jennifer B. Kahnweiler PhD
- Narrateur(s): Tiffany Williams
- Durée: 2 h et 39 min
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Jennifer Kahnweiler offers a five-step process that will enable introverts and extroverts to work together harmoniously and achieve more than they ever could on their own. The process can be precarious. The key, Kahnweiler says, is to remember that these relationships are most successful when opposites stop emphasizing their differences and use approaches that focus them both on moving toward results.
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The Genius of Opposites: How Introverts and Extroverts Achieve Extraordinary Results Together
- Narrateur(s): Tiffany Williams
- Durée: 2 h et 39 min
- Date de publication: 2015-08-05
- Langue: Anglais
- Jennifer Kahnweiler offers a five-step process that will enable introverts and extroverts to work together harmoniously and achieve more than they ever could on their own....
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Prix courant: 16,11$ ou 1 crédit
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Lessons from the Hanoi Hilton
- Six Characteristics of High-Performance Teams
- Auteur(s): Peter Fretwell, Taylor Baldwin Kiland
- Narrateur(s): Kevin T. Collins
- Durée: 5 h et 41 min
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Why were the American POWs imprisoned at the Hanoi Hilton so resilient in captivity and so successful in their subsequent careers? This book presents six principles practiced within the POW organizational culture that can be used to develop high-performance teams everywhere. The authors offer examples from both the POWs’ time in captivity and their later professional lives that identify, in real-life situations, the characteristics necessary for sustainable, high-performance teamwork.
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Lessons from the Hanoi Hilton
- Six Characteristics of High-Performance Teams
- Narrateur(s): Kevin T. Collins
- Durée: 5 h et 41 min
- Date de publication: 2013-10-21
- Langue: Anglais
- This book presents six principles practiced within the POW organizational culture that can be used to develop high-performance teams everywhere....
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Prix courant: 23,75$ ou 1 crédit
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Lead. Care. Win.
- Auteur(s): Dan Pontefract
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
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When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one.
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What we need right now!!
- Écrit par David Doyle le 2023-04-04
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Lead. Care. Win.
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
- Date de publication: 2020-11-07
- Langue: Anglais
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When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one....
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Prix courant: 20,20$ ou 1 crédit
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Red Team
- How to Succeed by Thinking Like the Enemy
- Auteur(s): Micah Zenko
- Narrateur(s): Christopher Lane
- Durée: 11 h et 2 min
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Red teaming. It is a practice as old as the Devil's Advocate, the 11th-century Vatican official charged with discrediting candidates for sainthood. Today, red teams - comprised primarily of fearless skeptics and those assuming the role of saboteurs who seek to better understand the interests, intentions, and capabilities of institutions or potential competitors - are used widely in both the public and private sector.
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Red Team
- How to Succeed by Thinking Like the Enemy
- Narrateur(s): Christopher Lane
- Durée: 11 h et 2 min
- Date de publication: 2015-11-03
- Langue: Anglais
- Red teaming. It is a practice as old as the Devil's Advocate, the 11th-century Vatican official charged with discrediting candidates for sainthood....
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