Workplace Management
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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Power
- Why Some People Have It—and Others Don't
- Auteur(s): Jeffrey Pfeffer
- Narrateur(s): Rick Adamson
- Durée: 8 h et 4 min
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Some people have it, and others don’t. Jeffrey Pfeffer explores why in Power. One of the greatest minds in management theory and author or co-author of thirteen books, including the seminal business-school text Managing With Power, Jeffrey Pfeffer shows listeners how to succeed and wield power in the real world.
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I was a little unprepared for this book
- Écrit par Andrew le 2022-11-12
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Power
- Why Some People Have It—and Others Don't
- Narrateur(s): Rick Adamson
- Durée: 8 h et 4 min
- Date de publication: 2020-09-29
- Langue: Anglais
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Some people have it, and others don’t. Jeffrey Pfeffer explores why in Power. One of the greatest minds in management theory and author or co-author of thirteen books, Jeffrey Pfeffer shows listeners how to succeed and wield power in the real world....
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Prix courant: 27,96$ ou 1 crédit
Prix réduit: 27,96$ ou 1 crédit
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Be the Boss Everyone Wants to Work For
- A Guide for New Leaders
- Auteur(s): William A. Gentry Ph.D.
- Narrateur(s): Tom Dheere
- Durée: 4 h et 51 min
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Filled with practical advice and lessons, and backed by extensive research by Gentry and others, this book lays out the art, science, and practice behind learning and leading as a first time manager. Through first-hand accounts, stories, and other examples drawn from the experiences of first-time managers - including Gentry's own story of recently become a first-time manager himself - the book's practical, actionable content helps readers flip the old script, and write and live their new script.
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Annoying
- Écrit par joanna foote le 2023-10-28
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Be the Boss Everyone Wants to Work For
- A Guide for New Leaders
- Narrateur(s): Tom Dheere
- Durée: 4 h et 51 min
- Date de publication: 2016-07-29
- Langue: Anglais
- Filled with practical advice and lessons, and backed by extensive research by Gentry and others, this book lays out the art, science, and practice behind learning and leading as a first time manager....
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Prix courant: 20,15$ ou 1 crédit
Prix réduit: 20,15$ ou 1 crédit
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The Five Roles of a Master Herder
- A Revolutionary Model for Socially Intelligent Leadership
- Auteur(s): Linda Kohanov
- Narrateur(s): Teri Schnaubelt
- Durée: 7 h et 20 min
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Linda Kohanov, author of the bestselling The Tao of Equus, pioneered a deep understanding of "the way of the horse," including the extraordinary nonverbal communication of skilled riders and the collaborative power of "herding cultures" through the centuries. She has adapted this profound, time-tested approach to modern life and the organizations in which top-down management hierarchies have become obsolete.
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The Five Roles of a Master Herder
- A Revolutionary Model for Socially Intelligent Leadership
- Narrateur(s): Teri Schnaubelt
- Durée: 7 h et 20 min
- Date de publication: 2016-07-12
- Langue: Anglais
- Linda Kohanov, author of the bestselling The Tao of Equus, pioneered a deep understanding of "the way of the horse," including the extraordinary nonverbal communication of skilled riders....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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The Responsible Company
- What We've Learned from Patagonia's First 40 Years
- Auteur(s): Yvon Chouinard, Vincent Stanley
- Narrateur(s): Walter Dixon
- Durée: 2 h et 53 min
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Patagonia, named by Fortune in 2007 as the coolest company on the planet, has earned a reputation as much for its ground-breaking environmental and social practices as for the quality of its clothes. In this exceptionally frank account, Chouinard and Stanley recount how the company and its culture gained the confidence, by step and misstep, to make its work progressively more responsible, and to ultimately share its discoveries with companies as large as Wal-Mart or as small as the corner bakery.
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The Responsible Company
- What We've Learned from Patagonia's First 40 Years
- Narrateur(s): Walter Dixon
- Durée: 2 h et 53 min
- Date de publication: 2019-07-30
- Langue: Anglais
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In this exceptionally frank account, Chouinard and Stanley recount how Patagonia and its culture gained the confidence, by step and misstep, to make its work progressively more responsible, and to ultimately share its discoveries with other companies, large and small....
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Prix courant: 10,01$ ou 1 crédit
Prix réduit: 10,01$ ou 1 crédit
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The Circle Way: A Leader in Every Chair
- Auteur(s): Christina Baldwin
- Narrateur(s): Rebecca Rogers
- Durée: 9 h et 11 min
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As organizations of all kinds move increasingly toward shared and rotating leadership, they are calling on the circle model to form sustainable teams and adopt circle-driven group processes such as World Caf, Open Space, and Art of Hosting. Meetings in the round have become the preferred tool for moving individual commitment into group action. This book lays out the structure of circle conversation, based on the original work of the co-authors who have studied and standardized the essential elements that constitute circle practice.
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Excellent to get a circle going smoothly
- Écrit par John Freebury le 2023-07-10
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The Circle Way: A Leader in Every Chair
- Narrateur(s): Rebecca Rogers
- Durée: 9 h et 11 min
- Date de publication: 2010-09-10
- Langue: Anglais
- All modern group processes that are open to collaboration or to flattening the hierarchy are based in some way on circle practices....
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Prix courant: 31,26$ ou 1 crédit
Prix réduit: 31,26$ ou 1 crédit
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Managing in the Gray
- Five Timeless Questions for Resolving Your Toughest Problems at Work
- Auteur(s): Joseph L. Badaracco Jr.
- Narrateur(s): Daniel Henning
- Durée: 4 h et 36 min
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Every manager makes tough calls - it comes with the job. And the hardest decisions are the "gray areas" - situations where you and your team have worked hard to find an answer, you've done the best analysis you can, and you still don't know what to do. But you have to make a decision. In Managing in the Gray, Joseph Badaracco offers a powerful, practical, and even radical way to resolve these problems.
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Managing in the Gray
- Five Timeless Questions for Resolving Your Toughest Problems at Work
- Narrateur(s): Daniel Henning
- Durée: 4 h et 36 min
- Date de publication: 2020-09-29
- Langue: Anglais
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Every manager makes tough calls - it comes with the job. And the hardest decisions are the "gray areas" - situations where you and your team have worked hard to find an answer, you've done the best analysis you can, and you still don't know what to do....
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Prix courant: 14,47$ ou 1 crédit
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The Five Temptations of a CEO
- A Leadership Fable
- Auteur(s): Patrick Lencioni
- Narrateur(s): Patrick Lencioni
- Durée: 1 h et 30 min
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Young, ambitious, and overwhelmed, Andrew O'Brien personifies a part of every leader as he wanders in search of the elusive silver bullet that will propel him to success. He happens upon an unlikely guide who distills the seemingly infinite list of leadership perils into the five temptations of a CEO. In an intense and often combative exchange, the two debate fundamental issues faced by all leaders, issues involving personal integrity and effectiveness in the ongoing struggle for success.
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Lencioni nails it!
- Écrit par JK Weening Family le 2022-10-10
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The Five Temptations of a CEO
- A Leadership Fable
- Narrateur(s): Patrick Lencioni
- Durée: 1 h et 30 min
- Date de publication: 2006-03-08
- Langue: Anglais
- In this stunning business fiction debut, Patrick Lencioni delivers a powerful wake-up call to all of us who dare to lead....
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Prix courant: 7,72$ ou 1 crédit
Prix réduit: 7,72$ ou 1 crédit
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People
- Dare to Build an Intentional Culture (The EOS Mastery Series)
- Auteur(s): Mark O'Donnell, Kelly Knight, CJ DuBe'
- Narrateur(s): Gabra Zackman
- Durée: 4 h et 44 min
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The second installment of the Traction Library's EOS Mastery Series, People gives listeners all the tools they need to create a thriving workplace culture and shows why it's an absolutely essential part of any successful business.
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People
- Dare to Build an Intentional Culture (The EOS Mastery Series)
- Narrateur(s): Gabra Zackman
- Durée: 4 h et 44 min
- Date de publication: 2024-04-02
- Langue: Anglais
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The second installment of the Traction Library's EOS Mastery Series, People gives listeners all the tools they need to create a thriving workplace culture and shows why it's an absolutely essential part of any successful business.
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Prix courant: 33,98$ ou 1 crédit
Prix réduit: 33,98$ ou 1 crédit
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Restoring Sanity
- Practices to Awaken Generosity, Creativity, and Kindness in Ourselves and Our Organizations
- Auteur(s): Margaret J. Wheatley
- Narrateur(s): Margaret J. Wheatley
- Durée: 3 h et 27 min
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From fifty years working with leaders globally, I state with full confidence that leadership has never been more difficult. The perfect storm is here, created by the coalescence of climate and human-created catastrophes. As leaders dedicated to serving the causes and people we treasure, confronted by this unrelenting tsunami, what are we to do?
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Restoring Sanity
- Practices to Awaken Generosity, Creativity, and Kindness in Ourselves and Our Organizations
- Narrateur(s): Margaret J. Wheatley
- Durée: 3 h et 27 min
- Date de publication: 2024-10-15
- Langue: Anglais
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From fifty years working with leaders globally, I state with full confidence that leadership has never been more difficult. The perfect storm is here, created by the coalescence of climate and human-created catastrophes.
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Prix courant: 13,15$ ou 1 crédit
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The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- Auteur(s): Trevor Throness
- Narrateur(s): Tom Parks
- Durée: 5 h et 41 min
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People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
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top 100 business books of all time
- Écrit par Colter le 2019-08-13
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The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- Narrateur(s): Tom Parks
- Durée: 5 h et 41 min
- Date de publication: 2017-08-01
- Langue: Anglais
- People are the problem. They're always the problem....
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Prix courant: 26,00$ ou 1 crédit
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Manifesto for a Moral Revolution
- Practices to Build a Better World
- Auteur(s): Jacqueline Novogratz
- Narrateur(s): Jacqueline Novogratz
- Durée: 8 h et 22 min
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In 2001, when Jacqueline Novogratz founded Acumen, a global community of socially and environmentally responsible partners dedicated to changing the way the world tackles poverty, few had heard of impact investing - Acumen’s practice of “doing well by doing good”. Nineteen years later, there’s been a seismic shift in how corporate boards and other stakeholders evaluate businesses: Impact investment is not only morally defensible, but now also economically advantageous, even necessary.
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A must read for all those who aspire to make a difference!
- Écrit par Thomas S le 2022-07-21
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Manifesto for a Moral Revolution
- Practices to Build a Better World
- Narrateur(s): Jacqueline Novogratz
- Durée: 8 h et 22 min
- Date de publication: 2020-05-05
- Langue: Anglais
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Jacqueline Novogratz, author of the New York Times best seller The Blue Sweater and founder and CEO of Acumen, shares an original shortlist of essential leadership tools for the 21st century....
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Prix courant: 19,42$ ou 1 crédit
Prix réduit: 19,42$ ou 1 crédit
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Partnering
- Forge the Deep Connections That Make Great Things Happen
- Auteur(s): Jean Oelwang
- Narrateur(s): Jean Oelwang
- Durée: 7 h et 19 min
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Our individualistic society has created an environment of fear, division, and domination, which has crushed our ability to relate meaningfully to each other and diminished our capacity to innovate and collaborate. Jean Oelwang, president and founding CEO of Virgin Unite, has been on a decade-long exploration to find out how to nurture relationships with depth and purpose. Deep connections shape who we are and have a profound ripple effect on everything we do, supporting us to achieve more, withstand anything, and amplify impact.
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Partnering
- Forge the Deep Connections That Make Great Things Happen
- Narrateur(s): Jean Oelwang
- Durée: 7 h et 19 min
- Date de publication: 2022-03-08
- Langue: Anglais
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Our individualistic society has created an environment of fear, division, and domination, which has crushed our ability to relate meaningfully to each other and diminished our capacity to innovate and collaborate....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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Connected Capitalism
- How Jewish Wisdom Can Transform Work
- Auteur(s): David Weitzner
- Narrateur(s): David Weitzner
- Durée: 9 h et 29 min
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What should our post-COVID work world look like? In Connected Capitalism, David Weitzner shows us how to draw from the classic teachings of Judaism in order to positively transform our workplaces and our working lives. He outlines a philosophy that will empower the disenchanted to build a stable future in a world of crony capitalism, global pandemics, racial injustice, and social disconnect. Weitzner, a professor of management who chooses to look beyond management and mindfulness, envisions a workplace based on the ancient Jewish practices of mitzvah.
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A different book
- Écrit par Amazon Customer le 2024-04-14
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Connected Capitalism
- How Jewish Wisdom Can Transform Work
- Narrateur(s): David Weitzner
- Durée: 9 h et 29 min
- Date de publication: 2021-04-13
- Langue: Anglais
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In our present state of disconnect and loss, Connected Capitalism offers us a deeper and more satisfying approach to both work and life - one that is rooted in relationships, trust, forgiveness, and empathy....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Auteur(s): Doug Lipp
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
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In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
- Date de publication: 2021-07-23
- Langue: Anglais
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Leadership lessons from the iconic brand you can use to drive Disney-style success....
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Prix courant: 19,01$ ou 1 crédit
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McKinsey Mind
- Auteur(s): Ethan M. Rasiel, Paul N. Friga
- Narrateur(s): Marc Cashman
- Durée: 5 h et 13 min
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McKinsey & Company is the most respected and most secretive consulting firm in the world, and business readers just can't seem to get enough of all things McKinsey. Now, hot on the heels of his acclaimed international best seller The McKinsey Way, Ethan Rasiel brings listeners a powerful new guide to putting McKinsey concepts and skills into action: The McKinsey Mind. It explains, step-by-step, how to use McKinsey tools, techniques, and strategies to solve an array of core business problems and to make any business venture more successful.
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A book about how to uncover the truth, and communicate it
- Écrit par Utilisateur anonyme le 2023-04-23
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McKinsey Mind
- Narrateur(s): Marc Cashman
- Durée: 5 h et 13 min
- Date de publication: 2021-08-07
- Langue: Anglais
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Hot on the heels of his acclaimed international best seller The McKinsey Way, Ethan Rasiel brings listeners a powerful new guide to putting McKinsey concepts and skills into action: The McKinsey Mind....
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Prix courant: 22,26$ ou 1 crédit
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Organizational Culture and Leadership, Fifth Edition
- Auteur(s): Edgar H. Schein, Peter Schein
- Narrateur(s): Noah Michael Levine
- Durée: 12 h et 34 min
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Organizational Culture and Leadership is the classic reference for managers and students seeking a deeper understanding of the inter-relationship of organizational culture dynamics and leadership. Author Edgar Schein is the 'father' of organizational culture, world-renowned for his expertise and research in the field; in this book, he analyzes and illustrates through cases the abstract concept of culture and shows its importance to the management of organizational change.
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Organizational Culture and Leadership, Fifth Edition
- Narrateur(s): Noah Michael Levine
- Durée: 12 h et 34 min
- Date de publication: 2017-04-10
- Langue: Anglais
- This is the classic reference book for managers and students seeking a deeper understanding of the inter-relationship of organizational culture dynamics and leadership....
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Prix courant: 31,26$ ou 1 crédit
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Pour Your Heart into It
- How Starbucks Built a Company One Cup at a Time
- Auteur(s): Howard Schultz, Dori Jones Yang
- Narrateur(s): Eric Conger
- Durée: 2 h et 55 min
- Version abrégée
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The success of Starbucks is one of the most remarkable business stories in decades. Since 1987, the coffee merchant has grown from a single retail store on Seattle's waterfront to a company with more than 1,000 stores nationwide and a new one opening somewhere every business day. According to Fortune magazine, Starbucks "has changed everything...from our tastes to our language to the face of Main Street."
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Enjoyed this read
- Écrit par Amazon Customer le 2019-07-02
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Pour Your Heart into It
- How Starbucks Built a Company One Cup at a Time
- Narrateur(s): Eric Conger
- Durée: 2 h et 55 min
- Date de publication: 2007-07-16
- Langue: Anglais
- The success of Starbucks is one of the most remarkable business stories in decades....
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Prix courant: 13,22$ ou 1 crédit
Prix réduit: 13,22$ ou 1 crédit
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Understanding Organizations...Finally!
- Structuring in Sevens
- Auteur(s): Henry Mintzberg
- Narrateur(s): Wayne Shepherd
- Durée: 6 h et 19 min
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Histoire
Human beings have been organizing to accomplish work for as long as we’ve existed. So why is organizational behavior still so elusive and mysterious? In this book, one of the greatest scholars in his field reframes his career’s work around the seven forces that drive all organizations. Mintzberg identifies them as efficiency, proficiency, consolidation, collaboration, culture, division, and conflict.
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Where is the accompanying PDF MATERIAL?
- Écrit par Jacob Boczkowski le 2023-08-20
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Understanding Organizations...Finally!
- Structuring in Sevens
- Narrateur(s): Wayne Shepherd
- Durée: 6 h et 19 min
- Date de publication: 2023-01-19
- Langue: Anglais
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Human beings have been organizing to accomplish work for as long as we’ve existed. So why is organizational behavior still so elusive and mysterious? In this book, one of the greatest scholars in his field reframes his career’s work around the seven forces that drive organizations....
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Leading the Unleadable
- How to Manage Mavericks, Cynics, Divas, and Other Difficult People
- Auteur(s): Alan Willett
- Narrateur(s): Tom Parks
- Durée: 5 h et 51 min
- Version intégrale
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Au global
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Performance
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Histoire
Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors.
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Leading the Unleadable
- How to Manage Mavericks, Cynics, Divas, and Other Difficult People
- Narrateur(s): Tom Parks
- Durée: 5 h et 51 min
- Date de publication: 2016-11-29
- Langue: Anglais
- Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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