Workplace Management
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Version intégrale
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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The Five Roles of a Master Herder
- A Revolutionary Model for Socially Intelligent Leadership
- Auteur(s): Linda Kohanov
- Narrateur(s): Teri Schnaubelt
- Durée: 7 h et 20 min
- Version intégrale
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Linda Kohanov, author of the bestselling The Tao of Equus, pioneered a deep understanding of "the way of the horse," including the extraordinary nonverbal communication of skilled riders and the collaborative power of "herding cultures" through the centuries. She has adapted this profound, time-tested approach to modern life and the organizations in which top-down management hierarchies have become obsolete.
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The Five Roles of a Master Herder
- A Revolutionary Model for Socially Intelligent Leadership
- Narrateur(s): Teri Schnaubelt
- Durée: 7 h et 20 min
- Date de publication: 2016-07-12
- Langue: Anglais
- Linda Kohanov, author of the bestselling The Tao of Equus, pioneered a deep understanding of "the way of the horse," including the extraordinary nonverbal communication of skilled riders....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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Silos, Politics, and Turf Wars
- Auteur(s): Patrick Lencioni
- Narrateur(s): Eric Conger
- Durée: 3 h et 34 min
- Version intégrale
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"Silos" are organizations' vertical structures—but the word has become synonymous with barriers to workplace effectiveness and connotes deep political infighting. Silos devastate organizations, kill productivity, push good people out the door, and jeopardize the achievement of corporate goals. They cause stress, exasperation, and disappointment by forcing employees to fight bloody, unwinnable battles with people who should be teammates.
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Compelling but flawed...
- Écrit par Utilisateur anonyme le 2019-04-11
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Silos, Politics, and Turf Wars
- Narrateur(s): Eric Conger
- Durée: 3 h et 34 min
- Date de publication: 2006-02-15
- Langue: Anglais
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"Silos" are organizations' vertical structures—but the word has become synonymous with barriers to workplace effectiveness and connotes deep political infighting....
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Prix courant: 10,67$ ou 1 crédit
Prix réduit: 10,67$ ou 1 crédit
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The Fifth Discipline
- The Art and Practice of the Learning Organization
- Auteur(s): Peter M. Senge
- Narrateur(s): Peter M. Senge
- Durée: 4 h et 18 min
- Version abrégée
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Peter Senge's groundbreaking ideas on building organizations have made him a household name among corporate managers. His theories help businesses to clarify their goals, to defy the odds, to more clearly understand threats, and to recognize new opportunities. He introduces managers to a new source of competitive advantage, and offers a marvelously empowering approach to work.
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great book, still very relevant
- Écrit par Utilisateur anonyme le 2018-12-13
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The Fifth Discipline
- The Art and Practice of the Learning Organization
- Narrateur(s): Peter M. Senge
- Durée: 4 h et 18 min
- Date de publication: 2002-03-08
- Langue: Anglais
- Peter Senge's groundbreaking ideas on building organizations have made him a household name among corporate managers...
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Prix courant: 17,46$ ou 1 crédit
Prix réduit: 17,46$ ou 1 crédit
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WorkInspired
- How to Build an Organization Where Everyone Loves to Work
- Auteur(s): Aron Ain
- Narrateur(s): Aron Ain, Tom Parks
- Durée: 7 h et 29 min
- Version intégrale
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Imagine a company where everyone loves to work, where employees feel not just "satisfied" but truly cared for, respected, and energized. Think of the impact this would have on recruitment, retention, customer satisfaction, innovation, and overall performance. Aron Ain, the award-winning CEO of Kronos, a global provider of workforce management and human capital management cloud solutions, believes that anything is possible when people are inspired.
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WorkInspired
- How to Build an Organization Where Everyone Loves to Work
- Narrateur(s): Aron Ain, Tom Parks
- Durée: 7 h et 29 min
- Date de publication: 2019-09-10
- Langue: Anglais
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A "Highest Rated CEO" who has transformed his organization into a billion-dollar company and a "Top Place to Work" shows leaders how truly prioritizing employees isn't just good for employees - it's good for business....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Accountable Leaders
- Inspire a Culture Where Everyone Steps Up, Takes Ownership, and Delivers Results
- Auteur(s): Vince Molinaro
- Narrateur(s): Mike Lenz
- Durée: 7 h et 34 min
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Performance
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Leadership accountability is a major issue in organizations around the globe. Research has shown that teams and individual employees are overwhelmingly dissatisfied with the degree of accountability demonstrated by their leaders. Effective teams need responsible and accountable leaders - the solution seems simple. Yet, thousands of businesses are struggling with mediocre performance and widening gaps in leadership.
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Accountable Leaders
- Inspire a Culture Where Everyone Steps Up, Takes Ownership, and Delivers Results
- Narrateur(s): Mike Lenz
- Durée: 7 h et 34 min
- Date de publication: 2020-06-09
- Langue: Anglais
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Leadership accountability is a major issue in organizations around the globe. Research has shown that teams and individual employees are overwhelmingly dissatisfied with the degree of accountability demonstrated by their leaders....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Rising Above a Toxic Workplace
- Taking Care of Yourself in an Unhealthy Environment
- Auteur(s): Gary Chapman, Paul White, Harold Myra
- Narrateur(s): Wes Bleed
- Durée: 4 h et 9 min
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In Rising Above a Toxic Workplace, you'll learn how to endure, cope, or quit if necessary. Drawing from authentic - sometimes horrific - real-life stories, authors Gary Chapman, Paul White, and Harold Myra blend their expertise to give you practical guidance, empowering insight, and realistic hope. You'll discover: how workplaces can become unhealthy and how to avoid getting wounded; what drives toxic leaders and why they are so damaging to those around them.
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Rising Above a Toxic Workplace
- Taking Care of Yourself in an Unhealthy Environment
- Narrateur(s): Wes Bleed
- Durée: 4 h et 9 min
- Date de publication: 2014-12-28
- Langue: Anglais
- In Rising Above a Toxic Workplace, you'll learn how to endure, cope, or quit if necessary....
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Prix courant: 25,24$ ou 1 crédit
Prix réduit: 25,24$ ou 1 crédit
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Unstoppable Teams
- The Four Essential Actions of High-Performance Leadership
- Auteur(s): Alden Mills
- Narrateur(s): David Marantz
- Durée: 5 h et 23 min
- Version intégrale
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Unstoppable Teams show managers at every level, at both large and small organizations, including private, public, and nonprofit, how to inspire, motivate, and lead the people around them.
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Unstoppable Teams
- The Four Essential Actions of High-Performance Leadership
- Narrateur(s): David Marantz
- Durée: 5 h et 23 min
- Date de publication: 2019-03-26
- Langue: Anglais
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Unstoppable Teams show managers at every level, at both large and small organizations, including private, public, and nonprofit, how to inspire, motivate, and lead the people around them....
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Prix courant: 24,46$ ou 1 crédit
Prix réduit: 24,46$ ou 1 crédit
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How Google Works
- Auteur(s): Eric Schmidt, Jonathan Rosenberg, Alan Eagle
- Narrateur(s): Holter Graham, Jonathan Rosenberg
- Durée: 9 h et 47 min
- Version intégrale
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Google Executive Chairman and ex-CEO Eric Schmidt and former SVP of Products Jonathan Rosenberg came to Google over a decade ago as proven technology executives. At the time, the company was already well-known for doing things differently, reflecting the visionary - and frequently contrarian - principles of founders Larry Page and Sergey Brin. If Eric and Jonathan were going to succeed, they realized they would have to relearn everything they thought they knew about management and business.
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great book
- Écrit par Utilisateur anonyme le 2020-07-22
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How Google Works
- Narrateur(s): Holter Graham, Jonathan Rosenberg
- Durée: 9 h et 47 min
- Date de publication: 2014-09-23
- Langue: Anglais
- Google Executive Chairman and ex-CEO Eric Schmidt and former SVP of Products Jonathan Rosenberg came to Google over a decade ago as proven technology executives....
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Prix courant: 28,27$ ou 1 crédit
Prix réduit: 28,27$ ou 1 crédit
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The Athena Doctrine
- How Women (And the Men Who Think Like Them) Will Rule the Future
- Auteur(s): John Gerzema, Michael D'Antonio
- Narrateur(s): Jeff Woodman
- Durée: 9 h et 36 min
- Version intégrale
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Brought to life through real-world examples and backed by rigorous data, The Athena Doctrine shows how feminine traits are ascending - and bringing success to people and organizations around the world. By nurturing, listening, collaborating and sharing, women and men are solving problems, finding profits, and redefining success in every realm.
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The Athena Doctrine
- How Women (And the Men Who Think Like Them) Will Rule the Future
- Narrateur(s): Jeff Woodman
- Durée: 9 h et 36 min
- Date de publication: 2020-07-09
- Langue: Anglais
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How feminine values can solve our toughest problems and build a more prosperous future....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Smart Leadership
- Four Simple Choices to Scale Your Impact
- Auteur(s): Mark Miller
- Narrateur(s): Mark Miller
- Durée: 6 h et 57 min
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Have you ever wondered what it would take to be a better leader, or achieve your wildest dreams, or make a bigger difference in the world? The answer lies in the choices you make: about everything from how you spend your time to the way you view the world. Smart Leadership is the latest essential business title from internationally best-selling author of Win the Heart and Chess Not Checkers, Mark Miller. In this book, he shares the four research-based "smart choices" the best leaders make to scale their influence and results.
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Where's the Beef?
- Écrit par Utilisateur anonyme le 2023-04-18
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Smart Leadership
- Four Simple Choices to Scale Your Impact
- Narrateur(s): Mark Miller
- Durée: 6 h et 57 min
- Date de publication: 2022-02-15
- Langue: Anglais
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Smart Leadership is the latest essential business title from internationally best-selling author of Win the Heart and Chess Not Checkers. In this book, Miller shares the four research-based "smart choices" the best leaders make to scale their influence and results....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Remote
- Office Not Required
- Auteur(s): Jason Fried, David Heinemeier Hansson
- Narrateur(s): Rebecca Lowman
- Durée: 3 h et 22 min
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Does working from home—or anywhere else but the office—make sense? In Remote, Jason Fried and David Heinemeier Hansson, the founders of Basecamp, bring new insight to the hotly debated argument. While providing a complete overview of remote work’s challenges, Jason and David persuasively argue that, often, the advantages of working “off-site” far outweigh the drawbacks.
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General statements. Not detailed enough.
- Écrit par Utilisateur anonyme le 2020-04-29
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Remote
- Office Not Required
- Narrateur(s): Rebecca Lowman
- Durée: 3 h et 22 min
- Date de publication: 2013-10-29
- Langue: Anglais
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Does working from home—or anywhere else but the office—make sense? In Remote, Jason Fried and David Heinemeier Hansson, the founders of Basecamp, bring new insight to the hotly debated argument....
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Prix courant: 14,57$ ou 1 crédit
Prix réduit: 14,57$ ou 1 crédit
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Racial Justice
- The Insights You Need from Harvard Business Review (HBR Insights Series)
- Auteur(s): Harvard Business Review
- Narrateur(s): David Sadzin, Machelle Williams
- Durée: 2 h et 52 min
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In the wake of widespread anti-racism demonstrations across the world, many companies have spoken out forcefully. But now comes the real test-harnessing the energy of this moment to further and sustain change for the better. Racial Justice: The Insights You Need from Harvard Business Review will help you combat racism and bias throughout your company, revitalize your diversity and inclusion efforts, and lead the conversations necessary to bring your organization a step closer to racial equity.
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Racial Justice
- The Insights You Need from Harvard Business Review (HBR Insights Series)
- Narrateur(s): David Sadzin, Machelle Williams
- Série: HBR Insights Series
- Durée: 2 h et 52 min
- Date de publication: 2021-04-13
- Langue: Anglais
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In the wake of widespread anti-racism demonstrations across the world, many companies have spoken out forcefully. But now comes the real test-harnessing the energy of this moment to further and sustain change for the better....
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Prix courant: 12,24$ ou 1 crédit
Prix réduit: 12,24$ ou 1 crédit
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The Five Temptations of a CEO
- A Leadership Fable
- Auteur(s): Patrick Lencioni
- Narrateur(s): Patrick Lencioni
- Durée: 1 h et 30 min
- Version abrégée
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Young, ambitious, and overwhelmed, Andrew O'Brien personifies a part of every leader as he wanders in search of the elusive silver bullet that will propel him to success. He happens upon an unlikely guide who distills the seemingly infinite list of leadership perils into the five temptations of a CEO. In an intense and often combative exchange, the two debate fundamental issues faced by all leaders, issues involving personal integrity and effectiveness in the ongoing struggle for success.
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Lencioni nails it!
- Écrit par Utilisateur anonyme le 2022-10-10
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The Five Temptations of a CEO
- A Leadership Fable
- Narrateur(s): Patrick Lencioni
- Durée: 1 h et 30 min
- Date de publication: 2006-03-08
- Langue: Anglais
- In this stunning business fiction debut, Patrick Lencioni delivers a powerful wake-up call to all of us who dare to lead....
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Prix courant: 7,72$ ou 1 crédit
Prix réduit: 7,72$ ou 1 crédit
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One Year to an Organized Life
- From Your Closets to Your Finances, the Week-by-Week Guide to Getting Completely Organized for Good
- Auteur(s): Regina Leeds
- Narrateur(s): Regina Leeds
- Durée: 12 h et 45 min
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Who would you be if you felt at peace and had more time and money? An organized life enables you to have more freedom, less aggravation, better health, and to get more done. For nearly 20 years, Regina Leeds - named Best Organizer by Los Angeles magazine - has helped even the messiest turn their lives around. Anyone can get organized-she'll prove it to you!
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One Year to an Organized Life
- From Your Closets to Your Finances, the Week-by-Week Guide to Getting Completely Organized for Good
- Narrateur(s): Regina Leeds
- Durée: 12 h et 45 min
- Date de publication: 2012-04-23
- Langue: Anglais
- Who would you be if you felt at peace and had more time and money? An organized life enables you to have more freedom, less aggravation, better health, and to get more done.....
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Prix courant: 23,38$ ou 1 crédit
Prix réduit: 23,38$ ou 1 crédit
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The 25 Minute Meeting
- Half the Time, Double the Impact
- Auteur(s): Donna McGeorge
- Narrateur(s): Donna McGeorge
- Durée: 2 h et 33 min
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The 25 Minute Meeting goes beyond "cut to the chase" and shows you how to take back your work day with smarter planning and more productive action. Meetings have become a de facto way of working, and as they pile up and stretch to interminable lengths, they eat up our days and sink productivity - if they are poorly planned and run. Done well, meetings are short, sharp, productive affairs that provide critical time and space for the interactions that drive business forward.
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The 25 Minute Meeting
- Half the Time, Double the Impact
- Narrateur(s): Donna McGeorge
- Durée: 2 h et 33 min
- Date de publication: 2019-09-18
- Langue: Anglais
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The 25 Minute Meeting goes beyond "cut to the chase" and shows you how to take back your work day with smarter planning and more productive action. This book can help you reclaim your lost hours without sacrificing collaboration....
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Prix courant: 12,24$ ou 1 crédit
Prix réduit: 12,24$ ou 1 crédit
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Out of the Maze
- An A-Mazing Way to Get Unstuck
- Auteur(s): Spencer Johnson, Ken Blanchard - afterword
- Narrateur(s): Tony Roberts, Ken Blanchard
- Durée: 1 h et 22 min
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In his trademark storybook style that has won tens of millions of fans, Dr. Spencer Johnson once again uses a simple tale to reveal profound truths that can allow you to have less stress and enjoy more success and fulfillment. In Who Moved My Cheese?, two mouse-sized characters named Hem and Haw were faced with unexpected change when the Cheese they loved suddenly disappeared. Haw learned how to deal with that change by setting off in search of New Cheese. But Hem remained stuck where he was.
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The Badassery Sequel to... Who Moved My Cheese?
- Écrit par Utilisateur anonyme le 2019-11-14
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Out of the Maze
- An A-Mazing Way to Get Unstuck
- Narrateur(s): Tony Roberts, Ken Blanchard
- Série: Who Moved My Cheese?, Livre 2
- Durée: 1 h et 22 min
- Date de publication: 2018-11-13
- Langue: Anglais
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The long-awaited sequel to Who Moved My Cheese?, the beloved 28-million-copy best seller that became a worldwide sensation....
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Prix courant: 11,66$ ou 1 crédit
Prix réduit: 11,66$ ou 1 crédit
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The Essentials of Theory U: Core Principles and Applications
- Auteur(s): C. Otto Scharmer
- Narrateur(s): Wayne Shepherd
- Durée: 4 h et 27 min
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This book offers a concise, accessible guide to the key concepts and applications in Otto Scharmer's classic Theory U. Scharmer argues that our capacity to pay attention coshapes the world. What prevents us from attending to situations more effectively is that we aren't fully aware of that interior condition from which our attention and actions originate. Scharmer calls this lack of awareness our blind spot. He illuminates the blind spot in leadership today and offers hands-on methods to help change makers overcome it through the process, principles, and practices of Theory U.
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A Book on Awareness
- Écrit par Utilisateur anonyme le 2020-02-03
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The Essentials of Theory U: Core Principles and Applications
- Narrateur(s): Wayne Shepherd
- Durée: 4 h et 27 min
- Date de publication: 2018-04-12
- Langue: Anglais
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This book offers a concise, accessible guide to the key concepts and applications in Otto Scharmer's classic Theory U. Scharmer argues that our capacity to pay attention coshapes the world....
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Prix courant: 24,19$ ou 1 crédit
Prix réduit: 24,19$ ou 1 crédit
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Inclusion on Purpose
- An Intersectional Approach to Creating a Culture of Belonging at Work
- Auteur(s): Ruchika Tulshyan, Ijeoma Oluo - foreword
- Narrateur(s): Ruchika Tulshyan
- Durée: 8 h et 42 min
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Histoire
Few would disagree that inclusion is both the right thing to do and good for business. Then why are we so terrible at it? If we believe in the morality and the profitability of including people of diverse and underestimated backgrounds in the workplace, why don't we do it? Because, explains Ruchika Tulshyan in this eye-opening book, we don't realize that inclusion takes awareness, intention, and regular practice. Inclusion doesn't just happen; we have to work at it. Tulshyan presents inclusion best practices, showing how leaders and organizations can meaningfully promote inclusion.
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Very helpful in informing effective DEI work
- Écrit par Utilisateur anonyme le 2023-06-24
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Inclusion on Purpose
- An Intersectional Approach to Creating a Culture of Belonging at Work
- Narrateur(s): Ruchika Tulshyan
- Durée: 8 h et 42 min
- Date de publication: 2022-09-13
- Langue: Anglais
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If we believe in the morality and the profitability of including people of diverse and underestimated backgrounds in the workplace, why don't we do it? Because, explains Ruchika Tulshyan in this eye-opening book, we don't realize that inclusion takes awareness, intention, and practice....
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Prix courant: 22,26$ ou 1 crédit
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Power
- Why Some People Have It—and Others Don't
- Auteur(s): Jeffrey Pfeffer
- Narrateur(s): Rick Adamson
- Durée: 8 h et 4 min
- Version intégrale
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Au global
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Performance
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Histoire
Some people have it, and others don’t. Jeffrey Pfeffer explores why in Power. One of the greatest minds in management theory and author or co-author of thirteen books, including the seminal business-school text Managing With Power, Jeffrey Pfeffer shows listeners how to succeed and wield power in the real world.
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I was a little unprepared for this book
- Écrit par Utilisateur anonyme le 2022-11-12
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Power
- Why Some People Have It—and Others Don't
- Narrateur(s): Rick Adamson
- Durée: 8 h et 4 min
- Date de publication: 2020-09-29
- Langue: Anglais
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Some people have it, and others don’t. Jeffrey Pfeffer explores why in Power. One of the greatest minds in management theory and author or co-author of thirteen books, Jeffrey Pfeffer shows listeners how to succeed and wield power in the real world....
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Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
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Prix courant: 27,96$ ou 1 crédit
Prix réduit: 27,96$ ou 1 crédit
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