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Steady Work
- Narrated by: Mitzi Pirkey
- Length: 3 hrs and 31 mins
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Steady Work
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Publisher's Summary
Transforming front-line operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut, used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.
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