Natalie Oldfield, the author of "Trusted: The Proven Path to Customer Loyalty and Business Growth," joins hosts Scott Brandley and DJ Sprague in the essential components of building unbreakable customer trust. Natalie shares her expertise on why trust is the most valuable asset for eCommerce CEOs and executives aiming to improve their online reputation. She emphasizes that trust impacts every area of a business, from customer retention to revenue growth, and highlights three key strategies: showing your real self, being transparent through visual content, and leveraging genuine customer reviews to establish strong connections. In this episode, you'll learn: * How to build unbreakable customer trust through authenticity and social proof. * Practical strategies to boost retention, referrals, and revenue. * The critical role of real connections in creating loyal customers. Learn how you can apply these strategies to build meaningful relationships with your customers. Don’t miss out on the chance to boost your brand's credibility and become the go-to choice in your industry. Watch the full episode: Building Unbreakable Customer Trust with Natalie Oldfield https://youtu.be/RSX0b6EVsnc Get a copy! Trusted: The Proven Path to Customer Loyalty and Business Growth: https://www.amazon.com/Trusted-Proven-Customer-Loyalty-Business/dp/B0DFPQJKFQ Learn how to become a Reputation King with our free online reputation management handbook for ecommerce. Get yours now at https://www.reputationking.com/ Connect with us: Website: https://www.shopperapproved.com/ LinkedIn: https://www.linkedin.com/company/shopperapproved/ X: https://twitter.com/shopperapproved Facebook: https://www.facebook.com/shopperapproved/ Instagram: https://www.instagram.com/shopperapproved/ Scott Brandley is an expert in reviews, social proof, and behavioral design. He is the co-founder and CEO of Shopper Approved and Trust Guard, and has built over 40 different SaaS software products over his career. Connect with Scott Brandley: Linkedin: https://www.linkedin.com/in/scott-brandley/ Facebook: https://www.facebook.com/scottbrandley1/ Duane “DJ” Sprague is a conversion rate expert, a Certified Behavioral Design Coach by the Online Influence Institute, and a certified expert by the Behavioral Design Academy, the Mindworx Academy, and the Interaction Design Institute. He holds a master’s degree in Integrated Marketing Communication and has received the 1st Place Gold Award in a global integrated marketing competition. Duane is the CMO of Shopper Approved, where he works with thousands of eCommerce websites to improve their SEO and CRO. Connect with DJ Sprague: Linkedin: https://www.linkedin.com/in/duanesprague Natalie Oldfield is an expert in trust-based leadership, dedicated to helping businesses build unbreakable customer relationships. As an author, coach, and speaker, she has guided thousands of professionals to establish trust that drives customer loyalty, repeat business, and brand reputation. Named a Top Thought Leader in Trust five times, Natalie provides practical strategies that inspire real change. Her approach is not about surface-level fixes but about creating a lasting trust that transforms both teams and bottom lines. Join Natalie to learn how trust can be your most powerful business asset. Connect with Natalie Oldfield: Website: https://www.successthroughtrust.com/ LinkedIn: https://www.linkedin.com/in/nataliedoyleoldfield/
