MSP Unplugged

Auteur(s): Paco Lebron and Rick Smith
Écouter gratuitement

  • Résumé

  • This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.
    931230
    Voir plus Voir moins
Gestion et leadership Économie
Voir plus Voir moins
Épisodes
  • EP 262 Exploring AI-Driven Service Desk Solutions

    EP 262 Exploring AI-Driven Service Desk Solutions
    Feb 18 2025

    🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀

    In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before.

    💡 Key Takeaways:

    ✅ How AI is transforming the traditional service desk

    ✅ The benefits of AI-powered automation for MSPs

    ✅ How AI improves response times, efficiency, and scalability

    ✅ The challenges and limitations of AI-driven support

    ✅ Practical tools and solutions MSPs can implement today

    AI isn’t here to replace the human element in IT support—it’s here to enhance it! Join us as we discuss how AI can free up your technicians, improve customer experience, and help your MSP scale smarter.

    📢 What are your thoughts on AI in MSP operations? Drop a comment below and let’s discuss!

    Full Video Podcast Link: https://youtu.be/HZCi9Gb37rI

    ---------------------------------------------------

    Connect with us!

    ---------------------------------------------------

    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/
    Voir plus Voir moins
    47 min
  • EP 261 Cybersecurity Best Practices for Small Businesses

    EP 261 Cybersecurity Best Practices for Small Businesses
    Feb 11 2025
    In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. Key Takeaways:
    Why MSPs must adopt a security framework (NIST, CIS, etc.)
    The essential cybersecurity controls every small business needs
    How to educate clients and get buy-in for better security measures
    Tools and strategies to reduce risk and improve compliance As an MSP, it’s not just about fixing IT issues—it’s about proactively securing your clients' businesses. Tune in to learn how to build a stronger cybersecurity stack and offer better protection to your customers.

    Full Video Podcast Link: https://youtu.be/J-6FNRkBnwE

    ---------------------------------------------------

    Connect with us!

    ---------------------------------------------------

    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/
    Voir plus Voir moins
    51 min
  • EP 260 Navigating Industry Conferences: Maximizing ROI

    EP 260 Navigating Industry Conferences: Maximizing ROI
    Feb 4 2025

    Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging post-event opportunities. Whether you're a conference veteran or attending your first event, these tips will help you turn industry gatherings into real business growth.

    Full Video Podcast Link: https://youtu.be/aCqMXcZ6I1U

    ---------------------------------------------------

    Connect with us!

    ---------------------------------------------------

    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/
    Voir plus Voir moins
    45 min

Ce que les auditeurs disent de MSP Unplugged

Moyenne des évaluations de clients

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.

Évaluations sur Audible.ca

Évaluations sur Amazon.ca
Il n'y a pas encore de critiques pour ce titre.