• EP 261 Cybersecurity Best Practices for Small Businesses
    Feb 11 2025
    In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. Key Takeaways:
    Why MSPs must adopt a security framework (NIST, CIS, etc.)
    The essential cybersecurity controls every small business needs
    How to educate clients and get buy-in for better security measures
    Tools and strategies to reduce risk and improve compliance As an MSP, it’s not just about fixing IT issues—it’s about proactively securing your clients' businesses. Tune in to learn how to build a stronger cybersecurity stack and offer better protection to your customers.

    Full Video Podcast Link: https://youtu.be/J-6FNRkBnwE

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

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    51 mins
  • EP 260 Navigating Industry Conferences: Maximizing ROI
    Feb 4 2025

    Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging post-event opportunities. Whether you're a conference veteran or attending your first event, these tips will help you turn industry gatherings into real business growth.

    Full Video Podcast Link: https://youtu.be/aCqMXcZ6I1U

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

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    45 mins
  • EP 259 Case Study: Overcoming Business Challenges
    Jan 28 2025

    In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career.

    Full Video Podcast Link: https://youtu.be/TizS_rB_Uwo

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

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    54 mins
  • EP 258 Automation for MSP Efficiency: Tools and Tips
    Jan 21 2025

    In this episode, we discuss how and when we use automation to streamline operations in our MSP.

    Full Video Podcast Link: https://youtu.be/V3mXAE6htug

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

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    52 mins
  • EP 257 Breaking Up with Your Vendor: A Guide to Better Partnerships
    Jan 14 2025

    In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on.

    We explore the red flags that signal it’s time to part ways, tips for making the transition smoother, and strategies for finding new partnerships that truly add value to your MSP. Learn how to assess vendor performance, manage the breakup professionally, and ensure your business operations continue seamlessly.

    Full Video Podcast Link: https://youtu.be/90mFYqwXn7w

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

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    50 mins
  • EP 256 MSP Business Growth: Proven Strategies
    Jan 7 2025

    Happy New Year! To start the year off the crew discusses some proven strategies we have had success with!

    Full Video Podcast Link: https://youtu.be/OmjO9lBWutI

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

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    1 hr
  • EP 255 End of Year Wrap-Up
    Dec 31 2024

    In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025!

    Full Video Podcast Link: https://youtu.be/QJTT_fa4YGM

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

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    55 mins
  • EP 254 All-In on AI?
    Dec 24 2024

    In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping the future of your MSP business.

    Full Video Podcast Link: https://youtu.be/4Zws6Dtv6Ck

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

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    49 mins