Virgin Atlantic on Customer Obsession
Nov 14 2024
Length: 29 mins
Podcast

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Virgin Atlantic on Customer Obsession

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Summary
In this episode we deep dive into one principle- customer obsession with one of the best in the business at customer service, Virgin Atlantic.
Tomorrow Brands managing partner Ruth Fittock speaks to Rami El-Dahshan Head of Clubhouses to hear all their trade secrets- including the importance of working a full shift on the floor, personalisation, modern luxury and employee empowerment.

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