🏆 Scaling to $50M: Key Lessons from Building a Global Software Development Company

Join Matt Watson and Darrell Blackburn as they celebrate a remarkable milestone at Full Scale - reaching $50 million in revenue and delivering over 2 million hours of software development services. In this candid conversation, they share the challenges, victories, and essential insights gained from building a successful global development team.

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Full Episodes: https://product-driven.captivate.fm/episodes

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🎯 Episode Summary:

Step inside the journey of scaling a professional services company from startup to industry leader. Matt and Darrell discuss how they transformed common offshore development challenges into opportunities, built a thriving remote-first culture, and maintained exceptional employee retention in an industry known for high turnover. Their conversation reveals the human side of scaling a global tech company while maintaining quality and culture across borders.

💡 Key Discussion Points:

The evolution from office-based to remote-first operations during COVID

Achieving 94% employee retention in an industry averaging 20-30% turnover

Managing and measuring performance across 250+ software developers

Balancing customer satisfaction with employee well-being

The importance of company culture in global operations

How listening to both customers and employees shapes company direction

⏱️ Chapter Markers:

00:00 - Introduction and Company Evolution

02:34 - Early Growth and Business Model

07:40 - Managing Remote Teams Successfully

15:06 - Employee Retention Strategies

22:37 - COVID Impact and Remote Transformation

28:18 - Customer and Employee Feedback

33:39 - Value of Quality Talent

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