Showing results by author "James Merlino" in All Categories
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Zero Harm
- How to Achieve Patient and Workforce Safety in Healthcare
- Written by: Craig Clapper, James Merlino, Carole Stockmeier
- Narrated by: Gary MacFadden
- Length: 9 hrs and 22 mins
- Unabridged
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The world's leading safety experts share practical day-to-day solutions that combine the latest tools and technologies in healthcare today with the best safety practices from high-risk yet high-reliability industries, such as aviation, nuclear power, and the United States military. Using these field-tested methods, you can develop new leadership initiatives, educate workers on the universal skills that can save lives, organize and train safety action teams, implement reliability management systems, and create long-term, transformational change.
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Zero Harm
- How to Achieve Patient and Workforce Safety in Healthcare
- Narrated by: Gary MacFadden
- Length: 9 hrs and 22 mins
- Release date: 2021-07-22
- Language: English
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Price: $22.97 or 1 Credit
Sale price: $22.97 or 1 Credit
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Service Fanatics
- How to Build Superior Patient Experience the Cleveland Clinic Way
- Written by: James Merlino
- Narrated by: Tim Lundeen
- Length: 10 hrs and 21 mins
- Unabridged
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Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience.
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Service Fanatics
- How to Build Superior Patient Experience the Cleveland Clinic Way
- Narrated by: Tim Lundeen
- Length: 10 hrs and 21 mins
- Release date: 2021-07-28
- Language: English
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Price: $28.72 or 1 Credit
Sale price: $28.72 or 1 Credit
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