Showing results by author "Paul Downs" in All Categories

In 1986, fresh out of college, Paul Downs opened his first and last business: a small company that built custom furniture. With no idea how to run a business or how to build custom furniture, Downs spent a year teaching himself the business, and in 1987 he hired his first employee. That was when things got complicated.

In 2017, David got what he thought was a mild touch of the flu. This book is the story of why David would make a lousy doctor. Contrary to the book’s title, David had lymphoma and it was terminal. But A Mild Touch of the Cancer isn’t your standard "how I survived" compendium. It is a hilarious tale, written while battling one of life’s greatest challenges. It’s a book about living with optimism and positivity, by a self-proclaimed Genetically Modified Organism.

Welcome to The Real Tale! We are on a mission to improve the online retail customer experience. The Real Tale is a mystery shopping report for online retailers that measures the experience across 200 metric points from page speed, through to packaging, the delivery experience and the returns process. In the podcast we chat to industry subject matter experts to discuss and get down to the nitty gritty of what makes a successful online customer experience. If you are interested in learning more about The Real Tale customer experience report just go to https://www.itworks.company/the-real-tale ...