Showing results by narrator "Donna Weber" in All Categories
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Onboarding Matters
- How Successful Companies Transform New Customers into Loyal Champions
- Written by: Donna Weber
- Narrated by: Donna Weber
- Length: 5 hrs and 1 min
- Unabridged
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Overall5 out of 5 stars 4
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Performance4.5 out of 5 stars 3
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Story5 out of 5 stars 3
Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding™ framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage.
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5 out of 5 stars
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Fantastic listen for any CS leaders!
- By Amazon Customer on 2024-08-29
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Onboarding Matters
- How Successful Companies Transform New Customers into Loyal Champions
- Narrated by: Donna Weber
- Length: 5 hrs and 1 min
- Release date: 2021-12-08
- Language: English
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Price: $25.00 or 1 Credit
Sale price: $25.00 or 1 Credit
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