Robert Spector
AUTHOR

Robert Spector

Business & Careers | Politics & Social Sciences
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Robert Spector is recognized worldwide as the ultimate authority on The Nordstrom Way to Customer Service Excellence. His best-selling business classic The Nordstrom Way: The Inside Story of America's #1 Customer Service Company is the first and only up-close and personal look at how this company became the national standard of customer service. BusinessWeek said it "bubbles with customer service insights." In March 2012, a completely new edition of the book The Nordstrom Way to Customer Service Excellence: How to Become the Nordstrom of Your Industry was released. Please watch Robert's author video to learn more about what's new - for YOU - in the new edition. Robert has been involved in customer service since the age of 13, when he first went to work in his mother and father's butcher shop in the farmers' market in Perth Amboy, New Jersey. Working alongside his parents, he learned firsthand what it takes to take care of customers--and to keep them loyal. Those lessons inspired his latest book, The Mom & Pop Store, which features interviews with successful independent retailers from all over the world. Robert believes that the elements of world-class customer service are the same, whether they come from Spector's Meat Market, Nordstrom, or Amazon.com, the subject of his international bestseller Amazon.com: Get Big Fast. Robert has been published in The New York Times, The Wall Street Journal, and USA Today, among others. When he is not speaking, training and consulting internationally about customer service, he lives in Seattle.
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)

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The Best Fiction Podcasts for Listeners Who Love a Good Story

You can’t beat a good story. Luckily, humans are great at storytelling, and the best fiction podcasts are all the proof that the modern listener requires. Get the popcorn ready; it’s storytime.

Featured Article: The Best Fiction Podcasts for Listeners Who Love a Good Story

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  • The Nordstrom Way to Customer Experience Excellence (3rd Edition) cover art

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  • The Mom & Pop Store cover art

    • The Mom & Pop Store

    • How the Unsung Heroes of the American Economy Are Surviving and Thriving
    • Written by: Robert Spector
    • Narrated by: Mark Morgann
    • Length: 9 hrs and 57 mins
    • Release date: 2009-12-24
    • Language: English
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    Price: $33.01 or 1 Credit

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