🔹 Key Takeaways:
✔️ The two factors that can instantly ruin a restaurant experience (and it’s NOT food or service)
✔️ How Disney crafts a “magical” experience—but is it all an illusion?
✔️ The psychology behind brand trust and why some companies earn lifelong customers ✔️ How a negative customer experience can be a business’s biggest opportunity
✔️ Why experiential moments matter more than ever in customer relationships
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Feb 4 202531 min