Épisodes

  • E24 : Unleashing the Power of AI for Transformative Customer Experiences

    E24 : Unleashing the Power of AI for Transformative Customer Experiences
    Apr 16 2024
    The rise of artificial intelligence is ushering in a new era of possibilities for enhancing customer experiences across industries. In this episode, Gerry is joined by Christina Bieniek, the Deputy CEO at Deloitte Consulting, recognized as one of Consulting Magazine's Top 25 Consultants. Christina is a renowned strategist who sets the agenda for disruptive change through her collaborative approach and focus on integration, simplification, and speed. They discuss real-world examples of how companies are leveraging AI to deliver hyper-personalized experiences, streamline operations, and gain valuable insights into customer behavior and preferences. From intelligent chatbots and predictive analytics to voice assistants and recommendation engines, AI is revolutionizing how businesses engage with and understand their customers. However, realizing the full benefits of AI is not without its challenges. Gerard and Christina examine the importance of having a clear AI strategy aligned with business goals, cultivating AI expertise within the organization, and addressing issues around data quality, security, and ethical AI practices. This thought-provoking conversation provides a glimpse into the future of customer experience, where AI becomes an indispensable tool for delighting customers, driving innovation, and gaining a competitive edge in the digital age. Tune in for insights and actionable advice on embracing AI to transform your business from the inside out.
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    39 min
  • E23 : Navigating Digital Frontiers with Georg Ell, CEO of Phrase

    E23 : Navigating Digital Frontiers with Georg Ell, CEO of Phrase
    Nov 29 2023
    Join Gerry for a compelling conversation with Georg Ell, the seasoned CEO of Phrase, as they delve into the intricacies of managing growth and navigating change. Georg, with over 17 years of leadership experience at renowned tech companies like Phrase, Yammer, Tesla, and Microsoft, shares his insights on steering organizations through significant digital transformations. Discover Georg's unique perspective on digital transformation within the localization industry and gain valuable insights into the strategies employed in growing a 300+person team at Phrase. As a global leader in localization technology, serving top-tier clients such as Uber and Shopify, Georg discusses the challenges and triumphs of scaling organizations during turbulent times. Tune in to this episode to glean wisdom from Georg on fostering innovation, aligning teams towards a common goal, and building resilience in the face of uncertainty. Whether you're a tech leader seeking to elevate your company's performance or intrigued by the ever-evolving landscape of AI, this conversation is filled with thoughtful advice. The discussion extends beyond growth and change, touching on the evolution of AI since the debut of ChatGPT one year ago. Georg and Gerry explore the future of work and unravel the true essence of digital transformation. Upgrade your understanding of these dynamic topics and gain practical insights to enhance your leadership skills.
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    44 min
  • E22 : Creating a More Human Future in the Era of AI

    E22 : Creating a More Human Future in the Era of AI
    Sep 19 2023
    Join us on "The Great Digital Transformation" as we sit down with AI and digital transformation expert, Brian Evergreen. Brian, an author and advisor to Fortune 500 companies, is on a mission to reshape the role of AI in our lives. Discover how Brian is pioneering a more human-centered approach to AI through his organization, "The Profitable Good Company." He'll also discuss his book, "Autonomous Transformation: Creating a More Human Future in the Era of Artificial Intelligence," which serves as a blueprint for integrating AI while uplifting people. Learn from Brian's passion for connecting profit and purpose, and how this synergy can drive both business success and positive social impact. Get ready for an inspiring journey into the boundless possibilities of AI in building a brighter future. Don't miss this episode of "The Great Digital Transformation" with your host, Gerard Szatvanyi, and our visionary guest, Brian Evergreen.
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    51 min
  • E21 : Digital Transformation Roadmap

    E21 : Digital Transformation Roadmap
    Aug 28 2023
    In this episode of The Great Digital Transformation, Gerry talks to David Rogers, one of the world’s leading experts on digital transformation and the author of the new book “The Digital Transformation Roadmap”. David shares his insights on how to overcome the common barriers that prevent businesses from succeeding in the digital age, and how to create a culture of continuous innovation and learning. He also reveals his five-step roadmap to transform any organization for the future, based on his extensive research and experience working with global companies like Google, Microsoft, and HSBC. Whether you are a leader, a manager, or an employee, you will learn valuable lessons and practical tips on how to lead digital change in your organization and in your industry. Don’t miss this opportunity to hear from one of the most influential thinkers and practitioners in the field of digital transformation. Tune in now and get ready to be inspired!
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    44 min
  • E20 : Digital-First Customer Experience

    E20 : Digital-First Customer Experience
    Aug 10 2023
    This week on The Great Digital Transformation podcast, Gerry welcomes Joe Wheeler, a visionary leader and global expert on customer experience and digital transformation. As CEO of CX/Digital, Joe helps organizations create value by designing exceptional customer experiences. He's also a best-selling author, including his latest, The Digital-First Customer Experience, which reveals how brands leverage digital technologies for innovation and differentiation. With decades of experience advising Fortune 500 companies, Joe provides unique insights into digital transformation strategies, customer-centric cultures, and leading trends. During this compelling episode, Joe shares his forward-thinking vision for delivering seamless omnichannel experiences, analytics-driven personalization, and digitally powered employee engagement. Tune in to hear Joe's wisdom on digital leadership, digital-first mindsets, and his blueprint for digitally maturing organizations to drive growth. You won't want to miss Joe Wheeler on The Great Digital Transformation.
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    37 min
  • E19 : Digital Hesitation

    E19 : Digital Hesitation
    Jun 19 2023
    In this episode of the Great Digital Transformation, Gerry is joined by J.B. Wood is the president and CEO of TSIA, the world’s leading research organization that helps tech companies achieve profitable growth and solve their top business challenges. J.B. has over 25 years of experience in helping B2B technology companies and he is a frequent industry speaker and a prolific author of several bestsellers, including his latest book “Digital Hesitation: Why B2B Companies Aren’t Reaching Their Full Potential.” In this episode, he will share with us his insights and advice on how to overcome digital hesitation and embrace digital transformation. J.B. will also reveal the secrets of successful B2B technology services and how to create value for your customers in the digital era. Don’t miss this opportunity to learn from one of the most influential leaders in the technology and services industry. Tune in now and get ready to be inspired!
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    38 min
  • E18 : How to Outcompete in the Digital Age with Rodney Zemmel

    E18 : How to Outcompete in the Digital Age with Rodney Zemmel
    Jun 13 2023
    In the latest episode of The Great Digital Transformation, Gerry welcomes Rodney Zemmel, a senior partner at McKinsey Digital and co-author of the highly acclaimed new book, "REWIRED: The McKinsey Guide to Outcompeting in the Age of Digital and AI.” Rodney is a luminary in the field of digital transformation, and we are privileged to have him share his unparalleled expertise with us. With an illustrious career at the forefront of driving digital innovation and success, Rodney has been instrumental in helping clients from diverse industries seize the opportunities presented by the digital revolution. As the global leader of McKinsey Digital, he has consistently harnessed the power of data and analytics, digital culture and capabilities, and modernized core technology to propel organizations to new heights. In this episode, Rodney will take us on an exhilarating journey into the exciting possibilities and challenges that we face today and tomorrow in the ever-evolving landscape of digital transformation. Join us for a conversation that will reshape your perspective on innovation and equip you with the tools to thrive in the age of digital and AI.
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    35 min
  • E17 : Why Digital Transformations Fail

    E17 : Why Digital Transformations Fail
    May 17 2023
    This is The Great Digital Transformation, the podcast that explores how organizations can navigate the complex world of digital transformation and succeed in the ever-evolving digital landscape. This week, Gerry welcomes Tony Saldanha, a globally recognized expert and thought leader in Global Business Services and Digital Technology. Tony has an impressive career spanning over three decades, during which he ran Procter & Gamble's multi-billion-dollar GBS and IT operations in every region across the world. He is now the CEO and co-founder of Inixia, the global standards and certification body for the Shared Services industry. Tony and Gerry discuss why digital transformations fail and what organizations can do to ensure their digital initiatives succeed. Join us for this insightful episode of The Great Digital Transformation, as Gerry dives deep into the world of digital transformation with Tony Saldanha. Get ready to be inspired, motivated, and empowered to drive digital transformation in your organization.
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    40 min