Business Conflict Resolution
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Facilitating with Ease!
- Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers, 4th Edition
- Auteur(s): Ingrid Bens
- Narrateur(s): Kim Niemi
- Durée: 6 h et 21 min
- Version intégrale
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Facilitating with Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook for anyone who believes meetings should be productive, relevant, and as short as possible. Dozens of exercises, surveys, and checklists will help transform anyone into a skilled facilitator, and clear, actionable guidance makes implementation a breeze.
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Very helpful applicable content
- Écrit par JOANNE C. le 2023-07-30
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Facilitating with Ease!
- Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers, 4th Edition
- Narrateur(s): Kim Niemi
- Durée: 6 h et 21 min
- Date de publication: 2019-10-08
- Langue: Anglais
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Facilitating with Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook....
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Prix courant: 22,26$ ou 1 crédit
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People Skills
- How to Assert Yourself, Listen to Others, and Resolve Conflicts
- Auteur(s): Robert Bolton
- Narrateur(s): Jonathan Todd Ross
- Durée: 12 h et 6 min
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People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.
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Excellent material
- Écrit par This Guy le 2023-03-09
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People Skills
- How to Assert Yourself, Listen to Others, and Resolve Conflicts
- Narrateur(s): Jonathan Todd Ross
- Durée: 12 h et 6 min
- Date de publication: 2016-12-13
- Langue: Anglais
- People Skills is a communication-skills handbook that can help you eliminate these and other communication problems....
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Prix courant: 26,99$ ou 1 crédit
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How to be Resilient in Your Career
- Facing up to Barriers at Work
- Auteur(s): Dr. Helen Ofosu
- Narrateur(s): Dr. Helen Ofosu
- Durée: 7 h et 34 min
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How to Be Resilient in Your Career: Facing Up to Barriers at Work is a reliable resource presented with nuance, depth, and specificity. Psychologists, psychotherapists, social workers, and HR professionals who are looking for effective advice when supporting people struggling with these issues will greatly benefit from this book—as will early career professionals and established earners looking to resolve their career issues.
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Practical advice on how to be truly reseilent
- Écrit par Amazon Customer le 2023-10-05
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How to be Resilient in Your Career
- Facing up to Barriers at Work
- Narrateur(s): Dr. Helen Ofosu
- Durée: 7 h et 34 min
- Date de publication: 2023-09-01
- Langue: Anglais
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This book shares vital career advice to help professionals navigate common and internally disruptive career experiences such as harassment and bullying, imposter syndrome, membership in an underrepresented group, toxic workplaces, discrimination, and more....
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Prix courant: 25,00$ ou 1 crédit
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Ask for More
- 10 Questions to Negotiate Anything
- Auteur(s): Alexandra Carter
- Narrateur(s): Alexandra Carter
- Durée: 8 h et 27 min
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Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started. In this groundbreaking new book on negotiation, Alexandra Carter - Columbia law professor and mediation expert who has helped students, business professionals, the United Nations, and more - offers a straightforward accessible approach anyone can use to ask for and receive more.
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Loved the law school anecdotes
- Écrit par M.K.H. le 2020-12-05
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Ask for More
- 10 Questions to Negotiate Anything
- Narrateur(s): Alexandra Carter
- Durée: 8 h et 27 min
- Date de publication: 2020-05-05
- Langue: Anglais
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Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started....
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Prix courant: 24,99$ ou 1 crédit
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Leading the Unleadable
- How to Manage Mavericks, Cynics, Divas, and Other Difficult People
- Auteur(s): Alan Willett
- Narrateur(s): Tom Parks
- Durée: 5 h et 51 min
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Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors.
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Leading the Unleadable
- How to Manage Mavericks, Cynics, Divas, and Other Difficult People
- Narrateur(s): Tom Parks
- Durée: 5 h et 51 min
- Date de publication: 2016-11-29
- Langue: Anglais
- Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations....
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Prix courant: 26,00$ ou 1 crédit
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- Auteur(s): Karin Hurt, David Dye
- Narrateur(s): Karin Hurt, David Dye
- Durée: 4 h et 49 min
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In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- Narrateur(s): Karin Hurt, David Dye
- Durée: 4 h et 49 min
- Date de publication: 2024-05-14
- Langue: Anglais
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It's impossible to prepare for every workplace conflict. But this remarkably useful and practical resource helps professionals of all types prepare for inevitable workplace disagreements with actual phrasing to diffuse and prevent conflict....
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Prix courant: 22,13$ ou 1 crédit
Prix réduit: 22,13$ ou 1 crédit
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Help Her Heal
- An Empathy Workbook for Sex Addicts to Help Their Partners Heal
- Auteur(s): Carol Juergensen Sheets, Allan Katz
- Narrateur(s): Carol Juergensen Sheets
- Durée: 3 h et 41 min
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Carol Juergenen Sheets and Allan J. Katz have created a workbook/roadmap for rebuilding relationships damaged by sexual addiction and other forms of infidelity. With a focus on empathy – understanding what the betrayed partner is feeling; the exercises in this guidebook will help sex addicts rebuild lost trust and intimacy. This is a recipe for healing a broken relationship.
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Help Her Heal
- An Empathy Workbook for Sex Addicts to Help Their Partners Heal
- Narrateur(s): Carol Juergensen Sheets
- Durée: 3 h et 41 min
- Date de publication: 2024-11-11
- Langue: Anglais
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Carol Juergenen Sheets and Allan J. Katz have created a workbook/roadmap for rebuilding relationships damaged by sexual addiction and other forms of infidelity.
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Prix courant: 18,74$ ou 1 crédit
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Negotiating the Nonnegotiable
- How to Resolve Your Most Emotionally Charged Conflicts
- Auteur(s): Daniel Shapiro
- Narrateur(s): Daniel Shapiro
- Durée: 8 h et 38 min
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Find out how to successfully resolve your most emotionally charged conflicts. In this landmark book, world-renowned Harvard negotiation expert Daniel Shapiro presents a groundbreaking, practical method to reconcile your most contentious relationships and untangle your toughest conflicts.
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Negotiating the Nonnegotiable
- How to Resolve Your Most Emotionally Charged Conflicts
- Narrateur(s): Daniel Shapiro
- Durée: 8 h et 38 min
- Date de publication: 2016-04-19
- Langue: Anglais
- Find out how to successfully resolve your most emotionally charged conflicts....
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Prix courant: 23,31$ ou 1 crédit
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The Art of Being Right
- The Perfect Guide to Spotting Bullshit, Avoiding Cheap Tricks and Winning Arguments
- Auteur(s): Arthur Schopenhauer
- Narrateur(s): Chirag Patel
- Durée: 2 h et 30 min
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A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.
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The Art of Being Right
- The Perfect Guide to Spotting Bullshit, Avoiding Cheap Tricks and Winning Arguments
- Narrateur(s): Chirag Patel
- Durée: 2 h et 30 min
- Date de publication: 2019-03-11
- Langue: Anglais
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A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why"....
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Prix courant: 10,09$ ou 1 crédit
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The Mediation Process
- Practical Strategies for Resolving Conflict 4th Edition
- Auteur(s): Christopher W. Moore
- Narrateur(s): Paul Boehmer
- Durée: 29 h et 52 min
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For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this reference is perfect for new and experienced conflict managers working in any area of dispute resolution - family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field.
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The Mediation Process
- Practical Strategies for Resolving Conflict 4th Edition
- Narrateur(s): Paul Boehmer
- Durée: 29 h et 52 min
- Date de publication: 2019-10-21
- Langue: Anglais
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For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this reference is perfect....
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Prix courant: 33,40$ ou 1 crédit
Prix réduit: 33,40$ ou 1 crédit
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From Conflict to Courage
- How to Stop Avoiding and Start Leading
- Auteur(s): Marlene Chism
- Narrateur(s): Marlene Chism
- Durée: 6 h et 12 min
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Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth. Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn’t the problem, mismanagement is. Leaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls “the Three A's”: aggression, avoidance, and appeasing.
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From Conflict to Courage
- How to Stop Avoiding and Start Leading
- Narrateur(s): Marlene Chism
- Durée: 6 h et 12 min
- Date de publication: 2022-04-07
- Langue: Anglais
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Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth....
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Prix courant: 20,15$ ou 1 crédit
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Habilidades Cruciales de Comunicación: 5 Libros en 1 [Crucial Communication Skills for Everyday: 5 Books in 1]
- Hablar en Público, Conversaciones Casuales, Comunicación Asertiva, 7 Técnicas Para Resolver Conflictos y Lenguaje Corporal [Public Speaking Principles, Simple Small Talk, Alpha Assertiveness, Conflict Resolution Techniques and Bold Body Language]
- Auteur(s): Gerard Shaw
- Narrateur(s): Pacho
- Durée: 17 h et 11 min
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Cada día, o aprovechamos la oportunidad de ser geniales o perdemos el chance de serlo. Podemos pasar toda nuestra vida preparándonos para ser ganadores, trabajando duro para alcanzar el éxito en nuestra vida personal, laboral y en nuestras relaciones pero, a menudo la ansiedad, el miedo y el auto sabotaje se interponen en nuestro camino. ¡Tenemos buenas noticias! Hay formas poderosas de combatir esto y todo lo que se interponga en el camino hacia tus objetivos.
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Habilidades Cruciales de Comunicación: 5 Libros en 1 [Crucial Communication Skills for Everyday: 5 Books in 1]
- Hablar en Público, Conversaciones Casuales, Comunicación Asertiva, 7 Técnicas Para Resolver Conflictos y Lenguaje Corporal [Public Speaking Principles, Simple Small Talk, Alpha Assertiveness, Conflict Resolution Techniques and Bold Body Language]
- Narrateur(s): Pacho
- Durée: 17 h et 11 min
- Date de publication: 2020-09-19
- Langue: Espagnol
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Cada día, o aprovechamos la oportunidad de ser geniales o perdemos el chance de serlo. Escucha para saber mas....
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Prix courant: 31,26$ ou 1 crédit
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HBR's 10 Must Reads on Negotiation
- HBR's 10 Must Reads Series
- Auteur(s): Harvard Business Review, Daniel Kahneman, Deepak Malhotra, Autres
- Narrateur(s): Chloe Cannon, Brian Holden
- Durée: 5 h et 50 min
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This book will inspire you to: control the negotiation before you enter the room; persuade others to do what you want - for their own reasons; manage emotions on both sides of the table; understand the rules of negotiating across cultures; set the stage for a healthy relationship long after the ink has dried; and identify what you can live with and when to walk away.
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HBR's 10 Must Reads on Negotiation
- HBR's 10 Must Reads Series
- Narrateur(s): Chloe Cannon, Brian Holden
- Série: HBR's 10 Must Reads series
- Durée: 5 h et 50 min
- Date de publication: 2019-12-31
- Langue: Anglais
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This book will inspire you to control the negotiation before you enter the room....
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Prix courant: 22,26$ ou 1 crédit
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Getting to Yes with Yourself
- (And Other Worthy Opponents)
- Auteur(s): William Ury
- Narrateur(s): William Ury
- Durée: 4 h et 26 min
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William Ury, co-author of the classic best seller on negotiation Getting to Yes, has taught tens of thousands of people from all walks of life - managers, salespeople, students, parents, lawyers, and diplomats - how to become better negotiators. Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be.
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very good
- Écrit par LauLaufoShoSho le 2020-07-10
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Getting to Yes with Yourself
- (And Other Worthy Opponents)
- Narrateur(s): William Ury
- Durée: 4 h et 26 min
- Date de publication: 2015-01-20
- Langue: Anglais
- Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be....
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Prix courant: 18,64$ ou 1 crédit
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Dealing with Difficult People
- HBR Emotional Intelligence Series
- Auteur(s): Harvard Business Review
- Narrateur(s): Mike Lenz, Eleanor McCormick
- Durée: 1 h et 47 min
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At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
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Dealing with Difficult People
- HBR Emotional Intelligence Series
- Narrateur(s): Mike Lenz, Eleanor McCormick
- Série: HBR Emotional Intelligence Series
- Durée: 1 h et 47 min
- Date de publication: 2022-09-08
- Langue: Anglais
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This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive....
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Prix courant: 10,01$ ou 1 crédit
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Getting to Maybe
- How the World Is Changed
- Auteur(s): Frances Westley, Brenda Zimmerman, Michael Patton
- Narrateur(s): Justine Eyre
- Durée: 7 h et 18 min
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Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually help feed the world’s hungry, fix the damage of a Hurricane Katrina, or even get a healthy lunch program up and running in the local school. But extraordinary leaders such as Gandhi and even unlikely social activists such as Bob Geldof most often see themselves as harnessing the forces around them, rather than singlehandedly setting those forces in motion.
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Great Information
- Écrit par Malissa le 2023-05-17
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Getting to Maybe
- How the World Is Changed
- Narrateur(s): Justine Eyre
- Durée: 7 h et 18 min
- Date de publication: 2019-05-14
- Langue: Anglais
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Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually help....
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Prix courant: 18,86$ ou 1 crédit
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Auteur(s): Renee Evenson
- Narrateur(s): Kelly D’Ambrosio
- Durée: 7 h et 58 min
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrateur(s): Kelly D’Ambrosio
- Durée: 7 h et 58 min
- Date de publication: 2022-08-30
- Langue: Anglais
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.
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Prix courant: 29,13$ ou 1 crédit
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The Little Black Book of Human Resources Management
- Auteur(s): Barry Wolfe
- Narrateur(s): Ray Allaire
- Durée: 3 h et 39 min
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It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down like a runaway clown car; faced legal or ethical problems that needed the wisdom of Solomon to sort out while they roiled your guts at night; and sat on the stand across from some third-rate Perry Mason or tried to be one yourself.
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Offensive and out of date
- Écrit par Amazon Customer le 2022-05-29
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The Little Black Book of Human Resources Management
- Narrateur(s): Ray Allaire
- Durée: 3 h et 39 min
- Date de publication: 2015-11-12
- Langue: Anglais
- It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Toxic at Work
- Surviving Your Psychopathic Workmates, from the Dominant Bullies to the Charming Manipulators
- Auteur(s): David Gillespie
- Narrateur(s): David Gillespie
- Durée: 6 h et 23 min
- Version intégrale
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Au global
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Histoire
Research tells us that one in twenty people have no empathy. Empathy is the human ingredient that enables trust, forges bonds and allows teams to work and workplaces to thrive. The psychopath is not interested in cooperative effort but in individual power and glory - and they will stomp on anyone who gets in their way. Using research and stories drawn from history, politics, sports and business, Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces.
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Toxic at Work
- Surviving Your Psychopathic Workmates, from the Dominant Bullies to the Charming Manipulators
- Narrateur(s): David Gillespie
- Durée: 6 h et 23 min
- Date de publication: 2023-09-26
- Langue: Anglais
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Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces....
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Prix courant: 23,44$ ou 1 crédit
Prix réduit: 23,44$ ou 1 crédit
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The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- Auteur(s): Barbara Mitchell, Cornelia Gamlem
- Narrateur(s): Karen Saltus
- Durée: 4 h et 25 min
- Version intégrale
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Au global
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Performance
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Histoire
Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.
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The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- Narrateur(s): Karen Saltus
- Durée: 4 h et 25 min
- Date de publication: 2016-03-18
- Langue: Anglais
- The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it....
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Prix courant: 21,00$ ou 1 crédit
Prix réduit: 21,00$ ou 1 crédit
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