Business Customer Success
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Digital Delight: Second Edition
- Planning, Measuring, and Optimizing Great Digital Customer and Employee Experiences
- Auteur(s): Greg Kihlström
- Narrateur(s): Kenneth Montgomery
- Durée: 2 h et 26 min
- Version intégrale
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Au global
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Performance
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Histoire
We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.
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Digital Delight: Second Edition
- Planning, Measuring, and Optimizing Great Digital Customer and Employee Experiences
- Narrateur(s): Kenneth Montgomery
- Durée: 2 h et 26 min
- Date de publication: 2022-11-18
- Langue: Anglais
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We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Data Analytics
- Using Big Data Analytics for Business to Increase Profits and Create Happy Customers
- Auteur(s): Matthew Adams
- Narrateur(s): Adam Danoff
- Durée: 1 h et 50 min
- Version intégrale
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In Data Analytics: Using Big Data Analytics for Business to Increase Profits and Create Happy Customers, Matthew Adams reveals the reality of the big data analytics world, and outlines clear and actionable steps that will equip the listener with the tools needed for this next phase of human evolution. This book contains proven steps and strategies on how to use everyday data analytics for business to increase profitability and customer satisfaction.
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Data Analytics
- Using Big Data Analytics for Business to Increase Profits and Create Happy Customers
- Narrateur(s): Adam Danoff
- Durée: 1 h et 50 min
- Date de publication: 2016-11-24
- Langue: Anglais
- This book contains proven steps and strategies on how to use everyday data analytics for business to increase profitability and customer satisfaction....
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Prix courant: 9,34$ ou 1 crédit
Prix réduit: 9,34$ ou 1 crédit
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Design Thinking Journey
- Development and Growth to Improve your Team and Understand Unmet Customer Needs
- Auteur(s): Hugo Locke
- Narrateur(s): Ben Koschella
- Durée: 3 h et 36 min
- Version intégrale
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With the hustle culture, it is a bit difficult to solve challenges in less time as well as achieve goals like team development and meeting customer needs. Design Thinking Journey is a fundamental audiobook for the development and growth of your team as well as to understand your customer’s needs to meet them. The audiobook helps you learn how to improve customer experience and also make sure your team is at the top of their game throughout, thereby ensuring a win-win situation for your business.
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Design Thinking Journey
- Development and Growth to Improve your Team and Understand Unmet Customer Needs
- Narrateur(s): Ben Koschella
- Durée: 3 h et 36 min
- Date de publication: 2020-06-03
- Langue: Anglais
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With the hustle culture, it is a bit difficult to solve challenges in less time as well as achieve goals like team development and meeting customer needs....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Telecare
- How to Provide Exceptional Customer Service Over the Phone
- Auteur(s): Career Track
- Narrateur(s): Rick Brinkman, Rick Kirschner
- Durée: 3 h et 50 min
- Version intégrale
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Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.
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Telecare
- How to Provide Exceptional Customer Service Over the Phone
- Narrateur(s): Rick Brinkman, Rick Kirschner
- Durée: 3 h et 50 min
- Date de publication: 2019-10-01
- Langue: Anglais
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This informational course will give you tips and techniques to give your customers exceptional telephone customer service....
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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The Entrepreneurial Conversation
- Creating Mutually Beneficial Business Relationships
- Auteur(s): Edward G. Rogoff, Michael Corbett
- Narrateur(s): Edward G. Rogoff, Corbett Michael
- Durée: 3 h et 24 min
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With an enlightening combination of real-world advice and relatable examples, this guide introduces communication skills that can facilitate the development of long-lasting business relationships and, in turn, increase sales results exponentially. Following an examination of the three critical elements of the entrepreneurial conversation, the narrative details how to think, speak, and listen like a successful entrepreneur.
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The Entrepreneurial Conversation
- Creating Mutually Beneficial Business Relationships
- Narrateur(s): Edward G. Rogoff, Corbett Michael
- Durée: 3 h et 24 min
- Date de publication: 2008-07-28
- Langue: Anglais
- This guide introduces communication skills that can facilitate the development of long-lasting business relationships....
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Prix courant: 13,85$ ou 1 crédit
Prix réduit: 13,85$ ou 1 crédit
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Finance Your Business
- Narrateur(s): Deaver Brown
- Durée: 1 h et 2 min
- Date de publication: 2007-04-19
- Langue: Anglais
- Learn what it takes to finance your business in 60 minutes of conversation and instruction....
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Prix courant: 3,70$ ou 1 crédit
Prix réduit: 3,70$ ou 1 crédit
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From Shy to Shining
- Unleashing Your Leadership Potential through Public Speaking
- Auteur(s): Manon Huang
- Narrateur(s): Kevin Abbott
- Durée: 2 h et 17 min
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Sound interesting? The author thinks so too! Listen to From Shy to Shining and learn about public speaking skills.
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From Shy to Shining
- Unleashing Your Leadership Potential through Public Speaking
- Narrateur(s): Kevin Abbott
- Durée: 2 h et 17 min
- Date de publication: 2023-12-26
- Langue: Anglais
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Sound interesting? The author thinks so too! Listen to From Shy to Shining and learn about public speaking skills.
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Conversations in Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations
- Auteur(s): Jabaree Dunham-Carson
- Narrateur(s): David A. Nickerson
- Durée: 2 h et 22 min
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The purpose of this study is to discover if Customer Relationship Management programs can serve as a function of public relations in the development of stakeholder relationships. Conversations In Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations analyzes CRM communication by exploring the organization-public relationships between customers and their banking providers.
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Conversations in Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations
- Narrateur(s): David A. Nickerson
- Durée: 2 h et 22 min
- Date de publication: 2017-07-10
- Langue: Anglais
- The purpose of this study is to discover if Customer Relationship Management programs can serve as a function of public relations in the development of stakeholder relationships....
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Prix courant: 9,20$ ou 1 crédit
Prix réduit: 9,20$ ou 1 crédit
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The 77 Best Strategies to Grow Your Early Childhood Program - Second Edition
- Proven, Cutting-Edge Ideas Your Competitors Are Probably Not Using
- Auteur(s): Kris Murray
- Narrateur(s): Kris Murray
- Durée: 2 h et 33 min
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The goal of this book is to hand you easy-to-implement ideas that can help you get fully enrolled in your early childhood program, with a waiting list. And not just any old ideas - these are the 77 best ideas and strategies we use consistently. Kris Murray has helped hundreds of owners grow their enrollment by 15 to 300 percent in just a few months, so it’s possible for you too. In fact, she has included some of their case studies and results from using the ideas in this book, to provide you with proof and inspiration.
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The 77 Best Strategies to Grow Your Early Childhood Program - Second Edition
- Proven, Cutting-Edge Ideas Your Competitors Are Probably Not Using
- Narrateur(s): Kris Murray
- Durée: 2 h et 33 min
- Date de publication: 2022-05-12
- Langue: Anglais
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The goal of this book is to hand you easy-to-implement ideas that can help you get fully enrolled in your early childhood program, with a waiting list. And not just any old ideas - these are the 77 best ideas and strategies we use consistently....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Employees/Customers
- Assets or Expendables Or...? (Bigshots' Bull)
- Auteur(s): Pete Geissler
- Narrateur(s): Ray Allaire
- Durée: 48 min
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This chapter-level audiobook can change the way you listen to big shots - mostly businesspersons with a snapshot or two of politicians - as they pontificate for public consumption and personal gain. You'll recognize the spin, that dastardly polite euphemism for lies that the advertising/PR folks coined years ago to anoint their profession with a bit of undeserved dignity. In the process, you might gain a more realistic grasp of what's going on around you and how your mind is being manipulated, or brainwashed.
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Employees/Customers
- Assets or Expendables Or...? (Bigshots' Bull)
- Narrateur(s): Ray Allaire
- Durée: 48 min
- Date de publication: 2015-10-14
- Langue: Anglais
- This chapter-level book can change the way you listen to big shots - mostly businesspersons with a snapshot or two of politicians - as they pontificate for public consumption and personal gain....
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Prix courant: 5,22$ ou 1 crédit
Prix réduit: 5,22$ ou 1 crédit
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Job Interview Guide: Customer Service Representative, Financial Analyst, Lab Technician, Operations Manager
- Auteur(s): Anthony Roots
- Narrateur(s): Robert Meyer Narrations
- Durée: 23 min
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Tips on interviewing for positions as a customer service representative, financial analyst, lab technician, and operations manager.
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Job Interview Guide: Customer Service Representative, Financial Analyst, Lab Technician, Operations Manager
- Narrateur(s): Robert Meyer Narrations
- Durée: 23 min
- Date de publication: 2018-07-17
- Langue: Anglais
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Tips on interviewing for positions as a customer service representative, financial analyst, lab technician, and operations manager....
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Prix courant: 4,95$ ou 1 crédit
Prix réduit: 4,95$ ou 1 crédit
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The Buzz
- 50 Little Things That Make a Big Difference to Serve Your Customers (Bookbytes Executive Summary)
- Auteur(s): David Freemantle
- Narrateur(s): Bookbytes
- Durée: 10 min
- Version abrégée
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Au global
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Performance
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Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.
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Prix courant: 1,43$ ou 1 crédit
Prix réduit: 1,43$ ou 1 crédit
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