Business Customer Success
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Treat Me Like a Customer
- Using Lessons from Work to Succeed in Life
- Auteur(s): Louis Upkins
- Narrateur(s): Louis Upkins
- Durée: 5 h et 42 min
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Do you feel as though you’re doing everything right to provide for your family but sense a growing distance between you and those you love the most? According to entrepreneur Louis Upkins, you may be doing all the right things, but in the wrong order. Using a simple customer service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by doing what you do so well at work.
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Treat Me Like a Customer
- Using Lessons from Work to Succeed in Life
- Narrateur(s): Louis Upkins
- Durée: 5 h et 42 min
- Date de publication: 2010-02-08
- Langue: Anglais
- Do you feel as though you’re doing everything right to provide for your family but sense a growing distance between you and those you love the most....
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Prix courant: 25,63$ ou 1 crédit
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Conversations Made Easy
- Building Your Playbook for Growing Sales and Connecting with Customers
- Auteur(s): Chris Jennings
- Narrateur(s): Chris Jennings, Stephen George
- Durée: 5 h et 55 min
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For sales professionals and business leaders, communicating effectively and authentically is a never-ending struggle, especially when building new business and improving team performance. It’s a struggle with a long-lasting impact, rippling into both profit and reputation. Don’t rely on price discounts and canned pitches to win business. Let your team see and hear authentic leadership so they too can become good leaders.
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Conversations Made Easy
- Building Your Playbook for Growing Sales and Connecting with Customers
- Narrateur(s): Chris Jennings, Stephen George
- Série: Conversations Made Easy, Livre 1
- Durée: 5 h et 55 min
- Date de publication: 2023-11-13
- Langue: Anglais
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For sales professionals and business leaders, communicating effectively and authentically is a never-ending struggle, especially when building new business and improving team performance. It’s a struggle with a long-lasting impact, rippling into both profit and reputation....
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Prix courant: 25,00$ ou 1 crédit
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Lead Right for Your Company's Type
- How to Connect Your Culture with Your Customer Promise
- Auteur(s): William E. Schneider
- Narrateur(s): Tom Parks
- Durée: 7 h et 36 min
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From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad - and fail. They are treating the symptoms while ignoring the true problem. Success starts with knowing the kind of business you're really in.
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Lead Right for Your Company's Type
- How to Connect Your Culture with Your Customer Promise
- Narrateur(s): Tom Parks
- Durée: 7 h et 36 min
- Date de publication: 2017-08-29
- Langue: Anglais
- From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad - and fail....
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Prix courant: 25,05$ ou 1 crédit
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Conversations in Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations
- Auteur(s): Jabaree Dunham-Carson
- Narrateur(s): David A. Nickerson
- Durée: 2 h et 22 min
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The purpose of this study is to discover if Customer Relationship Management programs can serve as a function of public relations in the development of stakeholder relationships. Conversations In Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations analyzes CRM communication by exploring the organization-public relationships between customers and their banking providers.
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Conversations in Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations
- Narrateur(s): David A. Nickerson
- Durée: 2 h et 22 min
- Date de publication: 2017-07-10
- Langue: Anglais
- The purpose of this study is to discover if Customer Relationship Management programs can serve as a function of public relations in the development of stakeholder relationships....
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Prix courant: 9,20$ ou 1 crédit
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Auteur(s): David Nour
- Narrateur(s): David Nour
- Durée: 9 h et 46 min
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What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you. Most important...is your company capable of setting aside a bit of its own self-interest to become part of dramatically more rewarding collaborative effort?
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Narrateur(s): David Nour
- Durée: 9 h et 46 min
- Date de publication: 2017-05-30
- Langue: Anglais
- Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you....
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Prix courant: 33,39$ ou 1 crédit
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Think First
- My No-Nonsense Approach to Creating Successful Products, Memorable User Experiences + Very Happy Customers
- Auteur(s): Joe Natoli
- Narrateur(s): Joe Natoli
- Durée: 2 h et 51 min
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Thing First details UX Consultant Joe Natoli's no-nonsense approach to creating successful products, powerful user experiences and very happy customers. He shares countless lessons learned from more than 30 years as a UX consultant to Fortune 500, 100, and US government organizations—including a few he's learned the hard way.
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Think First
- My No-Nonsense Approach to Creating Successful Products, Memorable User Experiences + Very Happy Customers
- Narrateur(s): Joe Natoli
- Durée: 2 h et 51 min
- Date de publication: 2023-07-13
- Langue: Anglais
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Thing First details UX Consultant Joe Natoli's no-nonsense approach to creating successful products, powerful user experiences and very happy customers....
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Prix courant: 8,71$ ou 1 crédit
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The Toxic Client
- Knowing and Avoiding Problem Customers
- Auteur(s): Garrett Sutton
- Narrateur(s): Garrett Sutton
- Durée: 5 h et 17 min
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Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while we learn an important truth: Not every client is a good client. In fact some of them are truly toxic.
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fantastic
- Écrit par Utilisateur anonyme le 2023-01-10
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The Toxic Client
- Knowing and Avoiding Problem Customers
- Narrateur(s): Garrett Sutton
- Durée: 5 h et 17 min
- Date de publication: 2016-07-26
- Langue: Anglais
- Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base....
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Prix courant: 19,18$ ou 1 crédit
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We Are Market Basket
- The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
- Auteur(s): Daniel Korschun, Grant Welker
- Narrateur(s): Tom Parks
- Durée: 7 h et 36 min
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What if a company were so treasured and trusted that people literally took to the streets - by the thousands - to save it? That company is Market Basket, a popular New England supermarket chain. After long-time, CEO Arthur T. Demoulas was ousted by his cousin Arthur S. Demoulas, the company's managers and rank-and-file workers struck back. Risking their own livelihoods to restore the job of their beloved boss they walked out, but they didn't walk far. At huge protest rallies, they were joined by loyal customers - leaving stores empty.
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We Are Market Basket
- The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
- Narrateur(s): Tom Parks
- Durée: 7 h et 36 min
- Date de publication: 2015-08-12
- Langue: Anglais
- What if a company were so treasured and trusted that people literally took to the streets - by the thousands - to save it? That company is Market Basket....
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Prix courant: 26,00$ ou 1 crédit
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The Relationship Engine
- Connecting with the People Who Power Your Business
- Auteur(s): Ed Wallace
- Narrateur(s): Tom Parks
- Durée: 5 h et 8 min
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Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together. Yet many leaders prioritize potential relationships and take established ones for granted. They shouldn't. Research reveals that these core relationships are often the weakest...and can prove more vital than missed networking opportunities.
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The Relationship Engine
- Connecting with the People Who Power Your Business
- Narrateur(s): Tom Parks
- Durée: 5 h et 8 min
- Date de publication: 2016-12-07
- Langue: Anglais
- Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together....
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Prix courant: 26,00$ ou 1 crédit
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Profit Heroes
- Breakthrough Strategies for Winning Customers and Building Profits
- Auteur(s): Bob Rickert
- Narrateur(s): Ray Gallagher
- Durée: 4 h et 37 min
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I wrote this book because I believe selling is undergoing its most significant change in more than 30 years. For those who recognize it, there is a "call to arms" that is transforming how sellers must sell, and what it will take to succeed in the future. Those who don't recognize it, or fail to heed it, will be left clinging to outdated assumptions and miscalculations about the centers of influence and the new business metrics that are fast becoming the primary currency in every customer exchange.
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Profit Heroes
- Breakthrough Strategies for Winning Customers and Building Profits
- Narrateur(s): Ray Gallagher
- Durée: 4 h et 37 min
- Date de publication: 2023-08-02
- Langue: Anglais
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I wrote this book because I believe selling is undergoing its most significant change in more than 30 years. For those who recognize it, there is a "call to arms" that is transforming how sellers must sell, and what it will take to succeed in the future....
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Prix courant: 18,74$ ou 1 crédit
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Employees/Customers
- Assets or Expendables Or...? (Bigshots' Bull)
- Auteur(s): Pete Geissler
- Narrateur(s): Ray Allaire
- Durée: 48 min
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This chapter-level audiobook can change the way you listen to big shots - mostly businesspersons with a snapshot or two of politicians - as they pontificate for public consumption and personal gain. You'll recognize the spin, that dastardly polite euphemism for lies that the advertising/PR folks coined years ago to anoint their profession with a bit of undeserved dignity. In the process, you might gain a more realistic grasp of what's going on around you and how your mind is being manipulated, or brainwashed.
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Employees/Customers
- Assets or Expendables Or...? (Bigshots' Bull)
- Narrateur(s): Ray Allaire
- Durée: 48 min
- Date de publication: 2015-10-14
- Langue: Anglais
- This chapter-level book can change the way you listen to big shots - mostly businesspersons with a snapshot or two of politicians - as they pontificate for public consumption and personal gain....
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Prix courant: 5,22$ ou 1 crédit
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Finance Your Business
- Narrateur(s): Deaver Brown
- Durée: 1 h et 2 min
- Date de publication: 2007-04-19
- Langue: Anglais
- Learn what it takes to finance your business in 60 minutes of conversation and instruction....
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Prix courant: 3,70$ ou 1 crédit
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Auteur(s): Mark Donnolo
- Narrateur(s): Walter Dixon
- Durée: 4 h et 21 min
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When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking audiobook on sales creativity, listeners will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers' needs while expanding the salesperson's entire way of thinking.
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Narrateur(s): Walter Dixon
- Durée: 4 h et 21 min
- Date de publication: 2014-02-07
- Langue: Anglais
- When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants....
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Prix courant: 21,00$ ou 1 crédit
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The Buzz
- 50 Little Things That Make a Big Difference to Serve Your Customers (Bookbytes Executive Summary)
- Auteur(s): David Freemantle
- Narrateur(s): Bookbytes
- Durée: 10 min
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Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.
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Prix courant: 1,43$ ou 1 crédit
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Agile and Lean Office (Key to Increasing Profit and Employee/Customer Satisfaction)
- Auteur(s): Ade Asefeso MCIPS MBA
- Narrateur(s): Ron Herczig
- Durée: 2 h et 23 min
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Agile and Lean Office are so deeply interwoven that if you are doing agile you are doing lean, and vice-versa. Those considering process change will likely find the description of the interrelatedness interesting and enlightening. The question should I use lean office instead of agile office is based on a false premise because office environments are complex systems. There can be thousands of integration points as information flows along a value stream.
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Agile and Lean Office (Key to Increasing Profit and Employee/Customer Satisfaction)
- Narrateur(s): Ron Herczig
- Durée: 2 h et 23 min
- Date de publication: 2014-04-21
- Langue: Anglais
- Agile and Lean Office are so deeply interwoven that if you are doing agile you are doing lean, and vice-versa...
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Prix courant: 9,20$ ou 1 crédit
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The Basics of Agile and Lean
- Develop an Agile Mindset and Lean Thinking (The Basics of Customer-First Product Management, Book 1)
- Auteur(s): Aditi Agarwal
- Narrateur(s): Douglas Birk
- Durée: 1 h et 28 min
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People often debate whether Agile and Lean are the same or different. This audiobook is made to introduce you to the core values and principles of both Agile and Lean methodologies and will hopefully answer some of the common questions about them.
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The Basics of Agile and Lean
- Develop an Agile Mindset and Lean Thinking (The Basics of Customer-First Product Management, Book 1)
- Narrateur(s): Douglas Birk
- Série: The Basics of Customer-First Product Management, Livre 1
- Durée: 1 h et 28 min
- Date de publication: 2020-03-27
- Langue: Anglais
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People often debate whether Agile and Lean are the same or different. This audiobook is made to introduce you to the core values and principles of both Agile and Lean methodologies and will hopefully answer some of the common questions about them....
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Prix courant: 8,71$ ou 1 crédit
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Job Interview Guide: Customer Service Representative, Financial Analyst, Lab Technician, Operations Manager
- Auteur(s): Anthony Roots
- Narrateur(s): Robert Meyer Narrations
- Durée: 23 min
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Tips on interviewing for positions as a customer service representative, financial analyst, lab technician, and operations manager.
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Job Interview Guide: Customer Service Representative, Financial Analyst, Lab Technician, Operations Manager
- Narrateur(s): Robert Meyer Narrations
- Durée: 23 min
- Date de publication: 2018-07-17
- Langue: Anglais
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Tips on interviewing for positions as a customer service representative, financial analyst, lab technician, and operations manager....
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Prix courant: 4,95$ ou 1 crédit
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The Entrepreneurial Conversation
- Creating Mutually Beneficial Business Relationships
- Auteur(s): Edward G. Rogoff, Michael Corbett
- Narrateur(s): Edward G. Rogoff, Corbett Michael
- Durée: 3 h et 24 min
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With an enlightening combination of real-world advice and relatable examples, this guide introduces communication skills that can facilitate the development of long-lasting business relationships and, in turn, increase sales results exponentially. Following an examination of the three critical elements of the entrepreneurial conversation, the narrative details how to think, speak, and listen like a successful entrepreneur.
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The Entrepreneurial Conversation
- Creating Mutually Beneficial Business Relationships
- Narrateur(s): Edward G. Rogoff, Corbett Michael
- Durée: 3 h et 24 min
- Date de publication: 2008-07-28
- Langue: Anglais
- This guide introduces communication skills that can facilitate the development of long-lasting business relationships....
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Prix courant: 11,59$ ou 1 crédit
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Auteur(s): Julie C. Lellis PhD, Melissa Eggleston
- Narrateur(s): Nicol Zanzarella
- Durée: 7 h et 5 min
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Does your business feel lifeless in today's fast-paced marketplace? Tired of struggling to stand out? Can't seem to clarify your message? You may be a zombie and not even know it. Zombies are confused, haphazard, and indistinguishable. Businesses act like zombies when empty communications alienate customers, supporters, and partners. The Zombie Business Cure gets to the heart of many communication problems: identity.
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Narrateur(s): Nicol Zanzarella
- Durée: 7 h et 5 min
- Date de publication: 2017-03-03
- Langue: Anglais
- Businesses act like zombies when empty communications alienate customers, supporters, and partners....
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Prix courant: 25,05$ ou 1 crédit
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The Hook
- How to Share Your Brand's Unique Story to Engage Customers, Boost Sales, and Achieve Heartfelt Success
- Auteur(s): Richard Krevolin
- Narrateur(s): Mel Foster, Patrick Lawlor, Joyce Bean
- Durée: 6 h et 50 min
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Corporations can no longer just worship the bottom line. Consumers and customers want to be associated with brands that align with their values. For business success today, your company needs to tell a compelling story that creates engagement, word-of-mouth, and brand loyalty. The Hook gives you a proven methodology to create a compelling narrative, then shows you how to share your story with the world and get consumers and customers to listen to and remember your message.
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The Hook
- How to Share Your Brand's Unique Story to Engage Customers, Boost Sales, and Achieve Heartfelt Success
- Narrateur(s): Mel Foster, Patrick Lawlor, Joyce Bean
- Durée: 6 h et 50 min
- Date de publication: 2015-11-23
- Langue: Anglais
- The Hook gives you a proven methodology to create a compelling narrative, then shows you how to share your story with the world....
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Prix courant: 26,00$ ou 1 crédit
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