Business Management Training

When managers take care of the staff, the staff will take care of the guests, and the guests will always come back! This training book is all about "Restaurant Soft Skills". It shows how individual actions have a direct or indirect effect on others. Understanding the significance of these skills and incorporating the relevance of these concepts, ideas, and strategies will enable restaurant owners and managers to retain staff, decrease problems, create respect, increase profits, and increase customer satisfaction!

L.E.T. has changed countless corporations and private businesses with its down-to-earth communication and conflict resolution skills. Dr. Gordon's L.E.T. program is a core program in more than 1,000 corporations around the world, including many Fortune 500 companies. The methods and skills that have proven to be essential for so many leaders can work for you, too.

The transformative mind-model for performing under stress and making pressure your advantage. Used by the planet’s top performers. In Performance Under Pressure, forensic psychiatrist Dr Ceri Evans gives you the tools to take control of the moment. Beat doubt, worry, regret and burnout with simple mind techniques and discover the secret of how to be ‘comfortable being uncomfortable’. No one is immune to pressure. We all fall victim to its effects in the same ways. But pressure is misunderstood.

A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

Anyone that has been a service manager knows the job is incredibly stressful. I discovered that I could manage my stress level and generate amazing net profit by always keeping a finger on the pulse of the drive-through. You can turn your service lane into a profitable, minimally stressful environment you can be proud of, and "Gold Standard Service Advisors" are the key to it all.

Tested and effective leadership and teaching advice based on riveting combat stories from a Special Operations veteran. In Leadership and Training for the Fight, MSG Paul R. Howe, U.S. Army Retired, shares ideas on leadership that he has developed through extensive combat experience. Howe tells riveting stories of military operations and analyzes leadership concepts. He also gives advice on how to understand students and how to refine your teaching methods. Written with the unique insight of a Special Operations soldier, this book is the perfect guide for anyone interested in improving leadership skills.

Do you want to become your own best version? Do you want to showcase your charismatic, authentic self so that you attract people and become popular? If so, this book How to Be Charismatic, Develop Confidence, and Exude Leadership: The Miracle Formula for Magnetic Charisma, Defeating Anxiety, and Winning at Communication is the right book for you!

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

A man finds himself on the top step of a stepladder; a woman removes the guard to her machine; a worker is not wearing her safety glasses in the plant. Why do these folks do these things? One tendency is to blame workers for safety errors and label their personal failings as the cause. Labeling does not solve the problems. These tendencies build dysfunctional management practices that create fear associated with your safety programs. I want to teach you a better way to analyze behaviors to understand why your employees were put in a position to take the risk in the first place.

If you want to accomplish more in your work and life yet find yourself struggling with procrastination, listen to unlock those secrets for yourself!

If you find yourself in the blurred area between management and leadership, and would like to level up, then knowing the difference between the two can help you a lot. At some point in anyone’s career, a person faces a challenge to be better in what he is doing. Understanding that change is inevitable in work and life, in general, knowing what needs to be done can make the difference between coping and excelling.

Increasingly, new employees and junior members of any profession are encouraged - sometimes stridently - to "find a mentor!" Four decades of research reveals that the effects of mentorship can be profound and enduring; strong mentoring relationships have the capacity to transform individuals and entire organizations.

Need to design training in a flash? This step-by-step guide to designing training will help you on your way in record time!

Congratulations, you’re a manager! But the question is, what’s next? This might be your first time in a management role, and you’re both excited and a little nervous to get up to speed asap and do a great job. But you’ve never managed people before like this, so you’re secretly a little worried. You might also be an experienced manager, who is ready to take your skills to the next level, try out our proven strategies and tips, and get ready for your next promotion. Either way, the good news is that you’re in the right place.

Do you wish you had more qualified, committed, and mission-oriented leaders in your church to share the ministry workload? Do you have a passion for cultivating the God-given leadership gifts in others? Most pastors say that the need to identify and develop leaders is critical to the health and growth of their church, yet most churches do not have an intentional plan for doing this.

Congratulations, the day has finally arrived! You’re officially a first-time manager! But the question is, what’s next? How will you manage a team who works great with each other, meeting all their goals and making every project a success? When trouble arises, what are the proven ways to manage conflict, meet tight deadlines, and still make sure your team feels valued? This book will share with you the proven tips and strategies to help you become an effective and stress-free manager, lead a super successful team, and keep your boss happy.

Discover the untold truths of leadership in "The Dirty Side of Leadership" by Ron Ward. This isn't your typical leadership book; it's a raw and honest exploration of the personal challenges that every manager, executive, and leader will face. The story begins with Ron Ward, newly appointed Director of a Federal Law Enforcement Academy, as he braces himself to terminate a tenured employee. This pivotal moment unveils his lack of preparation and sparks a journey to master the complexities of leadership.

I have heard story after story from supervisors desperately wanting to know how to avoid being overwhelmed with stress while leading their team. Far too many people are put into supervisory positions without being prepared for the role. They feel as if they are walking a tightrope with no safety net. Mastering the 12 skills outlined in this book positions a supervisor to reduce their own stress, increase the performance of their people, and have all of the right tools in their toolbox to build a top-performing and happy team!

Between the extremes of passive and aggressive styles is an effective, winning management approach - the assertive style. Assertive doesn't mean overbearing, pushy, or autocratic. It's a valuable, balanced approach that assures you'll handle people, get things done, and communicate - all in the same level-headed, confident manner. Understand the three styles of management. Specify what you need, when you need it, and the quality you receive. Motivate others to perform as expected.

Speaking well in public can open many doors for us. From a professional point of view, it can help to increase the possibilities in a job interview, get more credibility and attention in work meetings, obtain better results in an examination, attract clients for a company or project, gain the confidence of your team, and leadership. Learn the techniques of powerful people who can win people’s hearts and achieve their goal by speech. Learn why people listen to them. Learn why they matter and how you can make your speeches impactful using their secrets.