Conflict Communication

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

"What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company.

Harvard professor (and negotiation advisor to organizations around the world) Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra illustrates key lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting the US Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations.

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.

Relationships everywhere are in crisis due to our inability to talk about "difference" without polarizing. Since objection to difference is the core human problem, we need a skill that helps us connect beyond difference. That's just what New York Times bestselling authors Dr. Harville Hendrix and Dr. Helen LaKelly Hunt offer in their new book: How To Talk With Anyone About Anything. They call it the Safe Conversations Dialogue process, which everyone can learn and teach, that moves all relationships from danger to safety, making connecting possible.

Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually help feed the world’s hungry, fix the damage of a Hurricane Katrina, or even get a healthy lunch program up and running in the local school. But extraordinary leaders such as Gandhi and even unlikely social activists such as Bob Geldof most often see themselves as harnessing the forces around them, rather than singlehandedly setting those forces in motion.

Popular recovery speaker Mary Pearl T talks about relationships and relates them, often humorously, to the traditions. Lots of great stories. Great fun.

Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation.

Loving Across Borders is the essential guide for navigating a new intercultural relationship. Faced with challenges ranging from immigration to different value systems, fiance visas to communication, and everything in between, if you're in an intercultural relationship you might feel alone and unequipped for handling all the obstacles in your path. Get on track create and maintain the intercultural marriage of your dreams.

Menace, mensonge, débordement émotionnel, manipulation, mauvaise foi, rapport de force défavorable, profils difficiles, contrainte... Dans un contexte de crise et de pressions multiples, les négociations, quelles qu'elles soient, se sont considérablement complexifiées. Cet ouvrage procure les techniques éprouvées pour préparer, conduire et clôturer efficacement les négociations difficiles et détaille les ressorts psychologiques essentiels à la résolution de conflit. L'auteur y livre ses secrets, outils et anecdotes, issus de son expérience de négociateur mondialement reconnu.

Transform Your Relationship in Less Than 30 Days: Embrace Effective Communication Without Feeling Overwhelmed. Struggling with misunderstandings or emotional distance in your relationship? You're not alone. Many couples face these challenges, but change is possible. Welcome to the Couples Communication Handbook—a practical guide to improving communication and strengthening your marriage in 30 days. Couples who apply the techniques in this book see real transformation.

Do you find that you're constantly walking on eggshells, afraid of saying something that will upset your ex and cause them to use your children against you? Are you feeling weighed down by your narcissistic co-parent's manipulations? Worried about how all of this is affecting your children? While you cannot change your ex and rid them of their damaging tendencies, you can control your actions and protect your children. This guide will show you how. Inside, you’ll discover:

In a culture where constant offense and polarization dominate so many interactions, here is good news about a more productive way to disagree: God desires for us to become better at loving others . . . not better at debating. Grace in the Gray helps us see the grace and good that’s often hidden by our own limited perspectives and assumptions.

Internationally renowned relationship coach Eri Kardos presents what people around the world have been waiting for: a simple and effective guide to using Relationship Agreements: a beautiful tool that unpacks the spoken and unspoken understandings that hold a relationship together so that each aspect can be articulated, understood, and explored.

Authentic Relating provides the framework to transform every aspect of relationships—starting with the one to ourselves. It is truth and compassion together in a journey to become more awake and aware in every relationship. With practice, we can learn to alchemize conflict into clarity, connection, and creativity.

We all have people in our lives who frustrate, annoy, or hurt us: workplace bullies, those who always claim to be right, or those with anxious or obsessive personalities. And most of us hurt others occasionally, too. Now, authors Dr. Helen McGrath, a clinical psychologist and professor, and Hazel Edwards, a professional writer, offer this extremely practical guide to dealing with the difficult personalities we encounter every day - in others, and in ourselves.

In The Emotional Intelligence Skills Workbook, psychologists Matthew McKay and Stephanie Catella draw from emotion efficacy therapy (EET) and acceptance and commitment therapy (ACT) to offer a wealth of practical skills you can use to navigate difficult conversations effectively while maintaining your relationships. You'll learn what emotional intelligence (EI) is, and why strengthening it can help you overcome conflict with others.

Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial.

4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere! is an excellent 'How-To Guide' teaching some of the key skills that will help you identify and overcome communication barriers and achieve relationship success with the important people in your life--your spouse or partner, child or children, parents, siblings, friends, co-workers, customers--everyone!

Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started. In this groundbreaking new book on negotiation, Alexandra Carter - Columbia law professor and mediation expert who has helped students, business professionals, the United Nations, and more - offers a straightforward accessible approach anyone can use to ask for and receive more.