Conflict Communication

Internationally renowned relationship coach Eri Kardos presents what people around the world have been waiting for: a simple and effective guide to using Relationship Agreements: a beautiful tool that unpacks the spoken and unspoken understandings that hold a relationship together so that each aspect can be articulated, understood, and explored.

Dis-Solving Conflict from Within presents a new paradigm for looking at conflict. Written by a professional mediator (and an occasional adventure motorcyclist), this book presents a mindfulness-based framework for understanding conflict, and more importantly, responding to conflict with strength, clarity, and ease as opposed to reacting to it with fear, avoidance, or aggression.

You may have reached a plateau in your relationship and don't know how to bring the spark back. You might settle for companionship but secretly yearn to rekindle the desire you once felt for your partner. What if you could invite intimacy and passion back into your relationship so your love stands the test of time? Wouldn't that be worth the effort? The good news is that with the methods suggested in this book, you can rediscover the spark that first ignited your love for each other and rekindle the intimacy in your relationship.

Today, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions facing our nation's leaders - from how to mobilize during a hurricane or in the aftermath of a bombing to halting a raging pandemic. They also take listeners through the tough decision-making inside the world's largest companies, hottest startups, and leading nonprofits.

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.

It’s a truth universally acknowledged that terrible apologies are the worst. We’ve all been on the receiving end, and oh, how they make us seethe. Horrible public apologies—excuse-laden, victim blame-y, weaselly statements—often go viral instantaneously, whether they’re from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better?

Organizational consultant Adrian Pei describes key challenges ethnic minorities face in majority culture organizations. He unpacks how historical forces shape contemporary realities and what both minority and majority cultures need to know in order to work together fruitfully.

Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts.

Constant worry, along with anxious thoughts, tends to plague relationships. They can tear apart two individuals who are in love with each other much before they can enjoy the true essence of love. No matter if recent situations have stirred up all your underlying anxieties or you have lived your whole life with anxiety, there is no need to accept that your remaining life is going to be the same. If you are exhausted from living with the constant pain of panic, overwhelmed with unnecessary relationship worries, or feel anxious now and then, you can take the help of this audiobook.

There are different kinds of difficult people, and what you'll learn first in this audiobook is to recognize them for who they are. You won't be able to cure them, they would have to go into therapy most of the time to become better versions of themselves. But you'll also find your weapons to overcome the obstacles these aggressive, negative, or just silent people erect on your path. Working in stages to assess the situation and the profile of the difficult people you face, you'll be able to shield yourself and turn their shortcomings into an opportunity for both of you.

Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose.

This audiobook shows you how to communicate effectively in your marriage without fighting and feel safe sharing your most private thoughts. In this narration, you’ll find the essential information you need to build a positive romantic relationship with your spouse using the power of healthy communication. Like playing the piano or driving a car, communication in marriage is a skill you can learn. This book shares practical steps and effective verbal and nonverbal communication techniques that can help you create a marriage with lasting harmony.

Negotiating is an art. It's complicated. To become an exceptional negotiator traditionally requires years of experience in negotiations. But that doesn't mean that most people can't quickly and easily learn proven negotiating skill and techniques if someone shows them what to do. This book does exactly that. Never Lose Again reveals a simple but remarkably effective set of fifty questions that anyone can immediately use to become far better negotiators.

Great leaders understand that their team is only as strong as its weakest link. And healthy, nurtured relationships are key in making your team operate as a well-oiled machine. In Relationships 101, John Maxwell offers time-tested principles for connecting with people and building positive working relationships within an organization. The unique, pocket-size format puts straightforward, practical information at your fingertips.

Everyone has a "schmuck" in their office - a difficult, disruptive person who upsets the workplace, confuses their coworkers, and causes concern. No one is safe from a schmuck. They come in many sizes and shapes. In her new audiobook, Dr. Jody Foster explains the entire spectrum of schmucks and how they can decrease productivity and generally make everyone else unhappy.

Learn how working with power, rank, revenge, and abuse helps build sustainable communities from author and the founder of Processwork Arthur Mindell. Mindell has appeared on radio and television around the world and works internationally with highly conflicted groups including government and multi-racial situations.

You’ve heard about taking personal responsibility. You know about the importance of having a strong, healthy mindset. Here’s the big idea: These two concepts are 100 percent connected. Taking responsibility equals a strong, healthy mindset. But how do you take personal responsibility? That sounds like no fun! Paul Campbell Aucoin provides a shockingly simple breakthrough, using an easy-to-remember shortcut that turns taking responsibility into a skill.

What if talking doesn’t work? In fact, instead of understanding you get the opposite: more conflict. Sounds familiar? We linger in unsatisfying relationships or end up divorcing. But you deserve better! Mindful habits can transform your relationship, heal wounds and make you feel heard. This five step program will show what united you in the first place and bring you back to that initial bond.

No matter how much you and your husband or boyfriend love each other, sometimes what you say (or don’t say) and how you say it can get in the way. This book will show you what could be problematic with your conversations that you aren’t even aware of and offer helpful tips and strategies to break old patterns and change the dynamics of how you communicate and connect as a couple.

It takes time to become a leader. While some people appear to be born leaders, the ability to lead is actually a collection of skills, nearly all of which can be learned and improved upon. Based on his New York Times best seller, The 21 Irrefutable Laws of Leadership, Dr. John C. Maxwell presents a daily plan to help you grow as a leader in your personal, professional, and spiritual life.