Customer Behavior

Liste de produits
  • Prix courant: 21,16$ ou 1 crédit

    Prix réduit: 21,16$ ou 1 crédit

    • The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
    • Auteur(s): Jeff Cobb
    • Narrateur(s): Erik Synnestvedt
    • Durée: 7 h et 5 min
    • Date de publication: 2013-01-15
    • Langue: Anglais
    • Pas de évaluations
    • Lifelong learning has become a multibillion-dollar business, with more than 60 million adults currently engaged in webinars, webcasts, in-house training, continuing education classes, and more....

    Prix courant: 31,16$ ou 1 crédit

    Prix réduit: 31,16$ ou 1 crédit

    • How Successful Companies Transform New Customers into Loyal Champions
    • Auteur(s): Donna Weber
    • Narrateur(s): Donna Weber
    • Durée: 5 h et 1 min
    • Date de publication: 2021-12-08
    • Langue: Anglais
    • 5 out of 5 stars 5 évaluations
    • Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems....

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • How to Win and Keep Customers in the Age of Disruption
    • Auteur(s): Steve Dennis
    • Narrateur(s): Steve Dennis
    • Durée: 9 h et 16 min
    • Date de publication: 2021-04-28
    • Langue: Anglais
    • Pas de évaluations
    • Physical retail isn’t dead - but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to bounce back from the COVID-19 downturn and thrive in the years to come....

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • The Unbeatable Strategy of Loving Customers
    • Auteur(s): Fred Reichheld, Darci Darnell, Maureen Burns
    • Narrateur(s): Walter Dixon
    • Durée: 8 h et 37 min
    • Date de publication: 2021-12-31
    • Langue: Anglais
    • 4.5 out of 5 stars 6 évaluations
    • Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • How to Reimagine Customer Experience to Transform Your Business
    • Auteur(s): Joseph A. Michelli
    • Narrateur(s): Joseph A. Michelli
    • Durée: 4 h et 24 min
    • Date de publication: 2024-03-26
    • Langue: Anglais
    • Pas de évaluations
    • It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience....

    Prix courant: 21,79$ ou 1 crédit

    Prix réduit: 21,79$ ou 1 crédit

  • Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • How to Embrace Complaints and Keep Your Customers
    • Auteur(s): Jay Baer
    • Narrateur(s): Jay Baer
    • Durée: 5 h et 36 min
    • Date de publication: 2016-03-01
    • Langue: Anglais
    • 3.5 out of 5 stars 9 évaluations
    • Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

    Prix courant: 31,16$ ou 1 crédit

    Prix réduit: 31,16$ ou 1 crédit

    • The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy...Create a Mass of Raving Fans...and Take Any Business to the Next Level
    • Auteur(s): Ryan Levesque
    • Narrateur(s): Tom Parks
    • Durée: 6 h et 7 min
    • Date de publication: 2019-07-02
    • Langue: Anglais
    • 5 out of 5 stars 14 évaluations
    • In this best-selling book, Ryan Levesque lays out his proven, repeatable, yet slightly counterintuitive, methodology for understanding the core wants and motivations of your customer....

    Prix courant: 17,48$ ou 1 crédit

    Prix réduit: 17,48$ ou 1 crédit

    • Auteur(s): Seth Godin
    • Narrateur(s): Seth Godin
    • Durée: 2 h et 1 min
    • Date de publication: 2001-01-02
    • Langue: Anglais
    • 4.5 out of 5 stars 22 évaluations
    • The man Business Week calls "the ultimate entrepreneur for the information age" explains "Permission Marketing"...

    Prix courant: 14,56$ ou 1 crédit

    Prix réduit: 14,56$ ou 1 crédit

    • Actionable CX Strategies to Better Understand, Attract, and Retain Customers
    • Auteur(s): Debbie Levitt
    • Narrateur(s): Debbie Levitt
    • Durée: 16 h et 35 min
    • Date de publication: 2023-02-15
    • Langue: Anglais
    • Pas de évaluations
    • Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience....

    Prix courant: 31,26$ ou 1 crédit

    Prix réduit: 31,26$ ou 1 crédit

    • Succeed in the Digital Economy by Changing the Way Your Organization Thinks
    • Auteur(s): David H. DeWolf, Jessica S. Hall
    • Narrateur(s): David H. DeWolf, Jessica S. Hall
    • Durée: 3 h et 47 min
    • Date de publication: 2019-08-30
    • Langue: Anglais
    • 4 out of 5 stars 1 évaluation
    • The Product Mindset approaches product development from a bold, new direction, based on a shared internal outlook that drives focus, speed, experimentation, and innovation from a wide variety of stakeholders....

    Prix courant: 18,74$ ou 1 crédit

    Prix réduit: 18,74$ ou 1 crédit

    • Leadership Behavior Strategies for Continuous Improvement in Healthcare
    • Auteur(s): John Toussaint, Kim Barnas, Emily Adams - contributor
    • Narrateur(s): Kyle Tait
    • Durée: 5 h et 37 min
    • Date de publication: 2021-07-14
    • Langue: Anglais
    • Pas de évaluations
    • Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • The Seven Levels of Adaptive Innovation
    • Auteur(s): Steve Miller
    • Narrateur(s): Steve Miller
    • Durée: 3 h et 54 min
    • Date de publication: 2022-09-19
    • Langue: Anglais
    • Pas de évaluations
    • In order to be successful both today and in the future, you need to separate yourself from the competition by practicing the breakthrough principle of adaptive innovation. How? By delivering an experience that the competition either cannot or will not attempt to copy....

    Prix courant: 9,04$ ou 1 crédit

    Prix réduit: 9,04$ ou 1 crédit

    • Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
    • Auteur(s): Robbie Kellman Baxter
    • Narrateur(s): Tom Pile
    • Durée: 8 h et 12 min
    • Date de publication: 2016-04-19
    • Langue: Anglais
    • 4.5 out of 5 stars 10 évaluations
    • If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy....

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • The Complete Guide to Creating Customers with Word-of-Mouth
    • Auteur(s): Jay Baer, Daniel Lemin
    • Narrateur(s): Jay Baer, Daniel Lemin, Ted Wright
    • Durée: 5 h et 34 min
    • Date de publication: 2018-10-02
    • Langue: Anglais
    • 4.5 out of 5 stars 18 évaluations
    • Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin....

    Prix courant: 17,48$ ou 1 crédit

    Prix réduit: 17,48$ ou 1 crédit

    • How Successful Organizations Listen to Customers and Create New Products Continuously
    • Auteur(s): Jeff Gothelf, Josh Seiden
    • Narrateur(s): Graham Rowat
    • Durée: 6 h et 19 min
    • Date de publication: 2019-12-10
    • Langue: Anglais
    • 5 out of 5 stars 4 évaluations
    • We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • Technology for Humanity
    • Auteur(s): Philip Kotler, Hermawan Kartajaya, Iwan Setiawan
    • Narrateur(s): Steve Menasche
    • Durée: 7 h et 8 min
    • Date de publication: 2021-03-23
    • Langue: Anglais
    • 4 out of 5 stars 4 évaluations
    • Celebrated promoter of the "Four P's of Marketing", Philip Kotler, explains how marketers can use technology to address customers' needs and make a difference in the world....

    Prix courant: 14,47$ ou 1 crédit

    Prix réduit: 14,47$ ou 1 crédit

    • Delivering World-Class Customer Experience the Mercedes-Benz Way
    • Auteur(s): Joseph A. Michelli
    • Narrateur(s): Joseph A. Michelli
    • Durée: 7 h et 31 min
    • Date de publication: 2015-12-06
    • Langue: Anglais
    • 4 out of 5 stars 6 évaluations
    • Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....

    Prix courant: 26,00$ ou 1 crédit

    Prix réduit: 26,00$ ou 1 crédit

    • How to Design B2B SAAS Pricing Models That Your Customers Will Love
    • Auteur(s): Ulrik Lehrskov-Schmidt
    • Narrateur(s): Ulrik Lehrskov-Schmidt
    • Durée: 6 h et 29 min
    • Date de publication: 2024-02-08
    • Langue: Anglais
    • Pas de évaluations
    • Written in the trenches of helping hundreds of B2B SaaS businesses, The Pricing Roadmap will help you pour gasoline on the fire of your pricing.

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit