Customer Behavior
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Entrepreneur Voices on the Science of Success
- Auteur(s): The Staff of Entrepreneur Media Inc., Jonathan Small - editor
- Narrateur(s): Susan Hanfield, Stephen R. Thorne
- Durée: 4 h et 51 min
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Whether at work or at home, success is something we strive for in all aspects of our lives. And while there are a number of obvious things you should be doing in order to achieve your goals and reach success, there are also some not-so-obvious ones. Entrepreneur Voices on the Science of Success offers data and research-backed tools and tactics for both business and personal achievement from entrepreneurs and small business owners including Tim Ferris, Brian Tracy, and Reid Hoffman.
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Entrepreneur Voices on the Science of Success
- Narrateur(s): Susan Hanfield, Stephen R. Thorne
- Durée: 4 h et 51 min
- Date de publication: 2018-10-16
- Langue: Anglais
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Entrepreneur Voices on the Science of Success offers data and research-backed tools and tactics for both business and personal achievement from entrepreneurs and small business owners including Tim Ferris, Brian Tracy, and Reid Hoffman....
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Prix courant: 22,26$ ou 1 crédit
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Act Like a Business, Think Like a Customer
- Managing You Business Using Loyalty, Relationships, and Engagement
- Auteur(s): Dr. Elijah G. Clark
- Narrateur(s): Dr. Elijah G. Clark
- Durée: 4 h et 5 min
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As humans, we are greatly influenced by our relationships. We each enjoy being members of loyalty programs and networking groups that align with our goals. We have selected and continue to go to the same supermarkets, gas stations, banks, and purchase from only select companies. This happens because of an unspoken relationship that exists with these businesses and brands. They make us happy, we trust them, and their consistency is calming in a chaotic world with too many choices.
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Act Like a Business, Think Like a Customer
- Managing You Business Using Loyalty, Relationships, and Engagement
- Narrateur(s): Dr. Elijah G. Clark
- Durée: 4 h et 5 min
- Date de publication: 2017-08-10
- Langue: Anglais
- As humans, we are greatly influenced by our relationships....
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Prix courant: 19,78$ ou 1 crédit
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Above the Line
- How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results
- Auteur(s): Michael Henderson
- Narrateur(s): Glen McCready
- Durée: 8 h et 48 min
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Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers, and Delivers Results offers all leaders a handbook for leveraging an organization's culture to engage staff, increase customer satisfaction, and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organizational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money.
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Above the Line
- How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results
- Narrateur(s): Glen McCready
- Durée: 8 h et 48 min
- Date de publication: 2020-07-27
- Langue: Anglais
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Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers, and Delivers Results offers all leaders a handbook for leveraging an organization's culture to engage staff, increase customer satisfaction, and streamline business performance....
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China's Super Consumers
- What 1 Billion Customers Want and How to Sell It to Them
- Auteur(s): Savio Chan, Michael Zakkour
- Narrateur(s): Kevin Stillwell
- Durée: 8 h et 16 min
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China's Super Consumers explores the extraordinary birth of consumerism in China and explains who these super consumers are. China's Super Consumers offers an in-depth explanation of what's inside the minds of Chinese consumers and explores what they buy, where they buy, how they buy, and most importantly, why they buy. The audiobook is filled with real-world stories of the foreign and domestic companies, leading brands, and top executives who have succeeded in selling to this burgeoning marketplace.
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China's Super Consumers
- What 1 Billion Customers Want and How to Sell It to Them
- Narrateur(s): Kevin Stillwell
- Durée: 8 h et 16 min
- Date de publication: 2020-07-27
- Langue: Anglais
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China's Super Consumers explores the extraordinary birth of consumerism in China and explains who these super consumers are....
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The Big Data-Driven Business
- How to Use Big Data to Win Customers, Beat Competitors, and Boost Profits
- Auteur(s): Russell Glass, Sean Callahan
- Narrateur(s): A.T. Chandler
- Durée: 6 h et 13 min
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The Big Data-Driven Business: How to Use Big Data to Win Customers, Beat Competitors, and Boost Profits makes the case that big data is for real, and more than just big hype. The audiobook uses real-life examples - from Nate Silver to Copernicus, and Apple to Blackberry - to demonstrate how the winners of the future will use big data to seek the truth.
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The Big Data-Driven Business
- How to Use Big Data to Win Customers, Beat Competitors, and Boost Profits
- Narrateur(s): A.T. Chandler
- Durée: 6 h et 13 min
- Date de publication: 2020-07-27
- Langue: Anglais
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The Big Data-Driven Business makes the case that big data is for real, and more than just big hype. The audiobook uses real-life examples - from Nate Silver to Copernicus, and Apple to Blackberry - to demonstrate how the winners of the future will use big data to seek the truth....
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We Need to Talk
- Auteur(s): Phillip Van Hooser
- Narrateur(s): Gary J. Chambers
- Durée: 2 h et 54 min
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Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost, employees are encouraged or demotivated, professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect, and sidestep common minefields when communicating gets critical.
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We Need to Talk
- Narrateur(s): Gary J. Chambers
- Durée: 2 h et 54 min
- Date de publication: 2020-04-03
- Langue: Anglais
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Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost, employees are encouraged or demotivated, professional networks are expanded or extinguished - all by how well we communicate....
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Prix courant: 10,05$ ou 1 crédit
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Secret Sauce
- How to Pack Your Messages with Persuasive Punch
- Auteur(s): Harry Mills
- Narrateur(s): Tom Parks
- Durée: 2 h et 14 min
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When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE test and be: Simple, Appealing, Unexpected, Credible, and Emotional. Secret Sauce shows you how to transform unconvincing messages into compelling copy.
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Secret Sauce
- How to Pack Your Messages with Persuasive Punch
- Narrateur(s): Tom Parks
- Durée: 2 h et 14 min
- Date de publication: 2017-02-21
- Langue: Anglais
- When it comes to messaging, what worked in the past won't work today....
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Prix courant: 13,00$ ou 1 crédit
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Culture Built My Brand
- The Secret to Winning More Customers Through Company Culture Hardcover
- Auteur(s): Mark Miller, Ted Vaughn
- Narrateur(s): Dustin Naylor
- Durée: 4 h et 19 min
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Too many executive leaders settle for inadequate employee performance, mediocre outcomes, and unremarkable earnings. But this doesn’t have to be your organization’s reality. There is a way to break through the inertia to engage your team, drive better results, and attract a tribe of loyal customers—by tapping into the greatest driver of brand success: your internal company culture.
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Culture Built My Brand
- The Secret to Winning More Customers Through Company Culture Hardcover
- Narrateur(s): Dustin Naylor
- Durée: 4 h et 19 min
- Date de publication: 2022-12-19
- Langue: Anglais
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Too many executive leaders settle for inadequate employee performance, mediocre outcomes, and unremarkable earnings. But this doesn’t have to be your organization’s reality....
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Prix courant: 18,74$ ou 1 crédit
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What to Ask
- How to Learn What Customers Need but Don't Tell You
- Auteur(s): Andrea Olson
- Narrateur(s): Rachel Perry
- Durée: 4 h et 53 min
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Traditional customer feedback methods ignore two essential sources of insight: context and behavior. These reveal the why behind the what, eliminating the ambiguity of open-ended customer feedback—and this requires a different approach. In What to Ask, author Andrea Belk Olson, CEO of applied behavioral science consulting firm Pragmadik, and head of the University of Iowa JPEC startup incubator, delivers a unique, cognitive method for discovering hidden customer needs, converting them quickly into differentiators, and avoiding the pitfalls of traditional research.
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What to Ask
- How to Learn What Customers Need but Don't Tell You
- Narrateur(s): Rachel Perry
- Durée: 4 h et 53 min
- Date de publication: 2022-06-14
- Langue: Anglais
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Traditional customer feedback methods ignore two essential sources of insight: context and behavior. These reveal the why behind the what, eliminating the ambiguity of open-ended customer feedback—and this requires a different approach....
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Prix courant: 22,26$ ou 1 crédit
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- Auteur(s): Jason S. Bradshaw
- Narrateur(s): Jason S. Bradshaw
- Durée: 3 h et 9 min
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Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line. It’s All About CEX! breaks experience down into its core components - success, ease, and connection - and shows you how to get the most mileage out of each one.
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- Narrateur(s): Jason S. Bradshaw
- Durée: 3 h et 9 min
- Date de publication: 2019-11-25
- Langue: Anglais
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Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because of this....
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Prix courant: 18,74$ ou 1 crédit
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The Power of Community
- How Phenomenal Leaders Inspire Their Teams, Wow Their Customers, and Make Bigger Profits
- Auteur(s): Howard Partridge
- Narrateur(s): Michael Anthony
- Durée: 5 h et 39 min
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The Power of Community provides a step-by-step approach to transforming your organization by tapping into the human need to connect with and feel valued by others. By creating a company culture based on core community values, you'll empower your workforce, build customer loyalty, and drive profits and growth.
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The Power of Community
- How Phenomenal Leaders Inspire Their Teams, Wow Their Customers, and Make Bigger Profits
- Narrateur(s): Michael Anthony
- Durée: 5 h et 39 min
- Date de publication: 2021-07-20
- Langue: Anglais
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The Power of Community provides a step-by-step approach to transforming your organization by tapping into the human need to connect with and feel valued by others....
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Developing Customer Services in the Black-Owned Business
- Auteur(s): Yvonne P. Witter
- Narrateur(s): Robert Aymer
- Durée: 49 min
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Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.
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Developing Customer Services in the Black-Owned Business
- Narrateur(s): Robert Aymer
- Série: CRACKING A NUT
- Durée: 49 min
- Date de publication: 2023-02-03
- Langue: Anglais
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Developing Customer Service in the Black-Owned Business is the first in the Cracking a Nut Series which boldly addresses the problem of poor customer service with wit and honesty....
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Prix courant: 7,00$ ou 1 crédit
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Corrupt Business Practices in Newspaper Circulation
- The Eye-opening Experiences of a Newsboy
- Auteur(s): James Lowrance
- Narrateur(s): Caroline Miller
- Durée: 37 min
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There are many honest and highly ethical people in businesses, and public offices, including those in the newspaper industry but honesty can only maintain an upper-hand when accountability for potential dishonestly remains in place and is practiced when necessary. I also feel that the type practices I describe in the chapters of this audiobook, that I witnessed first-hand as a contract newspaper distributor, including illegitimate methods for increasing circulation by some newspaper companies, is far more common than the general public may realize.
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Corrupt Business Practices in Newspaper Circulation
- The Eye-opening Experiences of a Newsboy
- Narrateur(s): Caroline Miller
- Durée: 37 min
- Date de publication: 2013-12-16
- Langue: Anglais
- There are many honest and highly ethical people in businesses, and public offices, including those in the newspaper industry but honesty can only maintain an upper-hand when accountability for potential dishonestly remains in place and is practiced when necessary....
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Il Denaro - un Mito
- Auteur(s): Ben Sweetland
- Narrateur(s): Stefano Trillini
- Durée: 18 min
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Lo scopo di questo capitolo è quello di darti un vero concetto per quanto riguarda l'irrealtà del denaro. Uno lotta così duramente per i soldi, quando in realtà ciò che sta veramente cercando è il risultato, ciò che si ottiene con i soldi: sicurezza, cibo, riparo, vestiti, ecc. Guardiamo al denaro come qualcosa di reale. Prendiamo un dollaro e lo teniamo nelle nostre mani e sentiamo di avere qualcosa di sostanziale. In realtà, per quanto il suo valore stabile sia fonte di preoccupazione, una moneta è flessibile come un elastico.
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Il Denaro - un Mito
- Narrateur(s): Stefano Trillini
- Durée: 18 min
- Date de publication: 2021-03-09
- Langue: Italien
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Lo scopo di questo capitolo è quello di darti un vero concetto per quanto riguarda l'irrealtà del denaro. Uno lotta così duramente per i soldi, quando in realtà ciò che sta veramente cercando è il risultato, ciò che si ottiene con i soldi: sicurezza, cibo, riparo, vestiti, ecc...
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Prix courant: 7,01$ ou 1 crédit
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- Auteur(s): Miriam Herz
- Narrateur(s): Janine Friedmann
- Durée: 52 min
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Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr. Damit ist jetzt Schluss! Denn mit der Methode: Gewaltfreie Kommunikation lernen Sie ganz einfach Ihre eigenen Bedürfnisse und die Ihres Gegenübers besser wahrzunehmen. Der Schlüssel zu einem konfliktfreien miteinander ist achtsames Zuhören und eine achtsame Kommunikation.
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- Narrateur(s): Janine Friedmann
- Durée: 52 min
- Date de publication: 2019-10-08
- Langue: Allemand
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Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr....
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Prix courant: 4,95$ ou 1 crédit
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Africa’s Goldmine
- A Guide to Winning Customers in Its Unstructured Markets
- Auteur(s): Uchenna Uzo
- Narrateur(s): Emem Attah
- Durée: 1 h et 58 min
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The most novel collection of unknown insights about Africa's consumer markets.
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Africa’s Goldmine
- A Guide to Winning Customers in Its Unstructured Markets
- Narrateur(s): Emem Attah
- Durée: 1 h et 58 min
- Date de publication: 2023-09-28
- Langue: Anglais
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The most novel collection of unknown insights about Africa's consumer markets....
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Prix courant: 8,71$ ou 1 crédit
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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- Auteur(s): Aaron Daniel Chavez
- Narrateur(s): Russell Archey
- Durée: 53 min
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Are you ready to increase your businesses sales and your customer service reputation? The 7 Laws of Viral Customer Service will, without a doubt, enlighten you as a business owner! Believe it or not, 68 percent of customers begin buying from a different business as a result of poor customer service. That means, if you or your employees show poor customer service, you will, more often than not, never see that customer again! Research also shows that the average business loses 15 percent of its customers each year.
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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- Narrateur(s): Russell Archey
- Durée: 53 min
- Date de publication: 2020-01-08
- Langue: Anglais
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Are you ready to increase your businesses sales and your customer service reputation? The 7 Laws of Viral Customer Service will, without a doubt, enlighten you as a business owner....
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