Customer Success Leadership
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Recipe for Customer Service Success
- Auteur(s): Rebecca L. Morgan
- Narrateur(s): Rebecca L. Morgan
- Durée: 30 min
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Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and more.
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Recipe for Customer Service Success
- Narrateur(s): Rebecca L. Morgan
- Durée: 30 min
- Date de publication: 2003-09-26
- Langue: Anglais
- This entertaining and informative listen gives you three key ingredients every manager needs to include in their own recipe for customer service success.
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Prix courant: 7,00$ ou 1 crédit
Prix réduit: 7,00$ ou 1 crédit
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Fresh Customer Service
- The Executive Summary
- Auteur(s): Michael D. Brown
- Durée: 1 h et 15 min
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Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and treat them like they are number-one, they, in turn, will unleash a passion to serve your customers like they have never been treated before.
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Fresh Customer Service
- The Executive Summary
- Durée: 1 h et 15 min
- Date de publication: 2008-05-05
- Langue: Anglais
- It goes against all you were taught in business school and many of the books you've read and it's the key to turning customers into loyal customers....
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Prix courant: 8,69$ ou 1 crédit
Prix réduit: 8,69$ ou 1 crédit
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Creating Business Superfans
- The Time-Tested Playbook That Converts Your Customers, Employees, and Business Partners into Superfans for Bigger Sales, Broader Awareness, and Long-Term Success
- Auteur(s): Frederick Dudek
- Narrateur(s): Robert Plank
- Durée: 4 h et 5 min
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Are you a solopreneur or a small to mid-sized business owner struggling to compete with bigger competitors? The secret to leveling the playing field lies in building a passionate community of superfans—loyal advocates who will champion your brand for free.
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Creating Business Superfans
- The Time-Tested Playbook That Converts Your Customers, Employees, and Business Partners into Superfans for Bigger Sales, Broader Awareness, and Long-Term Success
- Narrateur(s): Robert Plank
- Durée: 4 h et 5 min
- Date de publication: 2024-10-15
- Langue: Anglais
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Are you a solopreneur or a small to mid-sized business owner struggling to compete with bigger competitors? The secret to leveling the playing field lies in building a passionate community of superfans—loyal advocates who will champion your brand for free.
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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The Revelation Conversation
- Inspire Greater Employee Engagement by Connecting to Purpose
- Auteur(s): Steve Curtin
- Narrateur(s): Sean Pratt
- Durée: 4 h et 37 min
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While employees may possess the knowledge and skills to do their jobs, they are unaware of what best-selling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization’s reason for being. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional.
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The Revelation Conversation
- Inspire Greater Employee Engagement by Connecting to Purpose
- Narrateur(s): Sean Pratt
- Durée: 4 h et 37 min
- Date de publication: 2022-04-11
- Langue: Anglais
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While employees may possess the knowledge and skills to do their jobs, they are unaware of what Steve Curtin calls job purpose. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge....
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Prix courant: 22,17$ ou 1 crédit
Prix réduit: 22,17$ ou 1 crédit
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Auteur(s): David Nour
- Narrateur(s): David Nour
- Durée: 9 h et 46 min
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What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you. Most important...is your company capable of setting aside a bit of its own self-interest to become part of dramatically more rewarding collaborative effort?
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Narrateur(s): David Nour
- Durée: 9 h et 46 min
- Date de publication: 2017-05-30
- Langue: Anglais
- Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Auteur(s): Yasmin Davidds PsyD, Ann Bidou
- Narrateur(s): Nicol Zanzarella
- Durée: 8 h et 47 min
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When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Narrateur(s): Nicol Zanzarella
- Durée: 8 h et 47 min
- Date de publication: 2015-08-12
- Langue: Anglais
- When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive....
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Prix courant: 26,00$ ou 1 crédit
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Auteur(s): Don Peppers, Martha Rogers Ph.D.
- Narrateur(s): Don Peppers, Martha Rogers Ph.D.
- Durée: 7 h et 2 min
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In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Narrateur(s): Don Peppers, Martha Rogers Ph.D.
- Durée: 7 h et 2 min
- Date de publication: 2008-05-15
- Langue: Anglais
- In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules....
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Prix courant: 26,00$ ou 1 crédit
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WINX
- The Problem-Solving Model to Win Exponentially with Customers, Employees and Your Bottom Line
- Auteur(s): Irma Parone
- Narrateur(s): M.A. Doerfler
- Durée: 4 h et 35 min
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Inside this ultimate business guide, you’ll join international best-selling author and sought-after leadership consultant Irma Parone as she reveals a proven action plan for leveling up your organization and applying WINX to your business challenges.
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WINX
- The Problem-Solving Model to Win Exponentially with Customers, Employees and Your Bottom Line
- Narrateur(s): M.A. Doerfler
- Durée: 4 h et 35 min
- Date de publication: 2023-01-16
- Langue: Anglais
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Inside this ultimate business guide, you’ll join international best-selling author and sought-after leadership consultant Irma Parone as she reveals a proven action plan for leveling up your organization and applying WINX to your business challenges....
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Prix courant: 18,74$ ou 1 crédit
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The Frontline CEO
- Turn Employees into Decision Makers Who Innovate Solutions, Win Customers, and Boost Profits
- Auteur(s): Eric Strafel
- Narrateur(s): Stephen R. Thorne
- Durée: 7 h et 49 min
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Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesn't come from the top - it comes from your employees on the frontlines who interact with customers and have the ability to see and respond to the shifting landscape before anyone else.
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The Frontline CEO
- Turn Employees into Decision Makers Who Innovate Solutions, Win Customers, and Boost Profits
- Narrateur(s): Stephen R. Thorne
- Durée: 7 h et 49 min
- Date de publication: 2021-09-07
- Langue: Anglais
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Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesn't come from the top....
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Prix courant: 22,26$ ou 1 crédit
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Auteur(s): Susan Solovic, Ray Manley
- Narrateur(s): Cassandra Campbell
- Durée: 7 h et 37 min
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Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? How do you stay a step ahead of competitors? The solution is surprisingly straightforward: innovate tweak by tweak.
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Narrateur(s): Cassandra Campbell
- Durée: 7 h et 37 min
- Date de publication: 2018-02-20
- Langue: Anglais
- Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? Find out....
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Prix courant: 25,05$ ou 1 crédit
Prix réduit: 25,05$ ou 1 crédit
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Negotiating with Tough Customers
- Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table
- Auteur(s): Steve Reilly
- Narrateur(s): Steven Menasche
- Durée: 5 h et 36 min
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Negotiation is the middle ground between capitulation and stonewalling, a back and forth between two parties trying to reach agreement. If a price or other term is nonnegotiable, there is no give and take, just "take it or leave it". You may think you are negotiating, but if the other side isn't playing, you aren't either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1. They give ground too easily, and 2. They get nothing in return.
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Negotiating with Tough Customers
- Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table
- Narrateur(s): Steven Menasche
- Durée: 5 h et 36 min
- Date de publication: 2016-06-11
- Langue: Anglais
- Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators....
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Prix courant: 33,39$ ou 1 crédit
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The Toxic Client
- Knowing and Avoiding Problem Customers
- Auteur(s): Garrett Sutton
- Narrateur(s): Garrett Sutton
- Durée: 5 h et 17 min
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Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while we learn an important truth: Not every client is a good client. In fact some of them are truly toxic.
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fantastic
- Écrit par Utilisateur anonyme le 2023-01-10
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The Toxic Client
- Knowing and Avoiding Problem Customers
- Narrateur(s): Garrett Sutton
- Durée: 5 h et 17 min
- Date de publication: 2016-07-26
- Langue: Anglais
- Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base....
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Prix courant: 19,18$ ou 1 crédit
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Entrepreneur Voices on the Science of Success
- Auteur(s): The Staff of Entrepreneur Media Inc., Jonathan Small - editor
- Narrateur(s): Susan Hanfield, Stephen R. Thorne
- Durée: 4 h et 51 min
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Whether at work or at home, success is something we strive for in all aspects of our lives. And while there are a number of obvious things you should be doing in order to achieve your goals and reach success, there are also some not-so-obvious ones. Entrepreneur Voices on the Science of Success offers data and research-backed tools and tactics for both business and personal achievement from entrepreneurs and small business owners including Tim Ferris, Brian Tracy, and Reid Hoffman.
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Entrepreneur Voices on the Science of Success
- Narrateur(s): Susan Hanfield, Stephen R. Thorne
- Durée: 4 h et 51 min
- Date de publication: 2018-10-16
- Langue: Anglais
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Entrepreneur Voices on the Science of Success offers data and research-backed tools and tactics for both business and personal achievement from entrepreneurs and small business owners including Tim Ferris, Brian Tracy, and Reid Hoffman....
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Prix courant: 22,26$ ou 1 crédit
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Magnetic Stories
- Connect with Customers and Engage Employees with Brand Storytelling
- Auteur(s): Gabrielle Dolan
- Narrateur(s): Katherine Littrell
- Durée: 5 h et 17 min
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Your brand is the stories people share about you when you're not in the room, and it's these brand stories that determine if people buy from you, employ you, work for you, or invest in you. When the stakes are that high, wouldn't you want to take control of it? In Magnetic Stories, business storytelling expert Gabrielle Dolan reveals how you, too, can create and share stories that stick.
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Magnetic Stories
- Connect with Customers and Engage Employees with Brand Storytelling
- Narrateur(s): Katherine Littrell
- Durée: 5 h et 17 min
- Date de publication: 2021-04-13
- Langue: Anglais
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Your brand is the stories people share about you when you're not in the room. In Magnetic Stories, business storytelling expert Gabrielle Dolan reveals how you can create and share stories that stick....
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Prix courant: 17,81$ ou 1 crédit
Prix réduit: 17,81$ ou 1 crédit
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The Unstoppable Organization
- Empower Your People, Engage Your Customers, and Grow Your Revenue
- Auteur(s): Shawn Casemore
- Narrateur(s): Adam Lofbomm
- Durée: 6 h et 30 min
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Regardless of the sector your organization operates within or its size, increasing employee performance, building customer loyalty, and growing revenue are likely your top priorities. How can you continually improve your employees' morale and performance in a sustainable way? How can you stay ahead of your customers' ever-changing needs without spending a fortune on technology? In The Unstoppable Organization, Shawn Casemore will show you how to master the trilogy of success for unsurpassed performance as he shares insights, examples, and proven practices.
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The Unstoppable Organization
- Empower Your People, Engage Your Customers, and Grow Your Revenue
- Narrateur(s): Adam Lofbomm
- Durée: 6 h et 30 min
- Date de publication: 2018-11-13
- Langue: Anglais
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How can you stay ahead of your customers' ever-changing needs without spending a lot on technology? In The Unstoppable Organization, Shawn Casemore will show you how to master the trilogy of success for unsurpassed performance as he shares insights, examples, and proven practices....
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Prix courant: 22,26$ ou 1 crédit
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From Shy to Shining
- Unleashing Your Leadership Potential through Public Speaking
- Auteur(s): Manon Huang
- Narrateur(s): Kevin Abbott
- Durée: 2 h et 17 min
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Sound interesting? The author thinks so too! Listen to From Shy to Shining and learn about public speaking skills.
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From Shy to Shining
- Unleashing Your Leadership Potential through Public Speaking
- Narrateur(s): Kevin Abbott
- Durée: 2 h et 17 min
- Date de publication: 2023-12-26
- Langue: Anglais
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Sound interesting? The author thinks so too! Listen to From Shy to Shining and learn about public speaking skills.
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Conversations in Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations
- Auteur(s): Jabaree Dunham-Carson
- Narrateur(s): David A. Nickerson
- Durée: 2 h et 22 min
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The purpose of this study is to discover if Customer Relationship Management programs can serve as a function of public relations in the development of stakeholder relationships. Conversations In Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations analyzes CRM communication by exploring the organization-public relationships between customers and their banking providers.
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Conversations in Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations
- Narrateur(s): David A. Nickerson
- Durée: 2 h et 22 min
- Date de publication: 2017-07-10
- Langue: Anglais
- The purpose of this study is to discover if Customer Relationship Management programs can serve as a function of public relations in the development of stakeholder relationships....
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Prix courant: 9,20$ ou 1 crédit
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Data Analytics
- Using Big Data Analytics for Business to Increase Profits and Create Happy Customers
- Auteur(s): Matthew Adams
- Narrateur(s): Adam Danoff
- Durée: 1 h et 50 min
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In Data Analytics: Using Big Data Analytics for Business to Increase Profits and Create Happy Customers, Matthew Adams reveals the reality of the big data analytics world, and outlines clear and actionable steps that will equip the listener with the tools needed for this next phase of human evolution. This book contains proven steps and strategies on how to use everyday data analytics for business to increase profitability and customer satisfaction.
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Data Analytics
- Using Big Data Analytics for Business to Increase Profits and Create Happy Customers
- Narrateur(s): Adam Danoff
- Durée: 1 h et 50 min
- Date de publication: 2016-11-24
- Langue: Anglais
- This book contains proven steps and strategies on how to use everyday data analytics for business to increase profitability and customer satisfaction....
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Prix courant: 9,34$ ou 1 crédit
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The Buzz
- 50 Little Things That Make a Big Difference to Serve Your Customers (Bookbytes Executive Summary)
- Auteur(s): David Freemantle
- Narrateur(s): Bookbytes
- Durée: 10 min
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Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.
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Prix courant: 1,43$ ou 1 crédit
Prix réduit: 1,43$ ou 1 crédit
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