Customer Success
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Auteur(s): Julie C. Lellis PhD, Melissa Eggleston
- Narrateur(s): Nicol Zanzarella
- Durée: 7 h et 5 min
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Does your business feel lifeless in today's fast-paced marketplace? Tired of struggling to stand out? Can't seem to clarify your message? You may be a zombie and not even know it. Zombies are confused, haphazard, and indistinguishable. Businesses act like zombies when empty communications alienate customers, supporters, and partners. The Zombie Business Cure gets to the heart of many communication problems: identity.
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Narrateur(s): Nicol Zanzarella
- Durée: 7 h et 5 min
- Date de publication: 2017-03-03
- Langue: Anglais
- Businesses act like zombies when empty communications alienate customers, supporters, and partners....
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Prix courant: 25,05$ ou 1 crédit
Prix réduit: 25,05$ ou 1 crédit
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- Auteur(s): Michael Fertik, David C. Thompson
- Narrateur(s): Jeff Cummings
- Durée: 7 h et 20 min
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Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- Narrateur(s): Jeff Cummings
- Durée: 7 h et 20 min
- Date de publication: 2015-01-20
- Langue: Anglais
- Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car....
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Prix courant: 27,77$ ou 1 crédit
Prix réduit: 27,77$ ou 1 crédit
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The Salesperson Paradox
- A Strikingly Simple Way to Provide Solutions Your Customers Can't Say No To
- Auteur(s): Douglas Vigliotti
- Narrateur(s): Douglas Vigliotti
- Durée: 4 h et 21 min
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Douglas Vigliotti uses a unique but simple sales philosophy backed by 12 years of selling experience, and easy-to-understand examples to show you how to provide solutions your customers actually want. Yes, solutions your customers want to buy from you. The Salesperson Paradox will show you exactly how to create, position, and provide these solutions. It's a solution selling playbook packed with instantly implementable sales tools, guides, and frameworks. It's sales coaching aided by sales training. It's sales strategy backed by sales tactics.
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The Salesperson Paradox
- A Strikingly Simple Way to Provide Solutions Your Customers Can't Say No To
- Narrateur(s): Douglas Vigliotti
- Durée: 4 h et 21 min
- Date de publication: 2018-01-26
- Langue: Anglais
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Douglas Vigliotti uses a unique but simple sales philosophy backed by 12 years of selling experience, and easy-to-understand examples to show you how to provide solutions your customers actually want. Yes, solutions your customers want to buy from you. He begs you to answer the pivotal question....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Magnetic Stories
- Connect with Customers and Engage Employees with Brand Storytelling
- Auteur(s): Gabrielle Dolan
- Narrateur(s): Katherine Littrell
- Durée: 5 h et 17 min
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Your brand is the stories people share about you when you're not in the room, and it's these brand stories that determine if people buy from you, employ you, work for you, or invest in you. When the stakes are that high, wouldn't you want to take control of it? In Magnetic Stories, business storytelling expert Gabrielle Dolan reveals how you, too, can create and share stories that stick.
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Magnetic Stories
- Connect with Customers and Engage Employees with Brand Storytelling
- Narrateur(s): Katherine Littrell
- Durée: 5 h et 17 min
- Date de publication: 2021-04-13
- Langue: Anglais
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Your brand is the stories people share about you when you're not in the room. In Magnetic Stories, business storytelling expert Gabrielle Dolan reveals how you can create and share stories that stick....
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Prix courant: 17,81$ ou 1 crédit
Prix réduit: 17,81$ ou 1 crédit
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Social Nation
- How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business
- Auteur(s): Barry Libert
- Narrateur(s): Pete Larkin
- Durée: 5 h et 6 min
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This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. As a leader and manager, you'll find out how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.
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Social Nation
- How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business
- Narrateur(s): Pete Larkin
- Durée: 5 h et 6 min
- Date de publication: 2020-07-10
- Langue: Anglais
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This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services....
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Prix courant: 17,81$ ou 1 crédit
Prix réduit: 17,81$ ou 1 crédit
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Treat Me Like a Customer
- Using Lessons from Work to Succeed in Life
- Auteur(s): Louis Upkins
- Narrateur(s): Louis Upkins
- Durée: 5 h et 42 min
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Do you feel as though you’re doing everything right to provide for your family but sense a growing distance between you and those you love the most? According to entrepreneur Louis Upkins, you may be doing all the right things, but in the wrong order. Using a simple customer service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by doing what you do so well at work.
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Treat Me Like a Customer
- Using Lessons from Work to Succeed in Life
- Narrateur(s): Louis Upkins
- Durée: 5 h et 42 min
- Date de publication: 2010-02-08
- Langue: Anglais
- Do you feel as though you’re doing everything right to provide for your family but sense a growing distance between you and those you love the most....
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Prix courant: 25,63$ ou 1 crédit
Prix réduit: 25,63$ ou 1 crédit
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Emotional Intelligence Handbook
- Your Quick Start Guide for Making Friends with Emotional Intelligence and Raising Your EQ
- Auteur(s): Ramit Gupta
- Narrateur(s): Philip Andrew Hodges
- Durée: 31 min
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The secret to success isn't always about technical skills. In fact they play a very small part in the grand scheme of things. I mean, if you think about it, we all know a braniac whiz who just can't get ahead in life, and when we look at them it's quite obvious. They don't know how to socialize, deal with conflicts, or even manage their own emotions. But here's the twist: Many of us are this way, just not at the extreme end of the spectrum. Sure, we may be playing the EQ game 10 times better than the braniac, but what if we played it 100 times better?
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Emotional Intelligence Handbook
- Your Quick Start Guide for Making Friends with Emotional Intelligence and Raising Your EQ
- Narrateur(s): Philip Andrew Hodges
- Durée: 31 min
- Date de publication: 2016-06-21
- Langue: Anglais
- Take the first step toward mastering your social skills and turning your life around today....
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Prix courant: 5,22$ ou 1 crédit
Prix réduit: 5,22$ ou 1 crédit
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Auteur(s): Steve Curtin
- Narrateur(s): Sean Pratt
- Durée: 6 h et 29 min
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Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Narrateur(s): Sean Pratt
- Durée: 6 h et 29 min
- Date de publication: 2013-07-02
- Langue: Anglais
- This audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Auteur(s): Mark Donnolo
- Narrateur(s): Walter Dixon
- Durée: 4 h et 21 min
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When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking audiobook on sales creativity, listeners will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers' needs while expanding the salesperson's entire way of thinking.
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Narrateur(s): Walter Dixon
- Durée: 4 h et 21 min
- Date de publication: 2014-02-07
- Langue: Anglais
- When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants....
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Prix courant: 21,00$ ou 1 crédit
Prix réduit: 21,00$ ou 1 crédit
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- Auteur(s): Amy Demas
- Narrateur(s): Amy Demas
- Durée: 3 h et 1 min
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Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- Narrateur(s): Amy Demas
- Durée: 3 h et 1 min
- Date de publication: 2022-07-14
- Langue: Anglais
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Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Cavemen Can't Market
- Attracting, Conversing, and Creating Loyal Customers Using WOO Marketing
- Auteur(s): Jonathan Peters PhD
- Narrateur(s): Dale McConachie
- Durée: 4 h et 39 min
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Caveman marketing tactics no longer work. It used to be that if we took out enough ads, bought enough impressions, and had a persuasive message, we could wear prospective customers down until they eventually bought. But we are no longer in charge - they are. That is why we must change our marketing concept from the "Caveman Way" to the "WOO Way". A few marketers understand that the game has changed. Rather than hitting customers over the head with ad after ad, they go to potential customers where they are. Once there, they begin a relationship with them, in essence courting them.
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Cavemen Can't Market
- Attracting, Conversing, and Creating Loyal Customers Using WOO Marketing
- Narrateur(s): Dale McConachie
- Durée: 4 h et 39 min
- Date de publication: 2013-04-23
- Langue: Anglais
- Caveman marketing tactics no longer work. It used to be that if we took out enough ads, bought enough impressions, and had a persuasive message, we could wear prospective customers down until they eventually bought....
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Prix courant: 23,12$ ou 1 crédit
Prix réduit: 23,12$ ou 1 crédit
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Fresh Customer Service
- The Executive Summary
- Auteur(s): Michael D. Brown
- Durée: 1 h et 15 min
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Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and treat them like they are number-one, they, in turn, will unleash a passion to serve your customers like they have never been treated before.
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Fresh Customer Service
- The Executive Summary
- Durée: 1 h et 15 min
- Date de publication: 2008-05-05
- Langue: Anglais
- It goes against all you were taught in business school and many of the books you've read and it's the key to turning customers into loyal customers....
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Prix courant: 8,69$ ou 1 crédit
Prix réduit: 8,69$ ou 1 crédit
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Pay Attention!
- How to Listen, Respond, and Profit from Customer Feedback
- Auteur(s): Ann Thomas, Jill Applegate
- Narrateur(s): Tara Ochs
- Durée: 6 h et 48 min
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Customers are speaking loud and clear through a myriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way.
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Pay Attention!
- How to Listen, Respond, and Profit from Customer Feedback
- Narrateur(s): Tara Ochs
- Durée: 6 h et 48 min
- Date de publication: 2020-07-10
- Langue: Anglais
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Customers are speaking loud and clear through a myriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience....
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Prix courant: 25,00$ ou 1 crédit
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Auteur(s): Susan Solovic, Ray Manley
- Narrateur(s): Cassandra Campbell
- Durée: 7 h et 37 min
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Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? How do you stay a step ahead of competitors? The solution is surprisingly straightforward: innovate tweak by tweak.
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Narrateur(s): Cassandra Campbell
- Durée: 7 h et 37 min
- Date de publication: 2018-02-20
- Langue: Anglais
- Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? Find out....
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Prix courant: 25,05$ ou 1 crédit
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Tiny Noticeable Things
- The Secret Weapon to Making a Difference in Business
- Auteur(s): Adrian Webster
- Narrateur(s): Liam Gerrard
- Durée: 3 h et 54 min
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TNTs are tiny noticeable things. They are all the little things that people don't need to do but do. Though small, they create the biggest, longest lasting impressions in people's minds; they show how much you care; they make and break relationships - yet they cost nothing. In Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business, you'll learn how to use the explosive power of TNTs to get where you want to be in business and in everything you do.
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Tiny Noticeable Things
- The Secret Weapon to Making a Difference in Business
- Narrateur(s): Liam Gerrard
- Durée: 3 h et 54 min
- Date de publication: 2021-09-21
- Langue: Anglais
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Discover how you can draw people in and achieve greater success, in just a few minutes each day....
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Prix courant: 22,26$ ou 1 crédit
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Finance Your Business
- Narrateur(s): Deaver Brown
- Durée: 1 h et 2 min
- Date de publication: 2007-04-19
- Langue: Anglais
- Learn what it takes to finance your business in 60 minutes of conversation and instruction....
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Prix courant: 3,70$ ou 1 crédit
Prix réduit: 3,70$ ou 1 crédit
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We Need to Talk
- Auteur(s): Phillip Van Hooser
- Narrateur(s): Gary J. Chambers
- Durée: 2 h et 54 min
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Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost, employees are encouraged or demotivated, professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect, and sidestep common minefields when communicating gets critical.
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We Need to Talk
- Narrateur(s): Gary J. Chambers
- Durée: 2 h et 54 min
- Date de publication: 2020-04-03
- Langue: Anglais
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Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost, employees are encouraged or demotivated, professional networks are expanded or extinguished - all by how well we communicate....
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Prix courant: 10,05$ ou 1 crédit
Prix réduit: 10,05$ ou 1 crédit
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7 Dumb Things We All Say
- Smart Ways to Improve Every Relationship
- Auteur(s): Greg Alcorn
- Narrateur(s): Frank King
- Durée: 2 h et 10 min
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7 Dumb Things We All Say is quick and enjoyable listening. Action strategies are clearly outline and prove a road map to success. If you are serious about communicating well - and like a spot of humor along the way - then this is the book for you.
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7 Dumb Things We All Say
- Smart Ways to Improve Every Relationship
- Narrateur(s): Frank King
- Durée: 2 h et 10 min
- Date de publication: 2019-11-05
- Langue: Anglais
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7 Dumb Things We All Say is quick and enjoyable listening. Action strategies are clearly outline and prove a road map to success. If you are serious about communicating well - and like a spot of humor along the way - then this is the book for you....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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The Entrepreneurial Conversation
- Creating Mutually Beneficial Business Relationships
- Auteur(s): Edward G. Rogoff, Michael Corbett
- Narrateur(s): Edward G. Rogoff, Corbett Michael
- Durée: 3 h et 24 min
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With an enlightening combination of real-world advice and relatable examples, this guide introduces communication skills that can facilitate the development of long-lasting business relationships and, in turn, increase sales results exponentially. Following an examination of the three critical elements of the entrepreneurial conversation, the narrative details how to think, speak, and listen like a successful entrepreneur.
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The Entrepreneurial Conversation
- Creating Mutually Beneficial Business Relationships
- Narrateur(s): Edward G. Rogoff, Corbett Michael
- Durée: 3 h et 24 min
- Date de publication: 2008-07-28
- Langue: Anglais
- This guide introduces communication skills that can facilitate the development of long-lasting business relationships....
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Prix courant: 13,85$ ou 1 crédit
Prix réduit: 13,85$ ou 1 crédit
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Entrepreneurial Business Success: A practical guide to building a successful business that brings massive value to your customers.
- Auteur(s): Matt Weik
- Narrateur(s): Matt Weik
- Durée: 2 h et 27 min
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Have you just started a business and are in the infancy stage? Maybe you're an established business looking for something new and fresh to take your sales and business to the next level? This book can touch a wide gamut of experience. It will touch on things you might be familiar with, but never implemented into your business. It could even touch on things you never considered. I'd love to take you along through my journey - what I've found useful, what I've found irrelevant, and how to set yourself up for entrepreneurial business success.
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Entrepreneurial Business Success: A practical guide to building a successful business that brings massive value to your customers.
- Narrateur(s): Matt Weik
- Durée: 2 h et 27 min
- Date de publication: 2018-04-10
- Langue: Anglais
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Have you just started a business and are in the infancy stage? Maybe you're an established business looking for something new and fresh to take your sales and business to the next level? This book can touch a wide gamut of experience....
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