Management Consulting

All too often CIOs can get caught up in all of the technical details of the job: boosting uptime, replacing servers, guarding against cyber criminals, etc. What we tend to forget is that IT exists to serve the rest of the business and they are there (in most cases) to make money. This means that there needs to be a business side to IT and that is one of a CIO's key responsibilities.

As an IT manager, one of your most valuable possessions is your career. At your firm, you are the only person who is going to be spending any time worrying about your career: how's it going, what is your next step, what could you be doing better? These are all vital questions for you to be able to answer if you want to advance in your career.

Project Management: Influence and Leadership includes three proven fundamentals to unlock the secrets of leadership, influence, and stakeholder communication management! Imagine that you master the magic of influence and are able to successfully lead and manage stakeholders. Imagine that you have a clear path of how to accomplish it.

As an IT manager you understand the value of technology. It's what provides our teams with the tools that we can use to accomplish great things for our company. The challenge that we run into is that technology is always changing. This means that as an IT manager you have a responsibility to stay on top of all of the various technologies that your team will be called on to make use of.

It turns out that most negotiations are over even before they begin. The team that has spent the most time planning for the negotiation, doing their homework, and collecting the data that they'll need is the one that's going to walk away from the table with the best deal. Wouldn't you want that team to be your team? Planning is what happens before you sit down at the negotiating table. There are no negotiating tactics or tricks at play here. It's just a matter of you doing your homework.

Hundreds of thousands of people make a living doing one thing and one thing only...telling other people what to do. Right now, you get up early every day. You survive the commute to your work. You take orders from someone else - and then you get a paycheck. One that's probably a lot smaller than your boss' check - even if you know a lot more about what's going on than he or she does. But you know what? If you've taken the time to learn your trade...if you've gained experience in the real world...you may be able to find people who will PAY YOU to tell them what to do.

Erfahrene Einkäufer sind mit allen Wassern gewaschen und bringen selbst ausgefuchste Verkäufer regelmäßig zum Schwitzen. In diesem Sales-up-Call erfahren Sie deshalb, auf welche Tricks Sie in jedem Fall vorbereitet sein sollten und wie Sie Ihre Erfolgschancen bei harten Verhandlungen deutlich verbessern.

Der Mensch ist ein multisensorisches Wesen und nimmt die Welt mit allen 5 Sinnen wahr. Umso erstaunlicher ist es, dass Multisensorik im Verkauf immer noch am Anfang steht: Fast alles dreht sich nur um Hören und Sehen. Die noch unverbrauchten Kanäle Fühlen, Riechen und Schmecken fehlen, obwohl gerade sie die Marktführer von morgen auszeichnen...

Verhandlung Extrem! Das passiert wenn aggressive Einkäufer und Verkäufer aufeinander treffen? Win Win hat ausgedient; Verhandlungen mit Monopolisten; Emotionen kommen als Machtquelle an den Verhandlungstisch.

Werden Sie zum Kundenflüsterer! Lernen Sie zu erkennen, welche Bedürfnisse Ihr Kunde hat und bieten Sie ihm die beste Lösung für sein Problem. Verstehen Sie schnell wie ihr Kunde tickt, indem Sie neu und anders zuhören. Mit diesen sofort anwendbaren Praxistipps schaffen Sie die Basis, dass Ihre Kunden von Ihnen und Ihrem Angebot begeistert sind.

Verkaufen ist einfach! Stimmt das? Was hat Erdbeermarmelade mit Ausschreibungen zu tun? Ist das "Nein" Fluch oder Segen im Verkauf? Wann fängt Abschlussschwäche an?

Wichtige Namen zum richtigen Zeitpunkt noch wissen? Die wesentlichen Punkte einer Präsentation sicher erinnern? Die Hobbies der Enkelkinder von guten Kunden nie wieder vergessen? Wer Schwierigkeiten hat, sich all das zu merken, was jeder gute Verkäufer immer parat haben sollte, kann nun aufatmen: Diese Dinge sind erlernbar. Und zwar leicht. Dieser Sales-up-Call mit dem Gedächtnisweltmeister Boris Nikolai Konrad zeigt wie!

Komplexe Veränderungsprozesse können in kleinere Teilziele und verschiedene Phasen unterteilt werden. Change funktioniert am besten dann, wenn Mitarbeiter in einer angstfreien Umgebung mit einer klaren Vision den Fokus aufs Wesentliche legen können. Veränderungsprozesse müssen nicht von Anfang an das gesamte Unternehmen umfassen. Oft ist es sinnvoller, erst in einzelnen Bereichen einen quick win zu erzielen. Viele Unternehmen ändern erst etwas, wenn sie "Schmerzen" haben und einen deutlichen Handlungsdruck spüren.

As individuals we have a tendency to shy away from getting involved in arguments. We view them as being confrontational and filled with emotions. However, when it comes to negotiating and when we have a different view of the world than the other side of the table, it turns out that a little bit of arguing might be just what the doctor ordered.

The art of negotiation depends on your ability to successfully communicate with the other side of the table. An important part of this communication is your ability to signal to the other side what your intentions are. Likewise, they will be signaling to you what they want to accomplish.

It's always been known that the job of being CIO is a tough job. One of the reasons that this job is so hard to do well is because we stand on shifting ground. The technology that we use goes out of style and then gets replaced by new technology almost overnight. One of your tasks as CIO is to be able to take a look at new and emerging technologies and determine which of these will impact your company.

Ali Asadi has written a valuable book about how employee fraud affects business today. The author discusses the reasons for employee fraud and the different types that concern businesses of all sizes. He also presents an overview of how to detect and also prevent such fraud. Listening to his book will prove to be a rewarding experience.

What does it take to be a successful CIO? Studies have shown that the average CIO only holds on to the job for roughly 4 years - what can you do to have a longer career? It turns out that the answer to this question is simple: You need to find ways to work with the rest of the business. What this means is that although your technical skills and your ability to work with the rest of the people in the IT department are what got you this far, it's not going to be what you need in order to stay in the job. You are going to need to develop a new set of skills.

Waterfall methodology is part of the linear, scope-driven lifecycles family of approaches. As it is the manifestation of the command-and-control organization, it is highly prescriptive. Almost all organizations using the methodology have a similar set of processes, mostly based on the PMBOK (more on that later).

1.) Service - das Marketing der Zukunft! 2.) Performance-Check - Worum geht´s konkret? 3.) Extrameile für KundInnen. a.) Der REIZ-ende Kunde - Was tun wenn der Kunde laut wird? b.) Service-Sünden tun weh. c.) Service-Persönlichkeit sein.