Organizational Behavior Leadership
-
-
The Great Chair
- A Window on Effective Board Leadership
- Auteur(s): Brian Hayward
- Narrateur(s): RP Singh
- Durée: 7 h et 11 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
With nearly four decades of experience with the good, bad, and ugly of the board universe, Brian Hayward hones in on practical ways to develop the thinking and behaviour necessary for anyone taking this seat. Through real-life examples, and stories featuring Paul McCartney, Kalahari bushmen, Robert Maxwell, camels, Buddhist parables, and the Boeing 737 Max, listeners will see how chairing a board requires leadership competency of its own (distinct from being a director).
-
The Great Chair
- A Window on Effective Board Leadership
- Narrateur(s): RP Singh
- Durée: 7 h et 11 min
- Date de publication: 2021-04-21
- Langue: Anglais
-
With nearly four decades of experience with the good, bad, and ugly of the board universe, Brian Hayward hones in on practical ways to develop the thinking and behaviour necessary for anyone taking this seat....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
-
-
-
Berkshire Beyond Buffett
- The Enduring Value of Values
- Auteur(s): Lawrence A. Cunningham
- Narrateur(s): Sean Runnette
- Durée: 9 h et 48 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Berkshire Hathaway, the $300+ billion conglomerate that Warren Buffett built, is among the world's largest and most famous corporations. Yet for all its power and celebrity, few people understand Berkshire, and many assume it cannot survive without Buffett. This book challenges that assumption. In a comprehensive portrait of the corporate culture that unites Berkshire's subsidiaries, Lawrence Cunningham unearths the traits that assure the conglomerate's perpetual prosperity.
-
Berkshire Beyond Buffett
- The Enduring Value of Values
- Narrateur(s): Sean Runnette
- Durée: 9 h et 48 min
- Date de publication: 2016-06-16
- Langue: Anglais
- In a comprehensive portrait of the corporate culture that unites Berkshire's subsidiaries, Lawrence Cunningham unearths the traits that assure the conglomerate's perpetual prosperity....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
-
-
-
Lead. Care. Win.
- Auteur(s): Dan Pontefract
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one.
-
-
What we need right now!!
- Écrit par David Doyle le 2023-04-04
-
Lead. Care. Win.
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
- Date de publication: 2020-11-07
- Langue: Anglais
-
When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 20,20$ ou 1 crédit
Prix réduit: 20,20$ ou 1 crédit
-
-
-
The Serving Leader
- Five Powerful Actions to Transform Your Team, Business, and Community
- Auteur(s): Ken Jennings, John Stahl-Wert
- Narrateur(s): Jeff Hoyt
- Durée: 3 h et 53 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
It's people who make organizations great, so how can leaders best help their people achieve that greatness? As Ken Jennings and John Stahl-Wert show in this new edition of their best seller, you can't just demand greatness - you have to inspire it. The most effective leaders don't just stand in front of their people, they stand behind them too. As one of the characters in the book notes, "You qualify to be first by putting other people first."
-
The Serving Leader
- Five Powerful Actions to Transform Your Team, Business, and Community
- Narrateur(s): Jeff Hoyt
- Durée: 3 h et 53 min
- Date de publication: 2015-12-16
- Langue: Anglais
- It's people who make organizations great, so how can leaders best help their people achieve that greatness? Listen to find out....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 22,17$ ou 1 crédit
Prix réduit: 22,17$ ou 1 crédit
-
-
-
Learning to Lead, Leading to Learn
- Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning
- Auteur(s): Katie Anderson
- Narrateur(s): Katie Anderson
- Durée: 8 h et 36 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
In Learning to Lead, Leading to Learn, leadership coach Katie Anderson and Toyota leader Isao Yoshino bring you a remarkable book about what it means to learn, to lead, and to care. With a career that spanned nearly four decades at Toyota Motor Corporation, Isao Yoshino’s stories help us understand how Toyota intentionally developed the culture of excellence for which it is renowned today, and how one person learned to lead so that he could lead to learn.
-
-
Excellent Book on Leadership & Process Improvement
- Écrit par Amazon Customer le 2022-07-13
-
Learning to Lead, Leading to Learn
- Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning
- Narrateur(s): Katie Anderson
- Durée: 8 h et 36 min
- Date de publication: 2021-07-14
- Langue: Anglais
-
In Learning to Lead, Leading to Learn, leadership coach Katie Anderson and Toyota leader Isao Yoshino bring you a remarkable book about what it means to learn, to lead, and to care. This book offers their shared reflections on leadership and learning....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
-
-
-
Rookie Smarts
- Why Learning Beats Knowing in the New Game of Work
- Auteur(s): Liz Wiseman
- Narrateur(s): Liz Wiseman
- Durée: 7 h et 44 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Rookie Smarts addresses the questions every experienced professional faces: Will my knowledge and skills become obsolete and irrelevant? Will a young, inexperienced newcomer upend my company or me? How can I keep up? The answer is to stay fresh, keep learning, and know when to think like a rookie.
-
-
loved it
- Écrit par Rashmi le 2019-05-18
-
Rookie Smarts
- Why Learning Beats Knowing in the New Game of Work
- Narrateur(s): Liz Wiseman
- Durée: 7 h et 44 min
- Date de publication: 2014-10-14
- Langue: Anglais
- In this essential guide, leadership expert Liz Wiseman explains how to reclaim and cultivate the curious, flexible, youthful mindset called Rookie Smarts....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,63$ ou 1 crédit
Prix réduit: 25,63$ ou 1 crédit
-
-
-
Great Teams
- 16 Things High Performing Organizations Do Differently
- Auteur(s): Don Yaeger
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 8 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Over six years, long-time Sports Illustrated editor Don Yaeger was invited by some of the greatest companies in the world to speak about the habits of high-performing individuals. From Microsoft and Starbucks to the New England Patriots and San Antonio Spurs, what do some organizations do seemingly better than most of their opponents? Don identified 16 habits that drive high-performing teams. Building on stories, examples, and first-hand accounts, each chapter in Great Teams comes with applicable examples on how to apply these characteristics in any organization.
-
Great Teams
- 16 Things High Performing Organizations Do Differently
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 8 min
- Date de publication: 2016-07-19
- Langue: Anglais
-
Great Teams is the ultimate intersection of the sports and business worlds and a powerful companion for thought leaders, teams, managers, and organizations that seek to perform similarly. The insight shared in this book is sure to enhance any team in its pursuit of excellence....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,63$ ou 1 crédit
Prix réduit: 25,63$ ou 1 crédit
-
-
-
Trust and Betrayal in the Workplace
- Building Effective Relationships in Your Organization
- Auteur(s): Dennis Reina PhD, Michelle Reina PhD
- Narrateur(s): Erik Synnestvedt
- Durée: 5 h et 59 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Trust is a nonnegotiable for high -erforming relationships and organizations. Yet trust is fragile, and 90 percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their best-selling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility--not just leaders--to build and sustain trust in their workplaces.
-
Trust and Betrayal in the Workplace
- Building Effective Relationships in Your Organization
- Narrateur(s): Erik Synnestvedt
- Durée: 5 h et 59 min
- Date de publication: 2015-01-27
- Langue: Anglais
- Trust and Betrayal in the Workplace empowers everyone at every level of responsibility--not just leaders--to build and sustain trust in their workplaces....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
-
-
-
Managing the Unmanageable
- How to Motivate Even the Most Unruly Employee
- Auteur(s): Anne Loehr, Jezra Kaye
- Narrateur(s): Deanna Moffitt
- Durée: 6 h et 38 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Who changed the rules of business? It's a different game now. In an increasingly globally diverse workforce, it's vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for the 21st century. Today you need winning strategies to avoid the costly pitfalls of high turnover, low morale, and poor collaboration, not to mention the cost of missed deadlines and incomplete projects.
-
-
Very hard to listen to.
- Écrit par Verified Customer le 2020-11-11
-
Managing the Unmanageable
- How to Motivate Even the Most Unruly Employee
- Narrateur(s): Deanna Moffitt
- Durée: 6 h et 38 min
- Date de publication: 2012-04-17
- Langue: Anglais
- Who changed the rules of business? It's a different game now....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 26,40$ ou 1 crédit
Prix réduit: 26,40$ ou 1 crédit
-
-
-
The Waymakers
- Clearing the Path to Workplace Equity with Competence and Confidence
- Auteur(s): Tara Jaye Frank
- Narrateur(s): Tara Jaye Frank
- Durée: 8 h et 58 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
What really drives workplace equity and inclusion - beyond strategies and systems? The truth is, all historically excluded persons who have broken through to greater levels of professional belonging and achievement have succeeded not by policy and systems change alone, but because of leaders who chose to remove barriers, open doors, and guide them toward their goals. The bottom line? Someone made a way for them. Using case studies, data, and candid storytelling, Tara Jaye Frank outlines how leaders with power and position can clear the path to workplace equity.
-
-
Best DEI book
- Écrit par Shashu le 2022-09-14
-
The Waymakers
- Clearing the Path to Workplace Equity with Competence and Confidence
- Narrateur(s): Tara Jaye Frank
- Durée: 8 h et 58 min
- Date de publication: 2022-05-03
- Langue: Anglais
-
The truth is, all historically excluded persons who have broken through to greater levels of professional belonging and achievement have succeeded not by policy and systems change alone, but because of leaders who chose to remove barriers, open doors, and guide them toward their goals....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
-
-
-
Faster Cheaper Better
- Auteur(s): Michael Hammer, Lisa Hershman
- Narrateur(s): George K. Wilson
- Durée: 10 h et 16 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The central problem Hammer saw is that despite good intentions, companies don’t perform at the levels they need to because the way they do things is screwed up. This book is a tool kit for how to do things right, providing its listeners with the skills to make deep and fundamental changes in how companies do their work.
-
Faster Cheaper Better
- Narrateur(s): George K. Wilson
- Durée: 10 h et 16 min
- Date de publication: 2011-01-10
- Langue: Anglais
- This book is a tool kit for how to do things right, providing its listeners with the skills to make deep and fundamental changes in how companies do their work....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 26,83$ ou 1 crédit
Prix réduit: 26,83$ ou 1 crédit
-
-
-
Begin with WE
- Auteur(s): Kyle McDowell
- Narrateur(s): Kyle McDowell
- Durée: 7 h et 12 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
In Begin With WE, leadership expert Kyle McDowell examines the root causes of dysfunction in business, highlighting the plague of a “me-oriented” paradigm, and provides the remedy with his framework, The 10 WEs. These guiding principles are the cornerstone of Kyle’s leadership philosophy and establish the foundation required for a Culture of Excellence. Kyle’s inside-out approach cultivates courageous “WE-oriented” leaders who recognize the whole is greater than the sum of its parts.
-
Begin with WE
- Narrateur(s): Kyle McDowell
- Durée: 7 h et 12 min
- Date de publication: 2022-11-15
- Langue: Anglais
-
In Begin With WE, leadership expert Kyle McDowell examines the root causes of dysfunction in business, highlighting the plague of a “me-oriented” paradigm, and provides the remedy with his framework, The 10 WEs....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 20,19$ ou 1 crédit
Prix réduit: 20,19$ ou 1 crédit
-
-
-
Confronting Our Freedom
- Leading a Culture of Chosen Accountability and Belonging
- Auteur(s): Peter Block, Peter Koestenbaum
- Narrateur(s): Dallas Britt
- Durée: 5 h et 11 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Confronting Our Freedom is about reframing the common practices rising from traditional thinking about management and leadership. Most management theory and practice are about the need for clear constraints to succeed in the world where we work, but this now conventional thinking about managing calls for adaptation when working remotely has become common. This book is an invitation to freedom.
-
Confronting Our Freedom
- Leading a Culture of Chosen Accountability and Belonging
- Narrateur(s): Dallas Britt
- Durée: 5 h et 11 min
- Date de publication: 2023-02-28
- Langue: Anglais
-
This book is an invitation to freedom. Structuring our world for freedom is the path to collective accountability. It is ultimately a friendly look into how we might reimagine our participation in the working world....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
-
-
-
Leading Beyond Change
- A Practical Guide to Evolving Business Agility
- Auteur(s): Michael Sahota, Audree Tara Sahota
- Narrateur(s): Wayne Shepherd
- Durée: 10 h et 6 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
This guide shows listeners how to transform a traditional organization into an evolutionary one with a framework and mindset that offer a new way of leading and approaching change.
-
Leading Beyond Change
- A Practical Guide to Evolving Business Agility
- Narrateur(s): Wayne Shepherd
- Durée: 10 h et 6 min
- Date de publication: 2021-08-16
- Langue: Anglais
-
This guide shows listeners how to transform a traditional organization into an evolutionary one with a framework and mindset that offer a new way of leading and approaching change....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 40,35$ ou 1 crédit
Prix réduit: 40,35$ ou 1 crédit
-
-
-
Velocity
- Combining Lean, Six Sigma and the Theory of Constraints to Achieve Breakthrough Performance
- Auteur(s): Dee Jacob, Suzan Bergland, Jeff Cox
- Narrateur(s): Linda Weber
- Durée: 6 h et 4 min
- Version abrégée
-
Au global
-
Performance
-
Histoire
Now, from the AGI-Goldratt Institute and Jeff Cox, the same creative writer who co-authored The Goal, comes Velocity the book that reveals how to achieve outstanding bottom-line results by integrating the world's three most powerful continuous improvement disciplines: Lean, Six Sigma, and Goldratt's Theory of Constraints.
-
-
Nice story
- Écrit par Jon W le 2020-02-05
-
Velocity
- Combining Lean, Six Sigma and the Theory of Constraints to Achieve Breakthrough Performance
- Narrateur(s): Linda Weber
- Durée: 6 h et 4 min
- Date de publication: 2009-12-29
- Langue: Anglais
- Velocity presents a business improvement method combining Six Sigma, Lean Thinking, and The Theory of Constraints....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 19,42$ ou 1 crédit
Prix réduit: 19,42$ ou 1 crédit
-
-
-
The Loudest Duck
- Moving Beyond Diversity while Embracing Differences to Achieve Success at Work
- Auteur(s): Laura A Liswood
- Narrateur(s): Lisa Rothe
- Durée: 4 h et 17 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The Loudest Duck is a book for managers and executives faced with the productivity and leadership challenges of a heterogeneous, multicultural workplace. It's a book for anyone working his or her way up the ladder in this new corporate world order. It's a book for anyone who belongs to a non-dominant group, be it women, people of color, short people, or employees who don't play golf but whose bosses do.
-
The Loudest Duck
- Moving Beyond Diversity while Embracing Differences to Achieve Success at Work
- Narrateur(s): Lisa Rothe
- Durée: 4 h et 17 min
- Date de publication: 2020-07-09
- Langue: Anglais
-
Written in the accessible style of Seth Godin and Spencer Johnson, The Loudest Duck is a business fable which offers listeners an alternate view of diversity through the use of practical stories and cultural anecdotes....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
-
-
-
The Levity Effect
- Why It Pays to Lighten Up
- Auteur(s): Adrian Gostick, Scott Christopher
- Narrateur(s): Scott Christopher
- Durée: 5 h et 25 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The benefits of the levity effect are not conjecture but are built on extensive research and case studies from some of the world's most successful organizations. New York Times best-selling authors Adrian Gostick and Scott Christopher provide powerful examples from Boeing, Nike, KPMG, Yamaha, Enterprise, Zappos, and dozens of others, showing how lightening up can drive real business results.
-
-
Amazing book
- Écrit par Alanna le 2023-03-08
-
The Levity Effect
- Why It Pays to Lighten Up
- Narrateur(s): Scott Christopher
- Durée: 5 h et 25 min
- Date de publication: 2008-03-28
- Langue: Anglais
- The benefits of the levity effect are not conjecture but are built on extensive research and case studies from some of the world's most successful organizations....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 14,09$ ou 1 crédit
Prix réduit: 14,09$ ou 1 crédit
-
-
-
The Art of Being Indispensable at Work
- Win Influence, Beat Overcommitment, and Get the Right Things Done
- Auteur(s): Bruce Tulgan
- Narrateur(s): Mike Chamberlain
- Durée: 6 h et 15 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Even amid the seeming chaos of the matrix organization - where you are constantly being asked to do things by people who aren't your boss - there is always that special person who seems indispensable, who seems to thrive on complexity, and who is able to stay focused and positive and get the right things done: This is the go-to person. In this game-changing book, Bruce Tulgan reveals the secrets of the go-to person in our new world of work. Tulgan shows how go-to people not only behave differently, but also think differently.
-
The Art of Being Indispensable at Work
- Win Influence, Beat Overcommitment, and Get the Right Things Done
- Narrateur(s): Mike Chamberlain
- Durée: 6 h et 15 min
- Date de publication: 2020-07-21
- Langue: Anglais
-
What's the secret to being indispensable - a true go-to person - in today's workplace? Find out....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
-
-
-
Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
-
Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
-
-
-
Gentelligence
- The Revolutionary Approach to Leading an Intergenerational Workforce
- Auteur(s): Megan Gerhardt PhD, Josephine Nachemson-Ekwall, Brandon Fogel
- Narrateur(s): Jennifer Jill Araya
- Durée: 8 h et 17 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
This book first introduces gentelligence as a powerful business strategy, and shows why it is critical for the future of work. It then presents a practical guide and a call to action for leaders of all ages to unlock the potential strengths of each generation. Listeners will learn how an intergenerational workforce can be reframed as a profound business opportunity, and discover how gentelligence can help them win the talent war, create strong, diverse teams, and build adaptable cultures that will flourish in an era of rapid change.
-
Gentelligence
- The Revolutionary Approach to Leading an Intergenerational Workforce
- Narrateur(s): Jennifer Jill Araya
- Durée: 8 h et 17 min
- Date de publication: 2021-06-08
- Langue: Anglais
-
Leading a generationally diverse workforce is challenging; this book provides a listener's guide of best-in-class strategies for harnessing and unleashing its potential....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 43,86$ ou 1 crédit
Prix réduit: 43,86$ ou 1 crédit
-