Performance Success

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.

In his audiobook, Frank J. O’Connell shares his personal stories, business strategies, his passion for mentoring, and proven methods for management. Jump First, Think Fast details Frank’s many business successes – as well as some failures – in an honest and forthright way. Jump First, Think Fast is for those who want to think differently about business and learn how to find their place, trust their instincts, and enjoy the ride from a successful CEO’s stories, lessons, and life moments.

Descubra o que os grandes talentos fazem de diferente, como se aprimorar continuamente e perseguir a excelência. Esta seleção de artigos da Harvard Business Review reúne pesquisas e conhecimentos consolidados e até mesmo surpreendentes sobre como atingir o alto desempenho.

We live in a world where respect, gratitude, and appreciation have been replaced by efficiency, dismissiveness, and even fear of genuine connection. Sometimes, we don't stare up from our screens and devices long enough to realize there is even another person on the other side of the tweet or email. "Is anybody out there?" One thing is for sure: This speed of life has taken a toll on our basic use of good manners and etiquette. Nowhere is this more apparent than in the decline of professional business communications.

Desde os tempos da faculdade, George Marmelstein segue uma espécie de filosofia de vida baseada em três princípios: seguir sua curiosidade, não perder tempo com coisas inúteis e realizar atividades que agreguem valor ao trabalho, ao bem-estar físico e ao emocional. Com o tempo, ele percebeu que devemos nos preocupar menos com o acúmulo de informações e mais com o domínio das habilidades necessárias para processar o conhecimento adquirido.

The Catalyst Effect identifies the behaviors and skills needed to lead from wherever you are, regardless of your role or title. It describes powerful leadership and teamwork principles—12 clearly defined competencies, based on field research with professionals in business, sports, the arts, and non-profit organizations—that will elevate the performance of individuals, teams, and your entire organization.

Are you tired of setting goals but then failing to achieve them? Are you feeling discouraged because you can't seem to overcome the patterns of procrastination in your life? If you answered “yes” to either of these questions, then keep reading. The experience of failing to reach a goal is common. But the same type of problem that stops the so-called failure right out of the gate is merely an interesting challenge along a high achiever's path to success.

To even the best business owners, marketing often feels like a big bet - the kind where you don’t know the odds or even what happens when you play. And a bad bet is dangerous for everyone. Marketing missteps for big companies go viral, but small businesses that waste money on a bad campaign or halfhearted ads might burn through their resources and sacrifice years of growth.

Without a strong grasp of performance metrics, a company can have no clear, quantitative indication of its performance improvement. Six Sigma Business Scorecard offers a unique approach to measuring performance. Listeners will learn how to track their improvements in operations and financials - and make critical adjustments if such improvements are not up to expectations - using Six Sigma. This much-needed second edition of Six Sigma Business Scorecard delivers an innovative Execution Map allowing you to implement, reap, and quantify the many advantages of Six Sigma.

Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. In this book, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the Balanced Scorecard into an organization. This book will provide senior and operational managers, consultants, and business academics with a comprehensive view of emerging Balanced Scorecard practice supported by both business advice and a theoretical foundation.

What do effective leaders do differently, that creates high performance? Your people are your greatest source of competitive advantage. How you lead and develop them cannot be left to chance. If you fail to do this, you could be out of a job or risk closing the doors of your business forever. Liberating Leadership is an award-winning programme, capable of delivering significant improvements in bottom line performance, in all types of business. If you are responsible for leading people this audiobook is a must!

Mindfulness is overhyped, overused, and over-egged in trendy business circles. But what is mindfulness - really? Why should you invest your time, money, and energy to develop mindfulness? And what impact might it make to your performance in the workplace? Just Notice takes you on a trip down the mindfulness lane and demonstrates what's possible when you engage your eyes, ears, and body to expand your awareness and powerfully handle life's rich tapestry of adventure.

You’ve discovered how chaotic your life is; things seem bleak. To progress with your newly inspired objectives, you must put things into order and change perspectives. Know that you can improve your everyday living and better yourself even if life and other people always seem to get in the way of your success.

Los seres humanos, más de lo que se podría suponer, destruyen sus propias vidas y las de los otros, como resultado de no sentirse realizados, de no ser felices y de no ver que sus vida tienen un sentido más allá del dinero, pero se han dejado consumir por los temores que habitan en sus mentes, y esos miedos tiene que ver con: El dinero, la salud y las relaciones causadas por los mismos problemas: la inconsciencia, el rompimiento de principios, la irresponsabilidad, la inmadurez, la desconexión con Dios.

In The Ask Framework, executive coach Carole Stizza walks listeners through how to gain positive, productive feedback from their supervisors, coworkers, and team members. With the right kind of responses, you can understand your strengths and discover your talents, leading to better job performance, more focused leadership, and greater career success.

Trasforma la visione di te stesso e abbraccia il tuo successo con la Psicocibernetica. Questa guida introduttiva ti porterà nel cuore di una scienza che intreccia la psicologia con la cibernetica, fornendoti le chiavi per comprendere come trasformare la tua vita in un’opera di successo e soddisfazione personale. Il pioniere di questo incredibile campo di studi è Maxwell Maltz: le sue scoperte hanno acceso un faro sulla psiche umana e ci guidano attraverso i labirinti della mente offrendoci una nuova visione di noi stessi.

Together We Rise recounts the uplifting true stories of 15 passionate and unbreakable lady leaders. In this text are inspiring tales of moving across the country on a whim to chase your dreams, of living with and overcoming unbearable grief, and of learning how to build confidence in the face of adversity.

Exception to the Rule links ancient wisdom with contemporary science on high performance, teamwork, and engagement. Building an organizational culture based on classical virtues - of trust, compassion, courage, justice, wisdom, temperance and hope - is both strategically smart and a better way to live. Exception to the Rule walks you through the steps of helping everyone in your organization focus on character defined by virtue.

In this transformative guide, you will find the blueprint to untangle the web of complexity and learn the ways to foster a culture of success within your team. This book unfolds the strategies that allow you to streamline your processes, amplify performance, and cultivate an environment where everyone thrives!

When Susan Ershler and John Waechter each made the grueling journey to the top of Mount Everest, they were motivated by the desire to join the elite group of climbers that had conquered the Seven Summits, the highest peaks on each of the seven continents. It was this same determination that made them star performers in corporate sales, one of the toughest jobs in global business.