Personal Communication

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.

Despite all the high-tech tools available to salespeople, the most personal method still works best. Storytelling packs the emotional punch to turn routine presentations into productive relationships. It explains products or services in ways that resonate; it connects people and creates momentum. Stories speak to the part of the brain where decisions are made. Paul Smith, author of the acclaimed Lead with a Story, shifts his best-selling formula to the sales arena.

Because Internet is for anyone who's ever puzzled over how to punctuate a text message or wondered where memes come from. It's the perfect book for understanding how the internet is changing the English language, why that's a good thing, and what our online interactions reveal about who we are.

Have you ever had that moment when you are in the middle of a conversation and suddenly the room becomes quiet and nobody knows how to move the discussion forward? Of course you do. Haven’t we all? It’s for this reason that I decided to write this book.What better way to break that silence than to throw out some of these facts: Wolves have a serious appetite! They can eat up to twenty pounds of meat in one sitting! The first high heeled shoes were worn by Egyptian butchers to help them walk above the bloodied bodies of animal carcasses.

This practical and motivational guide provides the tools and knowledge to control your future and secure your fortune. From establishing goals and sorting out the legal and financial paperwork, to advanced marketing strategies and relationship building techniques, this indispensable book offers step-by-step instructions for you to establish and grow your own consultancy business. This extensively revised and updated fourth edition includes new and expanded coverage on utilizing informal media, changes in guidelines, key distinctions of wholesale and retail businesses, and much more.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Four audiobooks in one. This is the most powerful collection of audiobooks on codependency, narcissistic, and emotional abuse recovery that will help you deal with, stop suffering, heal, and finally start living life free from manipulative, abusive, and toxic people.

Cats are skilled manipulators who can talk you into just about anything without a single word. They can get you to drop whatever you're doing and play with them. They can make you serve their dinner way ahead of schedule. They can get you to sit down right this instant and provide a lap. On the other hand, try getting a cat to do what you want.... While it's hard, persuading a cat is possible. And after that, persuading humans becomes a breeze, and that is what you will learn in this audiobook.

With over half a million copies in print of his “living classic” How to Read a Book in print, intellectual, philosopher, and academic Mortimer J. Adler set out to write an accompanying volume on speaking and listening, offering the impressive depth of knowledge and accessible panache that distinguished his first book.

The qualities that men love and look for in a woman while on a date will be very, very different from the qualities women want and desire most in a man. Unfortunately, it's this lack of knowledge regarding these differences that tends to confuse and trip many women up during those first few dates. If you don't know what men want and what makes them feel love-smitten on a date, then you might find yourself struggling to connect with quality men and unable to keep them interested in you.

Grâce à ce livre et à votre dévouement, il sera possible à chacun de prendre confiance en ses capacités de communication. Il sera beaucoup plus facile pour eux de s'exprimer en public lorsqu'ils en auront besoin. Ils pourront également s'exprimer plus facilement lorsqu'ils ne comprennent pas ce qui est dit, puisqu'ils sauront comment le comprendre. Ce livre montre comment parler à n'importe qui de n'importe quoi, n'importe quand, n'importe où et à n'importe qui.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

Stop networking. Seriously, stop doing it. Now. It is time to ditch the old networking-for networking's-sake mentality in favor of a more powerful and effective approach to creating and enhancing connections. In Superconnector, Scott Gerber and Ryan Paugh reveal a new category of professionals born out of the social media era: highly valuable community-builders who make things happen through their keen understanding and utilization of social capital. Superconnectors understand the power of relationship-building, problem-solve by connecting the dots at high levels.

In I Can’t Believe You Just Said That!, Ginger Hubbard provides a practical, three-step plan to reach beyond the behaviors of tongue-related struggles - such as lying, tattling, and whining - to address your child’s heart. After all, as Matthew 12:34 tells us, “the mouth speaks what the heart is full of.”

In 1994, Dr. John Gottman and his colleagues at the University of Washington made a startling announcement: Through scientific observation and mathematical analysis, they could predict, with more than 90-percent accuracy, whether a marriage would succeed or fail. The only thing they did not yet know was how to turn a failing marriage into a successful one, so Gottman teamed up with his clinical psychologist wife, Dr. Julie Schwartz Gottman, to develop intervention methods.

In this audiobook, best-selling author Dr. Faith Harper offers a full understanding of issues of boundaries and consent, how we can communicate and listen more effectively, and how to survive and move on from situations where our boundaries are violated. Along the way, you’ll learn when and how to effectively say “no” (and “yes”), troubleshoot conflict, and respect your own and others’ boundaries like a pro. You’ll be amazed at how much these skills improve your relationships with friends, strangers, coworkers, and loved ones.

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

Develop healthier and better relationships today! Experience improved relationship fulfillment and unlock the best strategy for secure attachment styles in your relationships. Do you want to develop better and healthier relationships with your loved ones? Would you like to understand yourself better and be more satisfied with your life? Are you looking to break free from being avoidant and start opening up more to create long-lasting and fulfilling relationships? Then this book was made just for you.

Maîtriser le non-dit : Transformez votre vie grâce au pouvoir du langage corporel. Dans un monde rapide, le succès ne repose pas seulement sur les mots, mais aussi sur la façon dont on les exprime. Le langage corporel est un atout puissant, tant dans la vie personnelle que professionnelle.

In Mars and Venus on a Date, John Gray blasts off into the exciting new territory of the singles universe, turning his unique expertise to unattached men and women who desire lasting intimacy.