Social Learning

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

Why America's sons are underachieving, and what we can do about it. Something is happening to boys today. From kindergarten to college, American boys are, on average, less resilient and less ambitious than they were a mere 20 years ago. The gender gap in college attendance and graduation rates has widened dramatically. In Boys Adrift, Dr. Leonard Sax delves into the scientific literature and draws on more than 20 years of clinical experience to explain why boys and young men are failing in school and disengaged at home.

Take one bored princess. Make her the seventh daughter in a very proper royal family. Have her run away. Add one powerful, fascinating, dangerous dragon. Princess Cimerone has never met anyone (or anything) like the dragon Kazul. But then, she's never met a witch, a jinn, a death-dealing talking bird or a stone prince either. Princess Cimerone ran away to find some excitement. She's found plenty.

William Stixrud, PhD, and Ned Johnson have 60 years combined experience talking to kids one-on-one, and the most common question they get when out speaking to parents and educators is: What do you say? While many adults understand the importance and power of the philosophies behind the books that dominate the parenting bestseller list, parents are often left wondering how to put those concepts into action. Johnson and Stixrud show how to engage in respectful and effective dialogue, beginning with defining and demonstrating the basic principles of listening and speaking.

Mrs. Piggle-Wiggle lives in an upside-down house and smells like cookies. She was even married to a pirate once. Most of all, she knows everything about children. She can cure them of any ailment. Patsy hates baths. Hubert never puts anything away. Allen eats v-e-r-y slowly. Mrs. Piggle-Wiggle has a treatment for all of them.

This detailed and persuasive study by the author of The Patton Papers was described by Patton's daughter Ruth as "an extraordinary book". It is widely considered the best biography ever written of the General, an American hero as compelling as he was complex.

As MacArthur award-winning educator Lisa Delpit reminds us - and as all research shows - there is no achievement gap at birth. In her long-awaited second book, Delpit presents a striking picture of the elements of contemporary public education that conspire against the prospects for poor children of color, creating a persistent gap in achievement during the school years that has eluded several decades of reform. Delpit reflects on two decades of reform efforts that have still left a generation of poor children of color feeling that higher educational achievement isn't for them.

Beginning with the story of a simple burglary at Democratic headquarters and then continuing with headline after headline, Bernstein and Woodward kept the tale of conspiracy and the trail of dirty tricks coming - delivering the stunning revelations and pieces in the Watergate puzzle that brought about Nixon's scandalous downfall. Their explosive reports won a Pulitzer Prize for The Washington Post and toppled the president. This is the book that changed America.

In a tech-dominated world, the most needed degrees are the most surprising: the liberal arts. Did you take the right classes in college? Will your major help you get the right job offers? For more than a decade, the national spotlight has focused on science and engineering as the only reliable choice for finding a successful postgrad career. Quietly, though, a different path to success has been taking shape. In You Can Do Anything, George Anders explains the remarkable power of a liberal arts education.

Young Slim has always dreamed of being a cowboy. That's why he quivers with excitement on his first day at the WJ Ranch. The sights, sounds, and smells of cowboy life thrill him so that he stays awake that night, writing beautiful poetry.

In the tradition of Dale Russakoff's The Prize and Dana Goldstein's The Teacher Wars, Wexler brings together history, research, and compelling characters to pull back the curtain on this fundamental flaw in our education system - one that fellow reformers, journalists, and policymakers have long overlooked, and of which the general public, including many parents, remains unaware.

With growing academic responsibilities, family commitments, and inboxes, scholars are struggling to fulfill their writing goals. A finished book - or even steady journal articles - may seem like an impossible dream. But, as Joli Jensen proves, it really is possible to write happily and productively in academe. Jensen begins by busting the myth that universities are supportive writing environments. She points out that academia, an arena dedicated to scholarship, offers pressures that actually prevent scholarly writing.

In this classic, the world’s expert on language and mind lucidly explains everything you always wanted to know about language: how it works, how children learn it, how it changes, how the brain computes it, and how it evolved. With deft use of examples of humor and wordplay, Steven Pinker weaves our vast knowledge of language into a compelling story: language is a human instinct, wired into our brains by evolution. The Language Instinct received the William James Book Prize from the American Psychological Association....

"The Absorbent Mind" by Dr. Maria Montessori, published in 1949, explores the natural development of children and outlines Montessori's innovative educational philosophy. The book introduces the concept of the "absorbent mind," highlighting young children's innate ability to effortlessly absorb information from their surroundings.

I have never been a brave mouse, but lately, my fears were taking over my life! So Thea and Trap decided to cure me. They dragged me away on an airplane (I'm afraid of flying!) all the way to the jungle. There, I was forced to eat bug soup, climb trees as tall as skyscrapers, swim in raging rivers, and even wrangle snakes. How would a 'fraidy mouse like me ever survive?

How do leaders become clearer as complexity increases? We live in a world where decisions require judgment, getting people on board, drawing on local knowledge, ingenuity, and commitment. As leaders, how do you get beneath surface-level change to tackle complex challenges with depth and clarity?

Nuance is the answer. Michael Fullan returns with an eminently digestible, compelling and practical guide on the three habits of nuance: joint determination, adaptability, and culture-based accountability.

At last, Alanna of Trebond has become the first female knight errant in Tortall. She sets out on an impossible quest to find the Dominion Jewel, a legendary gem that, in the right hands, has limitless power for good. But while she searches for the one thing that can save her war-torn country, her nemesis returns from the dead and begins to wreak havoc. Only Alanna has the power to prevent Tortall's utter destruction.

Mon cœur s’est rempli de joie en entendant ces mots de Rémy, l’un de mes derniers patients. Cela m’a rappelé que mon travail ne consiste pas seulement à aider les gens à améliorer leur communication verbale et non verbale, mais aussi à les aider à obtenir la vie qu’ils veulent et méritent.

In The First 20 Hours, Josh Kaufman offers a systematic approach to rapid skill acquisition: how to learn any new skill as quickly as possible. His method shows you how to deconstruct complex skills, maximize productive practice, and remove common learning barriers. By completing just 20 hours of focused, deliberate practice you'll go from knowing absolutely nothing to performing noticeably well. What do you want to learn?

In Slavery and the Coming of the Civil War, the authors explain the occurrences in America during the thirty years between 1831 and 1861. This book discusses the attitudes and events that led up to and caused the Civil War in America, particularly the institution of slavery, the Abolitionist movement, and the rise of Abraham Lincoln.