Social Learning

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

The revised and updated edition of Lt. Col. Dave Grossman's modern classic about the psychology of combat, hailed by the Washington Post as "an illuminating account of how soldiers learn to kill and how they live with the experiences of having killed". In World War II, only 15 to 20 percent of combat infantry were willing to fire their rifles. In Korea, about 50 percent. In Vietnam, the figure rose to more than 90 percent. The good news is that most soldiers are loath to kill.

The Fallacy Detective has been the best-selling book for teaching logical fallacies and introduction to logic for over 15 years. What is a fallacy? A fallacy is an error in logic a place where someone has made a mistake in his thinking. “A cloud is 90 percent water. A watermelon is 90 percent water. Therefore, since a plane can fly through a cloud, a plane can fly through a watermelon.” This is an easy book for learning to spot common errors in reasoning. For ages 12 through adult. Fun to use - learn skills you can use right away.

In The First 20 Hours, Josh Kaufman offers a systematic approach to rapid skill acquisition: how to learn any new skill as quickly as possible. His method shows you how to deconstruct complex skills, maximize productive practice, and remove common learning barriers. By completing just 20 hours of focused, deliberate practice you'll go from knowing absolutely nothing to performing noticeably well. What do you want to learn?

Mon cœur s’est rempli de joie en entendant ces mots de Rémy, l’un de mes derniers patients. Cela m’a rappelé que mon travail ne consiste pas seulement à aider les gens à améliorer leur communication verbale et non verbale, mais aussi à les aider à obtenir la vie qu’ils veulent et méritent.

The true story of a young teacher attempting to change lives in a troubled educational system. According to Ilana Garon, popular books and movies are inundated with the myth of the "hero teacher" - the one who charges headfirst into dysfunctional inner-city schools like a firefighter into an inferno, bringing the student victims to safety through a combination of charisma and innate righteousness. The students are then "saved" by the teacher’s idealism, empathy, and faith. This is not that type of book....

Looking at the major philosophical theories, The Children's Book of Philosophy brings big ideas within the reach of young minds. It examines the problems that have puzzled people for hundreds, or even thousands, of years, working through them in clear and logical stages. This also covers current social and environmental issues as well as concerns surrounding the latest advances in technology. The audiobook's lively approach is designed to encourage children to think for themselves and to show them that anyone can be a philosopher.

Here at last—and none too soon—is a resource that delivers the research base, tools, and courage to tackle one of the most challenging and emotionally charged conversations in today’s schools: our inconsistent grading practices and the ways they can inadvertently perpetuate the achievement and opportunity gaps among our students. With Grading for Equity, Joe Feldman cuts to the core of the conversation.

The founder of the international Transition Towns movement asks why true creative, positive thinking is in decline, asserts that it's more important now than ever, and suggests ways our communities can revive and reclaim it.

Why has punditry overtaken news, with so many media outlets pushing partisan agendas instead of information? Comedian Stephen Colbert's catchword "truthiness" has captured something essential about our age: that people are more comfortable with ideas that feel true, even if the evidence for those beliefs is thin.

From best-selling author Jon Krakauer, a stark, powerful, meticulously reported narrative about a series of sexual assaults at the University of Montana - stories that illuminate the human drama behind the national plague of campus rape.

In this spellbinding blend of memoir and insight, best-selling author Chuck Palahniuk shares stories and generous advice on what makes writing powerful and what makes for powerful writing. With advice grounded in years of careful study and a keenly observed life, Palahniuk combines practical advice and concrete examples from beloved classics, his own books, and a "kitchen-table MFA" culled from an evolving circle of beloved authors and artists, with anecdotes, postcards from the road, and much more.

From periwigs and knee breeches to the 24-hour news cycle and presidential tweets, the fascinating and colorful stories of the 45 incumbents are a powerful lens through which to view US history and get insight into the present. Taking listeners on a fact-filled journey through two centuries, this book examines how each individual obtained their dream (or nightmare) position, what they stood for (or against), achieved (or didn't), and how their actions affected the country - for better or worse.

In this classic, the world’s expert on language and mind lucidly explains everything you always wanted to know about language: how it works, how children learn it, how it changes, how the brain computes it, and how it evolved. With deft use of examples of humor and wordplay, Steven Pinker weaves our vast knowledge of language into a compelling story: language is a human instinct, wired into our brains by evolution. The Language Instinct received the William James Book Prize from the American Psychological Association....

The Behavior Code unlocks a wealth of proven practices to help teachers, counselors, and parents identify the messages underlying challenging student behaviors and respond in supportive ways.

From earliest experimentation to habitual excess to full-blown abuse, 24-year-old Koren Zailckas leads us through her experience of a terrifying trend among young girls, exploring how binge drinking becomes routine, how it becomes "the usual". With the stylistic freshness of a poet and the dramatic gifts of a novelist, Zailckas describes her first sip at 14, alcohol poisoning at 16, blacked-out sexual experience at 19, and total disorientation after waking up in an unfamiliar New York City apartment at 22.

With growing academic responsibilities, family commitments, and inboxes, scholars are struggling to fulfill their writing goals. A finished book - or even steady journal articles - may seem like an impossible dream. But, as Joli Jensen proves, it really is possible to write happily and productively in academe. Jensen begins by busting the myth that universities are supportive writing environments. She points out that academia, an arena dedicated to scholarship, offers pressures that actually prevent scholarly writing.

Indigenous oral narratives are an important source for, and component of, Coast Salish knowledge systems. Stories are not only to be recounted and passed down; they are also intended as tools for teaching. Jo-ann Archibald worked closely with Elders and storytellers, who shared both traditional and personal life-experience stories, in order to develop ways of bringing storytelling into educational contexts.

People are now exposed to more information than ever before, provided both by technology and by increasing access to every level of education. These societal gains, however, have also helped fuel a surge in narcissistic and misguided intellectual egalitarianism that has crippled informed debates on any number of issues. Today, everyone knows everything and all voices demand to be taken with equal seriousness, and any claim to the contrary is dismissed as undemocratic elitism.

At last, Alanna of Trebond has become the first female knight errant in Tortall. She sets out on an impossible quest to find the Dominion Jewel, a legendary gem that, in the right hands, has limitless power for good. But while she searches for the one thing that can save her war-torn country, her nemesis returns from the dead and begins to wreak havoc. Only Alanna has the power to prevent Tortall's utter destruction.