Social Learning

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

Mrs. Piggle-Wiggle lives in an upside-down house and smells like cookies. She was even married to a pirate once. Most of all, she knows everything about children. She can cure them of any ailment. Patsy hates baths. Hubert never puts anything away. Allen eats v-e-r-y slowly. Mrs. Piggle-Wiggle has a treatment for all of them.

The revised and updated edition of Lt. Col. Dave Grossman's modern classic about the psychology of combat, hailed by the Washington Post as "an illuminating account of how soldiers learn to kill and how they live with the experiences of having killed". In World War II, only 15 to 20 percent of combat infantry were willing to fire their rifles. In Korea, about 50 percent. In Vietnam, the figure rose to more than 90 percent. The good news is that most soldiers are loath to kill.

Education can be transformed if we eradicate our fixation on big data like standardized test scores as the supreme measure of equity and learning. Instead of the focus being on “fixing” and “filling” academic gaps, we must envision and rebuild the system from the student up—with classrooms, schools and systems built around students’ brilliance, cultural wealth, and intellectual potential. Street data reminds us that what is measurable is not the same as what is valuable and that data can be humanizing, liberatory and healing.

What day is it? The Days of the Week give us clues! Days and weeks are patterns of time that help us know what will happen today and tomorrow.

Have you heard that language is violence and that science is sexist? Have you read that certain people shouldn't practice yoga? Or been told that being obese is healthy, that there is no such thing as biological sex, or that only White people can be racist? Are you confused by these ideas, and do you wonder how they have managed to challenge the logic of Western society? In this probing volume, Helen Pluckrose and James Lindsay document the evolution of the dogma that informs these ideas, from its coarse origins in French postmodernism to its refinement within activist academic fields.

At last, Alanna of Trebond has become the first female knight errant in Tortall. She sets out on an impossible quest to find the Dominion Jewel, a legendary gem that, in the right hands, has limitless power for good. But while she searches for the one thing that can save her war-torn country, her nemesis returns from the dead and begins to wreak havoc. Only Alanna has the power to prevent Tortall's utter destruction.

From how to set up an easy-to-use classroom management plan to how to handle difficult students, The Classroom Management Secret will equip you with everything you need to effectively manage your classroom, regardless of where you teach or who shows up on your roster. Based on the popular blog, Smart Classroom Management, the book progresses step-by-step through 45 time-tested strategies, showing you how to manage your classroom in a way that inspires students to want to behave.

We are living through an unprecedented and stressful time, and many parents around the world have been asked to care for and educate their children at home. This presents unique challenges, especially for parents trying to work and oversee their children during long days at home. Extraordinary Parenting offers authoritative, calm, credible advice that is easy to digest and put into practice straight away, as parents learn to navigate unthinkable circumstances. Central to this quick, informative book is a guide to building strong, flexible family rhythms.

The tragedy of our Indian policies demands reexamination immediately - not only because they make the lives of millions of American citizens harder and more dangerous - but also because they represent a microcosm of everything that has gone wrong with modern liberalism. They are the result of decades of politicians and bureaucrats showering a victimized people with money and cultural sensitivity instead of what they truly need-the education, the legal protections, and the autonomy to improve their own situation.

In July 1995, San Jose Mercury-News reporter Gary Webb found the Big One - the blockbuster story every journalist secretly dreams about - without even looking for it. A simple phone call concerning an unexceptional pending drug trial turned into a massive conspiracy involving the Nicaraguan Contra rebels, L.A. and Bay Area crack cocaine dealers, and the Central Intelligence Agency.

A child's mind is hungry for knowledge, stimulation, the excitement of learning which school should provide, yet most American schools fall far short. From kindergarten through high school, our public educational system is among the worst in the developed world.

The true story of a young teacher attempting to change lives in a troubled educational system. According to Ilana Garon, popular books and movies are inundated with the myth of the "hero teacher" - the one who charges headfirst into dysfunctional inner-city schools like a firefighter into an inferno, bringing the student victims to safety through a combination of charisma and innate righteousness. The students are then "saved" by the teacher’s idealism, empathy, and faith. This is not that type of book....

Why America's sons are underachieving, and what we can do about it. Something is happening to boys today. From kindergarten to college, American boys are, on average, less resilient and less ambitious than they were a mere 20 years ago. The gender gap in college attendance and graduation rates has widened dramatically. In Boys Adrift, Dr. Leonard Sax delves into the scientific literature and draws on more than 20 years of clinical experience to explain why boys and young men are failing in school and disengaged at home.

At the end of 2008, Ford Motor Company was just months away from running out of cash. With the auto industry careening toward ruin, Congress offered all three Detroit automakers a bailout. General Motors and Chrysler grabbed the taxpayer lifeline, but Ford decided to save itself. Under the leadership of charismatic CEO Alan Mulally, Ford had already put together a bold plan to unify its divided global operations, transform its lackluster product lineup, and overcome a dys­functional culture of infighting, backstabbing, and excuses.

From the author of the best-selling If You Don't Feed the Teachers, They Eat the Students, comes an innovative resource for all who work with pre-K through 12th grade students. Neila Connors presents a wealth of strategies and techniques to help teachers develop, maintain, and sustain positive student relationships. If You Don't Feed the Students offers practical, commonsense methods for improving classroom performance, served up in an engaging and entertaining manner.

Alexander’s two brothers have money in their pockets. All he has are bus tokens. It isn’t fair. He had money last Sunday when his grandparents gave them each a dollar. Now it’s all gone. At first he was saving the money for a walkie-talkie. But saving money is hard. He bought gum with some of the money, and when it stopped tasting good, he had to buy more. Good-bye 15 cents. Then Eddie offered to rent him his snake for an hour, and he couldn’t pass up a chance like that....

A knight at last, Alanna of Trebond heads out to seek adventure in the desert of Tortall. Captured by desert tribesmen, she is forced to prove herself in a magical duel to the death. But her real challenge doesn't come until after she wins. As the first female shaman, Alanna must fight to change the ancient traditions of the stubborn desert tribes, for their own sake and for the sake of all Tortall.

From the explosion of fake news to the challenges of the 24-hour news cycle, legendary journalist Bob Schieffer examines political journalism today and those who practice it. Based on interviews with over 40 media leaders, Schieffer provides an inside look at the changing role of media and asks whether today's citizens are more informed or just overwhelmed.

More than two decades after teaching English during the early part of China’s economic boom, an experience chronicled in his book River Town, Peter Hessler returned to Sichuan Province to instruct students from the next generation. At the same time, Hessler and his wife enrolled their twin daughters in a local state-run elementary school, where they were the only Westerners. Over the years, Hessler had kept in close contact with many of the people he had taught in the 1990s.